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Where do you want to ski?

Lockdown Refund Policy

Published: Nov 3, 2020

Content

1 What if you book a ski holiday and you cannot travel due to lockdown?

2 What if the ski destination is in lockdown?

2.1

3 Don't forget there are more benefits if you book your ski holiday with Esquades.com!

4 Book with Confidence with Esquiades.com

5 Ski You Soon

Today we want to announce an important new benefit so that you can book your next ski holiday with peace of mind knowing that, whatever happens, Esquiades.com has got you covered. We know how much you are looking forward to going on holiday and, believe me, we cannot wait to make your dreams come true! But we also know that right now, it can be difficult to plan when the future ahead of us can change at any moment.

With new lockdown restrictions in place, we have adapted our booking terms and conditions so you can book with total confidence in case the government announces a lockdown during your booking dates.

What if you book a ski holiday and you cannot travel due to lockdown?

If you find yourself in this situation, don't worry, Esquiades.com will offer you the following options:

✓ 100% Refund

If changing the dates or leaving your ski holiday on "standby" is not an option for you, we will refund you the money in the same way that you paid for the booking.

✓ Change of dates

We will amend your booking for free! You just have to keep in mind that the final price of the booking may vary, depending on the dates you've chosen.

✓ Save the amount of your booking and cash it in on another occasion

We all like to travel and we know how important it is to save and plan ahead. Therefore, we can be your piggy bank and save that money for your future ski holiday;)

What if the ski destination is in lockdown?

If you are going to a ski destination that is in lockdown and you cannot access it, we will give you the same solutions. All you need to do is contact us and send the documentation to check where you come from and thus see that the situation makes it impossible for you to reach your snow destination. We can also offer you a:

✓ Change of ski destination

Just because they have isolated your ski destination doesn't mean that you can't ski at all!. We can check which ski resorts you can visit so you can go skiing!

In order for you to enjoy these alternatives, we need you to contact our customer service as soon as it's been made official that you are in lockdown (please take no longer than 24 hours from the moment you receive the news). Our customer service will offer you personalized attention and will explain, step by step, what steps to take in case you cannot make your trip to the snow due to confinement. See more information about terms and conditions here.

Whatever your situation is, always know that Esquiades.com will find the best solution for you. So don't lose hope, get on a videocall with your friends and family and start planning your next ski holiday!

Don't forget there are more benefits if you book your ski holiday with Esquades.com!

❄ Early Booking Discounts: Book your ski holiday now and enjoy our special early booking discounts .

❄ Low Deposits: Pay only 10% now and pay the rest in comfortable installments.

❄ Our snow guarantee: worried about your ski resort opening being postponed ? We will offer you several solutions.

❄ Covid Refund Guarantee: Add this free cancellation service for Covid reasons to your booking and don't worry about having to cancel because you or one of your fellow travellers have to quarantine.

❄ Ski Safe: We will keep you informed about all the measures and protocols in the ski resorts so you can ski safely.