Another reason why you should book your next ski holiday with Esquiades.com is because we offer an exclusive guarantee we've called the "Snow Guarantee": you can book your ski holiday in advance and not have to worry about the cancellation fee.
If the Ski Resort either postpones it's opening dates or closes for the season earlier than initially expected, we can postpone your booking dates, cancel your ski passes or cancel the entire booking for free!
Here is a detailed explanation of how it works:
Terms and Conditions
- Our snow guarantee is only applicable for the following resorts: Andorra (Grandvalira, Pal Arinsal and Ordino Arcalis) and Formigal.
- We must receive an official statement from the Ski Resort where it states that they are postponing the opening dates or have decided to close early for the season.
- Your ski pass dates should be between the following dates:
➡ November 13th and December 23rd 2020
➡ March 25th and May 3rd 2021
- Make sure the hotel you've booked on our site is a member of the Snow Guarantee
If you have booked a ski holiday that follows these terms and conditions and you need to benefit form this guarantee, do not worry, our customer service will be the one to contact you and inform you of how you can proceed with your booking.
Which hotels are members of the Snow Guarantee?
As we've mentioned on our terms and conditions, you need to make sure the accommodation you are booking is a member of this guarantee. On step 2 of the booking process, you'll find a list of hotels and apartments available for the dates you've chosen. You'll easily find which ones offer the snow guarantee as there'll be a stamp right next to the hotel rating ;)
Here is an example:
I'm travelling in a few days and the ski webcams aren't looking good. What do I need to do?
You don't need to worry about a thing as our customer service team will take care of everything for you. Once they contact you to confirm that the ski resort will not be available for your booking dates, they will give you your options and you'll have 8 hours to decide what you to do.
What if I decide to change the booking dates?
You can change the dates of your ski holiday as long as the hotel has availability. Please note that if the new booking dates are more expensive, you'll have to cover the balance.
What if my booking is for Easter 2021 and the resort closes?
This is the last thing we would want to happen as it means that your ski holiday will be postponed to the next ski season. Another thing we have to take into consideration are your flights. If you are flying from abroad and can't change or cancel the flights, what are your options? We have some great alternatives for you! Our travel agency doesn't only sell ski holidays, we also have 2 other travel websites that offer different destinations and different types of holidays.
Say for example, your ski holiday is for Andorra and the resort closes and you've already booked your flights to Barcelona. We can offer you different holiday packages in Barcelona as well as a stay in a beach resort!! So, one way or another, you will be enjoying your much-deserved holiday! Our customer service will give you all the information you need.
If you have any other queries regarding our Snow Guarantee, feel free to contact our customer serive.
We're available 7 days a week, 365 days a year!
Send us a message via the following link or call +44 (0)2 036 959 406