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Esquiades.com Customer Reviews

Who writes the reviews?
All comments are posted by real Esquiades.com customers.
How can I post my opinion?
Easy and quick. After your ski holiday, you'll receive our survey via e-mail.
And...
You'll find your review on our site as well as from fellow travellers!

These comments have been written in Engilsh.

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Good, really good !
The accommodation has been rated with a 10 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
All good except on their website there is no option to choose family rooms or have the option of choosing connecting rooms and had to talk to the hotel myself and pay an extra.

Esquiades.com

Hello Manuel, regarding your comments we would like to explain that in some occasions, we do not sell all type of rooms in an accommodation. However, you can always contact us, and we will make the necessary arrangements to check availability and rates. Remember that we are always by your side :cara_ligeramente_sonriente: Our customer service department is available 24h every day of the year. Please, do not hesitate to contact us whenever you need and we will be glad to help you. Best, The Esquiades.com team.
The accommodation has been rated with a 9.7 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Great service and very helpful
The accommodation has been rated with a 8.3 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Simplicity for reservations
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
I've been with Esquiades for 4 years now, and I'll continue as long as I'm well taken care of.
The accommodation has been rated with a 8 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Love booking with your company and will again.
The accommodation has been rated with a 8 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Overall a very good and smooth experience I’ll return and use the site again. Perhaps if there was options to extend the ski pass/ski gear hire would be good. We were there for 3 days of skiing so had to extend it for a day there. It was easy to do as well but just some suggestions
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Very efficient and responsive
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Information and communication were exceptional. Would book again.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Great service as always :)
The accommodation has been rated with a 7.5 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
So easy to book with on line.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
We have used Esquiades for years now and I would never change. When our holiday was cancelled just before the first lockdown, they reimbursed us in full with no problem. Esquiades is an exceptional company giving honest service at the best value for money!
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? No Reply
Nothing more, ive booked several times and will continue to do so
The accommodation has been rated with a 8.8 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Very good agency to hire ski trips and great customer service.
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Booking with Esquiades has been a great experience. We highly recommend this website, if you would like to have an easy, flexible and great skiing trip. They have been super helpful from the start and super easy to contact when needed.
The accommodation has been rated with a 8.8 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Great service - already used few times and definetly will use in the future.
The accommodation has been rated with a 3.6 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
2nd time I book with Esquiades. They have great offers and their staff is very friendly. Will book again with them.
The accommodation has been rated with a 6.7 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Excellent
The accommodation has been rated with a 7.7 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
A very efficient service with excellent value for money at basic but good quality accommodation.
The accommodation has been rated with a 9.7 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Easy to use website, hotel was great and booking ski equipment was easy. However, lift pass had to be picked up from another place rather than hotel (maybe due to extra skiing days) - others in my party picked their pass up from the hotel.
The accommodation has been rated with a 9.3 (See hotel comments)

These comments have been written in other languages (Spanish, French ...) and have been translated by Google Translate.

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Not having to advance the payment if you are still on the cancellation date. In addition, the card blocked the amount and I made the payment. The blocking was not removed until the period of the card was changed. This causes you to run out of balance.

Esquiades.com

Hello José Enrique. In response to your comments, we would like to explain that depending on how far in advance you process your reservation, we offer you the option of paying 20% of the total amount. However, you processed the reservation 3 days before starting your trip, this option was not available. On the other hand, we want you to know that at Esquiades.com, unlike other portals, we do not block our clients' cards. We want to be totally transparent with you and, therefore, the amount you pay will always be reflected in your reservation. Jose Enrique, if you have any questions, do not hesitate to contact us through our contact section. We are available 24 hours every day of the year. All the best. Esquiades.com team.
The accommodation has been rated with a 9.7 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
All within expectation. I recommend! Ps. The only problem to point out was the non-regulation of the heat inside the rooms, but it turned out to be cozy.
The accommodation has been rated with a 7.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
The Grandvalira ski insurance covers the loss of the ski pass, the ski pass does not. I had to take it out continuously to put the wifi key, it only lasted an hour.
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Very simple and practical booking platform. Good prices
The accommodation has been rated with a 9 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? No
We felt cheated from minute one. They did not respect the distribution of the rooms that we indicated in the search, and they put a child alone with an adult, with the consequent rise in price. When we asked to change it...surprise! The prices are dynamic and despite being a platform error they do not keep the offer for us, but they make us a new one based on the prices at that moment. We had the same problem with the regime, and in the end the price of a trip that we booked in January, went up and up without receiving another answer other than that the prices are dynamic. Bad experience!

Esquiades.com

Hi Sara. We are truly sorry for any inconvenience we may have caused you. In reference to your comments, we want to explain that you made the reservation through our portal and, as soon as you processed the partial payment for it, you confirmed the contracted services with the distribution that appeared in the reservation summary. With this, we want to emphasize that no change was made to your reservation and that the services selected during the purchase process were those that you confirmed when processing the payment. Sara, once you confirmed your reservation, you requested a change of distribution and regime. At all times we inform you of the conditions of the change and we wait to receive your written confirmation before modifying your reservation. Likewise, you must bear in mind that, in the event of any modification, the availability and rate are subject to the actual moment of making the change. Sara, we are truly sorry that we did not meet your expectations on this occasion. We take note of all your comments and we will transfer them to the corresponding department so that they can take them into account. All the best. Esquiades.com team.
The accommodation has been rated with a 6.7 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
The accommodation has been rated with a 8.4 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Everything is great
The accommodation has been rated with a 9 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Reservation very easy to make, advantage of being able to reserve everything at the same time, good price. Documentation and information provided all correct, we have not had any problems in each of the contracted services
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Good value for money on offer
The accommodation has been rated with a 10 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Always attentive and giving an excellent service, we repeat every year, thanks for everything Esquiades.
The accommodation has been rated with a 7.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
A very effective and very complete portal. The only problem I had was trying to hire ski or snowboard lessons. You could only hire classes for the first day of skiing or I didn't understand it

Esquiades.com

Hi Manolo. In response to your comments, we would like to explain that at the Sierra Nevada ski resort we have ski classes during the week and on weekends. Manolo, whenever you need it you can contact us through the contact section and we will help you with all your doubts during the purchase process. Remember that we are available 24 hours every day of the year. All the best. Esquiades.com team.
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
It is very convenient to book skis, although we were surprised that at this station they did not give us the ski pass at the same time as the keys to the apartment, we had to queue at the lockers.

Esquiades.com

Hello Helga. In response to your comments, we want to explain that, once you confirm your reservation, we send you a message with some QR codes. You just have to scan them at the station's vending machines to collect your passes. Helga, remember that in your confirmation voucher you have a free telephone number where we are available 24 hours a day, every day of the year. Contact us whenever you need and we will help you with your doubts. All the best. Esquiades.com team.
The accommodation has been rated with a 8.4 (See hotel comments)

Travelled in March 2022 | Would you book with Esquiades.com again? Yes
Very easy to hire at the cheapest prices
The accommodation has been rated with a 6.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
I was in bed for two days after having to go to the emergency room for horrible tonsillitis and I couldn't cancel the ski pass for those days. I am very unhappy with that.

Esquiades.com

Hi Lucia. We are sorry that we did not meet your expectations on this occasion. In response to your comments, we would like to explain that as soon as you told us about your situation, we informed the supplier. However, from the ski resort they confirmed that they invoiced all the ski passes of your reservation, so it was not possible to proceed with the refund that you requested. Lucía, as a travel agency we are subject to the conditions established by our suppliers. We take note of all your comments and they will be taken into account internally to continue improving. All the best. Esquiades.com team.
The accommodation has been rated with a 6.8 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? No
It is practical to book, but I have not had any advantage or discount for booking through esquades.com

Esquiades.com

Angel, we would like to explain to you that booking with Esquiades.com has many advantages. The fact of offering you a hotel and ski pass pack allows us to offer you a much cheaper price than if you buy the services separately. In a single reservation we can give you everything you need to ski: hotel, ski pass, rental, ski lessons, food on the slopes, extra activities such as restaurants, caldea... All in a few clicks! And with great discounts ;-) On the other hand, you have the entire team at your disposal 24 hours a day, every day of the year: to help you with your reservation, to be by your side during the trip and to be able to advise you whenever you need. We hope we have encouraged you to enjoy new reservations with us :-) Thank you for dedicating your time and, above all, thank you for your trust. Kind regards, Esquiades.com team
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Everything perfect Customer service and telephone treatment of 10
The accommodation has been rated with a 8.3 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
For me it is a success to always hire your services, I have been doing it for many years and your kindness is impressive, for the first time we have gone to Sierra Nevada and we had the slopes closed for two days due to the wind and they immediately contacted us to return the ski pass. My congratulations to the entire ski team!!!!!
The accommodation has been rated with a 6.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
It is the third time that I book with skis and super well, they have even quickly clarified a doubt that I had before booking. Brilliant
The accommodation has been rated with a 10 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Everything went great and easy, you couldn't ask for more IT DOESN'T LET ME MARK THE STAR WHICH WOULD BE A 5 FOR ME
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in April 2022 | Would you book with Esquiades.com again? Yes
Always helpful and professional.
The accommodation has been rated with a 5.8 (See hotel comments)

Comments will be published under the strict liability of customers. VIAJES PARA TI, SLU disclaims any responsibility for such content and this lies exclusively on the customer that has poured. VIAJES PARA TI, SLU reserves the right to omit the publication of comments when the content is considered inappropriate, offensive or rude.