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Esquiades.com Customer Reviews

Who writes the reviews?
All comments are posted by real Esquiades.com customers.
How can I post my opinion?
Easy and quick. After your ski holiday, you'll receive our survey via e-mail.
And...
You'll find your review on our site as well as from fellow travellers!

These comments have been written in Engilsh.

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
It would be great to provide a phone number free to call.
The accommodation has been rated with a 8.8 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Extremely friendly and helpfull throughout booking process during these difficult times...
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Will book again via esquiades. Was my first time and will not change for another travel agency. The costumer support was excellent and the prices were the best comparing to all the searches we did before booked. Thanks for everything and all the help to a perfect trip
The accommodation has been rated with a 6.4 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
All perfect
The accommodation has been rated with a 10 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Excellent quality holidays and very good value prices. Your customer service is first-rate. Have you considered starting a subsidiary to train other Spanish companies what good customer service actually means? ???????? A big thank you to the team from us and our friend Adela and we hope to book with you again.
The accommodation has been rated with a 9.6 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Would have been 5 but screwed up my 2 day extension
The accommodation has been rated with a 7.3 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? No Reply
Great deals
The accommodation has been rated with a 6.7 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Thank you for all your help during this confusing time of booking trips. You did a great job of keeping us informed of the changes and refund process when the ski station closed for the day.
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Seriously I recommend.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Very efficient and professionally run company.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Excellent and efficient. Would happily use Esquiades again and recommend it to friends.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Why insurence company didn’t answer to me?

Esquiades.com

Hello, if you are experiencing any issues with the insurance company, please send us a message via "Manage My Booking" and inform our customer service of what you need so they can assist you. Regards.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Thank you! For being so helpful and accommodating
The accommodation has been rated with a 8.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Nothing to complain about, always been good service.
The accommodation has been rated with a 7.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Everything went very well. Excellent price and easy to reserve. However, after grandvalira closed one day due to covid 19, I am still waiting esquiades reply in relation to forfait reimbursement. If I had bought directly with grandvalira they would have made it immediately.

Esquiades.com

Dear Joao, we are currently in contact with the ski resort to see how we can proceed due to this situation. We may take a couple of weeks to get back to you but do not worry, we are contacting each and every customer and making sure they all get a refund. We will keep you informed. Emma McDonnell
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Excellent service and awarenwss of metherological situations that cause road blocks. We were informed in advance making sure our sraying was as enjoyable as possible. Thank you for your active support and will use your services again.
The accommodation has been rated with a 8.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
I think if you get a cancellation insurance, you should get a bigger amount back if you cancel more than a week before

Esquiades.com

Edith, we take note of your comments so that we can take them into account and thus continue to improve in future seasons. Regards, Dani
The accommodation has been rated with a 8 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
It's my favorite site to book my ski holidays.
The accommodation has been rated with a 8 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Easy booking, good information
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Very good price
The accommodation has been rated with a 9 (See hotel comments)

These comments have been written in other languages (Spanish, French ...) and have been translated by Google Translate.

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
It is comfortable and works very well.
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Very good customer service.
The accommodation has been rated with a 8.4 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Excellent reservation management
The accommodation has been rated with a 5.8 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Everything is very easy with Esquiades
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Thanks for the service despite all the calls with fears about the possibility of cancellation and that they will stop us just when we arrive in Andorra! It was a good experience.
The accommodation has been rated with a 9.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
We paid pal-arinsal ski pass and it was only open pal. We went skiing for the rental of the equipment at Arinsal and both things were closed! We wasted time by not letting us know about this. Neither that clues were closed nor that stores were available.

Esquiades.com

Hi Carlos, In response to your query, when you make the purchase on our portal for the Vallnord Pal Arinsal station, the following message appears "The Pal sector is open from Monday to Friday from 9:00 a.m. To 3:00 p.m. And on weekends. Weekdays from 09:00 to 17:00. The Arinsal sector will remain closed until further notice. " Likewise, when you choose an accommodation we only show you the distance to the slopes from the accommodation itself to the only open access of the station so that you can keep it in mind at all times. We are very sorry if this information has not been visible to you because our goal is that you have all the possible details when booking. We take note of your comments to continue improving. If you have any questions, remember that at Esquiades.com we are at your disposal every day of the year: you can call us or write to us with your query so that we can help you. And once the reservation is made, in your confirmation voucher we provide you with a free telephone number for customers that you can call us every day of the year from 09:00 to 00:00. Thank you for dedicating your time and, above all, thank you for your trust. Best regards, The Esquiades....com team
More 
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
I am pleasantly surprised by the customer service received. I had booked through Esquiades on the recommendation of a friend and it was the best decision. Accustomed to poor quality customer service nowadays, Esquiades has been able to solve two complex situations for us due to the Covid-19 restrictions in Andorra. At all times you have given us alternatives, including two refunds for unused ski passes and tickets to Caldea due to closure. In short, an unbeatable deal. Thanks a lot.

Esquiades.com

Thank you very much for your words about us. We are very happy and motivated to know that we have been able to help you whenever you need We will continue working day by day to make it possible for you to enjoy new experiences like this very soon :-) Thank you for dedicating your time and, above all, thank you for your trust. Best regards, The Esquiades.com team
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
In Andorra, more than three Andorrans told us that we couldn't be there skiing. That it was forbidden.

Esquiades.com

Roberto, we are sorry that there have been people outside the reservation who have made comments of this type. The principality of Andorra does not have any mobility restrictions, which is why it allows the entry of outsiders. On the other hand, the Pal Arinsal resort does allow people from outside Andorra to practice skiing, which is why they allow us to sell ski passes. If it were not possible, they could not provide us with passes and we could not have offered you the pack. In this sense, you should not worry about anything since from Esquiades.com we are in permanent contact with the resorts and hotels and we always offer the products that are available for sale at all times :-) Thank you for dedicating your time and, above all, thank you for your trust. Best regards, The Esquiades.com team
The accommodation has been rated with a 7.7 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
The rapid response to the problems posed by the pandemic
The accommodation has been rated with a 7.5 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
The disappointment of not being able to continue one more week in Grandvarila, as the Pal Arinsal station had planned from the beginning of the trip with the restrictions is very small and poor, to be Andorra ???? But it is understandable with the low influx of customers, I think one is better in conditions than many of that way. But at least we take off our overalls.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
The deal has been spectacular. The only but is that they do not apply the discount on the ski pass as the station does.

Esquiades.com

Gonzalo, in relation to your query, the Grandvalira station offered a reduced price only for residents of Andorra. By not allowing the application of this offer to non-residents, it was not possible to apply it to your reservation. We appreciate that you have sent us your comments because knowing the experience of our clients is important to us and helps us to continue improving. Thank you for dedicating your time and, above all, thank you for your trust. Best regards, The Esquiades.com team
The accommodation has been rated with a 8 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? No Reply
Very good fast and efficient customer service.
The accommodation has been rated with a 9.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
I would appreciate a contact telephone number that was not 902

Esquiades.com

Maria, regarding the contact telephone number, once the reservation is made we provide you with a free contact telephone number for clients. You will always find it on your confirmation voucher. If before making the reservation you prefer that we call you, you can request it through the contact section: you just have to write us indicating what day and at what time you want us to talk and we will call you :-) Thank you for dedicating your time and, on all, thanks for your trust. Best regards, The Esquiades.com team
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
They are very attentive with your reservations, and are always at your disposal to help you.
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Good service and they always have solutions
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
We had to change the reservation and the management of Esquiades was great, professional and they have kept us promptly informed of everything.
The accommodation has been rated with a 9.6 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
I had already booked with Esquiades in the past, in cheaper accommodations, and it has been a very pleasant surprise to also be able to book in accommodations with more stars. The quality / price ratio is unbeatable and we had all possible facilities despite how difficult it has been to ski in Andorra this week, with many of the valleys closed to the public.
The accommodation has been rated with a 9.7 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
Always very attentive
The accommodation has been rated with a 8.4 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
If there were, I would put another star on you. For the attitude and service not only on this trip but in previous attempts that had to be canceled. Very good availability and attention to solve the problems that arose during the stay. None of them caused by skis.
The accommodation has been rated with a 8 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
The accommodation we booked was not open and they called us to notify us of such a situation. We were relocated to the Hotel Mont Blanc which has better facilities. In the end we were lucky.
The accommodation has been rated with a 7.7 (See hotel comments)

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