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Esquiades.com Customer Reviews

Who writes the reviews?
All comments are posted by real Esquiades.com customers.
How can I post my opinion?
Easy and quick. After your ski holiday, you'll receive our survey via e-mail.
And...
You'll find your review on our site as well as from fellow travellers!

These comments have been written in Engilsh.

Travelled in July 2021 | Would you book with Esquiades.com again? Yes
Very warm welcome, easy access, brand new apartment, to be redone
The accommodation has been rated with a 10 (See hotel comments)

Travelled in April 2021 | Would you book with Esquiades.com again? Yes
This time, the only thing I have to say is that the new system where you pick up your forfaits by the slopes could become very slow in normal circumstances as you have to queue as if you were to buy them at the time and that's not what you expect when you get them through Esquiades.com. At least, there should have been machines set up outside 24 hours were you could get your forfaits at any time avoiding queues. It was way more convenient to find your forfaits in an envelope at the hotel.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
A free ski
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
I was very happy with the customer service from Esquiades.com. I especially liked that I spoke with the same person every time, so I didn't need to explain my situation several times. It was great dealing with real people and not a telephone answering service, or waiting days hoping to get email replies from faceless internet sites! I Have recommended you to friends.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
Congratulations for the way you understand to provide your services! I hope you have become our ski holidays provider. Thank you.
The accommodation has been rated with a 6.3 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
Been booking with these guys for years, brilliant service!
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
That you answer our doubts / questions sooner
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2021 | Would you book with Esquiades.com again? Yes
I will without a doubt book with Esquiades in the future. Amazing holiday, well curated and organised. Everything just worked seemlesly. Loved it Thank you
The accommodation has been rated with a 10 (See hotel comments)

Travelled in February 2021 | Would you book with Esquiades.com again? Yes
It would be great to provide a phone number free to call.
The accommodation has been rated with a 8.8 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Extremely friendly and helpfull throughout booking process during these difficult times...
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Will book again via esquiades. Was my first time and will not change for another travel agency. The costumer support was excellent and the prices were the best comparing to all the searches we did before booked. Thanks for everything and all the help to a perfect trip
The accommodation has been rated with a 6.4 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
All perfect
The accommodation has been rated with a 10 (See hotel comments)

Travelled in January 2021 | Would you book with Esquiades.com again? Yes
Excellent quality holidays and very good value prices. Your customer service is first-rate. Have you considered starting a subsidiary to train other Spanish companies what good customer service actually means? ???????? A big thank you to the team from us and our friend Adela and we hope to book with you again.
The accommodation has been rated with a 9.6 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Would have been 5 but screwed up my 2 day extension
The accommodation has been rated with a 7.3 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? No Reply
Great deals
The accommodation has been rated with a 6.7 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Thank you for all your help during this confusing time of booking trips. You did a great job of keeping us informed of the changes and refund process when the ski station closed for the day.
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in December 2020 | Would you book with Esquiades.com again? Yes
Seriously I recommend.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Very efficient and professionally run company.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Excellent and efficient. Would happily use Esquiades again and recommend it to friends.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in March 2020 | Would you book with Esquiades.com again? Yes
Why insurence company didn’t answer to me?

Esquiades.com

Hello, if you are experiencing any issues with the insurance company, please send us a message via "Manage My Booking" and inform our customer service of what you need so they can assist you. Regards.
The accommodation has been rated with a 9.3 (See hotel comments)

These comments have been written in other languages (Spanish, French ...) and have been translated by Google Translate.

Travelled in October 2021 | Would you book with Esquiades.com again? Yes
That you are great.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in October 2021 | Would you book with Esquiades.com again? No
The accommodation has been rated with a 6 (See hotel comments)

Travelled in October 2021 | Would you book with Esquiades.com again? No
I did not like sleeping in two single beds, we worried about reserving a large bed, since Esquiades did not indicate any of this to the hotel, if they had, the hotel would have put the large bed. Once there, nothing could be done! For this reason I put a low rating, it has been a failure by Esquiades, a failure that has made our stay uncomfortable.

Esquiades.com

Jenifer, we are sorry for your comments. We would like to explain to you that when you reserve a double room you reserve a room for 2 people. That is, it refers to the capacity. The type of bed will always depend on the availability of the hotel, being able to be a double bed or two single beds. After reading your survey, we have reviewed your reservation and we do not see any request for a double bed, if so, we always take note and transfer your request to the accommodation so that it can be taken into account. We remain at your disposal, the Esquiades.com team
The accommodation has been rated with a 8.7 (See hotel comments)

Travelled in October 2021 | Would you book with Esquiades.com again? Yes
The company esquiades is something else, they if they behaved very well always attentive to the reservation very collaborative without a doubt with skis if I would return
The accommodation has been rated with a 1 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
Very good service, highly recommended.
The accommodation has been rated with a 8.4 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
I want to thank you for the good service you do to all the people who need guidance through the web
The accommodation has been rated with a 10 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
Since I have absolutely nothing negative, I have nothing to say. All perfect.
The accommodation has been rated with a 9.2 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
The accommodation has been rated with a 8.5 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
It seems to me a very good option to find accommodation and book, especially in the winter season to be able to ski, but also during other times of the year due to the value for money offered.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
The accommodation has been rated with a 6.3 (See hotel comments)

Travelled in September 2021 | Would you book with Esquiades.com again? Yes
Everything has been perfect.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
The accommodation has been rated with a 8 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? No
You could ask about the hotel's animation before booking. If you are going to the mountains it is a big inconvenience to find yourself in a hotel where there is no rest. A hotel more typical of Salou than the mountain.

Esquiades.com

[Answer in Spanish]: Joan, we are very sorry that the accommodation did not provide you with a satisfactory experience. It is very important for us to be able to get the satisfaction of our customers in all their experiences, and we feel that this time it has not been like that. In relation to your comments, we take note of them and transfer them to the appropriate department so that they can take it into account. Joan, knowing your opinion is very important to us and helps us keep improving. In future occasions, if you prefer, you can always contact us for any questions, we will be happy to help you. We would very much like you to give us another chance, and thus achieve your travel expectations. Un saludo, Departamento de Calidad de Esquiades.com [Respuesta en catalán]: Joan, we are very sorry that the accommodation did not provide you with a satisfactory experience. It is very important for us to be able to achieve the satisfaction of our customers in all their experiences, and we feel that this time has not been the case. In relation to your comments, we take note of them and transfer them to the appropriate department so that they can take them into account. Joan, knowing your... opinion is very important to us and helps us keep improving. In future occasions, if you prefer, you can always contact us for any questions, we will be happy to help you. We would very much like you to give us another chance, and thus achieve, your travel expectations. Greetings, esquiades.com quality department
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The accommodation has been rated with a 5.7 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
Keep offering more services with discounts, very good proposals 6 attention
The accommodation has been rated with a 7.6 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
It was all very easy
The accommodation has been rated with a 10 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
You guys are great.
The accommodation has been rated with a 9.3 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
Good offers, delighted with the Serbian.
The accommodation has been rated with a 9.7 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
Twenty minutes after arriving in Andorra they warned us of overbooking where we had booked (having spoken the day before several times with Sophie and at no time did he notify us of anything, he even gave us arrival time) and they changed us to Soldeu's full house. In 15 minutes we had everything solved. Congratulate you on your management.
The accommodation has been rated with a 10 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? No
I know that it is not the fault of esquiades.com but in the situation in which I saw myself with impotence for not being able to contact you….

Esquiades.com

Ismael, we are very sorry that the accommodation did not provide you with a satisfactory experience. For us it is very important to be able to achieve the satisfaction of our clients in all their experiences, and we feel that this time it has not been the case. As you well know, Andorra is a country that is located in the Pyrenees area, which is why many hotels still do not have air conditioning. This is because until a few years ago these places did not really need it. While it is true, more and more hotels are installing it, most still lack this service. Reason why when you go to book an accommodation we recommend that you review the services of the rooms (which you can find in the hotel information). If "air conditioning" does not appear in these services, it means that the rooms do not have this service. We are sorry if this information has not been visible to you, since for us it is very important that you have as much information as possible when booking. However, we take note of your comments and we have transferred them to the hotel, so that you can give us more information about the case, as soon as we have a response from you, we will contact you again. Ismael, ...in future occasions, if you need it, you can contact us through the contact section so that we can help you, or if you prefer, call us at the contact number that we provide you in the confirmation voucher. We remain at your disposal, esquiades.com quality department
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The accommodation has been rated with a 1.5 (See hotel comments)

Travelled in August 2021 | Would you book with Esquiades.com again? Yes
All correct and recommended, 100% professionals
The accommodation has been rated with a 8.3 (See hotel comments)

Comments will be published under the strict liability of customers. VIAJES PARA TI, SLU disclaims any responsibility for such content and this lies exclusively on the customer that has poured. VIAJES PARA TI, SLU reserves the right to omit the publication of comments when the content is considered inappropriate, offensive or rude.