Esquiades.com is an Internet based travel agency registered by Viajes Para Ti, S.L.U., with TIN B55666952(CIF), registered in Tarragona, volume 2903, book 0, document 37, section 8, page T 48873, inscription 1. The company is located in Avda de Bellisens number 42, Office 128, 43204 - Reus (Tarragona), tel. +34 902 09 16 09 (ESP) / +44 (0)2 036 959 406 (UK) and fax: 0034 977 270 159.
VIAJES PARA TI S.L.U.,which is a Sole Proprietor Limited Company, has all the permits and licenses to act as a travel agency. The company is registered in the Catalonian Registry of Tourism with license number GC 169 MD. This license is to guarantee that our agency is legally liable to you and therefore is responsible both financially and legally to cope with the responsibilities caused by any of our holidays.
The use by the user of the services contained in ESQUIADES.COM implies the express acceptance of each and every one of the following general conditions of contract as well as the acceptance of each and every one of the own policies and conditions of the different service providers that provide contracted services.
1. Definitions and scope
The terms of the contract should be understood according to the following definitions:
Esquiades.com is authorized to modify these Terms and Conditions at any time and without prior notice, however, these changes will not affect the reservations that Esquiades.com has accepted prior to the modification of information. For this reason,e recommend our customers to read, save and print a copy of these Terms and Conditions when making their reservation.
2. Legal capacity to book
You represent that you are of legal age (over 18 years) and that you have the necessary legal capacity to contract the services offered by Esquiades.com, stating that you accept and understand all the conditions stated here for the use of the website and services offered.
In the case of booking for anyone underage, the parent's or guardian's authorization is required to proceed booking.Esquiades.com is not responsible for the accuracy of the data filled by the user, and therefore, can not verify their age.
3. Knowledge and express acceptance of the conditions
The hiring of a trip offered by ESQUIADES.COM implies the knowledge and express acceptance of the present General Conditions. Likewise, the hiring of a specific tourist service offered by the combined travel providers listed on ESQUIADES.COM implies the explicit acceptance of the particular conditions and hiring policies of the provider in question.
The hiring of a lodging, transport or rental of a vehicle, whatever the class and service contracted, implies the express acceptance of the policies and particular conditions that each service provider establishes. In particular, the customer agrees to be subject to the rules and internal protocols established by each service provider, especially in all matters related to rules of conduct, right of admission, hygiene, security and good coexistence between guests and / or users.
All the package holidays that the customer can find on ESQUIADES.COM have been organized by the company VIAJES PARA TI, SLU or by different wholesale agencies (called 'Tour operators'), ESQUIADES.COM does not directly provide the services reserved through the Web page.
In case of conflict, disagreement or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter will prevail.
4. Your Booking
4.1. Booking Process
In order to confirm the booking, ESQUIADES.COM will ask you to pay a deposit or the total amount of the booking. If you do not proceed to pay the booking during the booking process, ESQUIADES.COM reserves the right to cancel your booking.
If the payment is made by credit/debit card, the bank will confirm the transaction by generating a payment reference and will provide it to ESQUIADES.COM. This payment code will act as link between your card and booking ID and will also serve as an authorisation code for future charges in order to simplify the payment process for you.
ESQUIADES.COM reserves the right to modify the payment terms of any offer that appears on the website. The information regarding the payment terms will appear on the offer you are searching.
By making a reservation on the ESQUIADES.COM website you are giving the travel agency authorisation to proceed to charge the final amount via the payment method of your choice.
If you decide to pay by bank transfer, ESQUIADES.COM will wait to confirm your booking until the transaction is completed and there is confirmation of this payment by the bank. If, however, the payment is not in the ESQUIADES.COM's bank account, the travel agency may proceed to the cancellation and if there's a cancellation fee, you will be notified by ESQUIADES.COM and will be asked to cover these expenses.
4.2. Booking Confirmation
Esquiades.com will send you the booking confirmation via e-mail. This e-mail will show a breakdown of your booking: Contact details, booking dates, services and prices.
4.3. Booking Confirmation Voucher
Once you have paid your booking, ESQUIADES.COM will send you a confirmation voucher to the e-mail address you provided during the booking process. This voucher serves a receipt and you must hand it in at reception upon arrival. If you have also included extras in your booking, you will be asked to print out extra copies of your confirmation voucher. This information will appear on your confirmation e-mail. If you do not receive your confirmation voucher, please contact our customer service.
By receiving your booking confirmation voucher, ESQUIADES.COM is also confirming that you have complement payment process. However, some accommodations may ask for your credit card upon arrival to use as a guarantee in case of any damages caused during your stay.
Once the holiday is over, you may contact our customer service and request to receive an invoice via Manage My Booking. By doing so, you are giving authorisation to receive the invoice via e-mail to the address you have provided during the booking process. If you wish to receive the invoice by post, make sure to make this request via Manage My Booking.
4.4. Storage of the confirmation voucher
Viajes Para TI, S.L.U. informs you that the confirmation voucher serves as a contract between the customer and the travel agency and will be stored in the companies' filing system.
4.5. Contact with the customer
During the booking process you will be asked to provide an e-mail address and contact number. Viajes Para Ti, SLU will have access to your contact details in case our customer service needs to send you some information via e-mail.
If we cannot reach you via e-mail, Esquiades.com will use the contact numbers you have provided. If our customer service cannot locate you on your phone numbers, they will once again proceed to send you the information via e-mail.
If you wish to make a booking Esquiades.com, you must first confirm that all the information provided at the time of making the booking is true, complete and accurate. By making a booking on the website, you are authorising Boitaullresort.com to proceed to include in an automated file of private ownership the personal data that appears in the fields of the form for the adequate provision of their services. Thus, you will be held responsible for providing correctly the data that must match the information that appears on your ID or passport. Boitaullresort.com is not responsible for any problems that may occur from the omission or falsification of personal data.
You will also be responsible for providing information regarding the booking in a truthful manner, taking into account that all the data included in the booking must remain valid at the time of the start of the holiday or start of the provision of the contracted service. In any case, you must take special care when you are including the age of the underage travellers as you must indicate their age during the holiday dates.
When you are travelling, you have to carry with you the correct documentation and for all those people included in the booking. The different service providers (accommodation, means of transport, ski resorts, leisure activities or similar) usually request identity documents to all the members of the booking. Esquiades.com is not responsible in any case for the lack of presentation of the required documentation and the consequences that this may entail.
Esquiades.com informs that, if it is necessary to cross borders between countries, all the members of the booking must have the identity documents, having to make sure they carry certain legal documents (Passport, ID Card or the equivalent in their country of origin).
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data and by repealing Directive 95/46 / EC as well as Organic Law 15/1999 of December 13, Protection of Personal Data, we inform you that your data will be included in an automated file that is It is protected with the necessary technical measures to avoid its alteration or loss. It is indicated that the person responsible for the treatment is the company Viajes Para TI, SLU, located at Avda. De Bellissens 42 TecnoParc Building. Dispatch 129, 43204 Reus (Tarragona) and that the customer can exercise their rights of access, rectification, opposition (deletion), limitation and / or modification as well as portability by sending an email to: firstname.lastname@example.org or or by postal mail addressed to the aforementioned registered office.
6. Contact and transfer of data to third parties
In order to ensure proper development of the products and/or services, please note that Esquiades.com shares your personal data with the service provider that you have booked (hotels, tour operators, ski resorts, etc.). You agree to transfer the data and expressly authorize Viajes Para Ti, S.L.U. - Esquiades.com to share your personal with the service providers in order to offer a good service.
If you are making the booking for a third party, you must make Esquiades.com aware of this situation in order to make a good use of your contact details.
7. Cancellation and Amendment Policy
Esquiades.com offers a cancellation and amendment policy that is clear and understandable so the customer is informed about the procedure of both cancellation and/or amendment of the booking.
The customer must know that if he/ she makes any cancellation, their booking is subject to the accommodation's booking policy.
The commercial operation of Esquiades.com involves some administrative , personnel and information management costs and are necessary to process reservations for our customers. These costs are only to be paid if the customer decides to amend or cancel his/ her reservation.
7.1. Booking fee applicable to reservations
As noted above, a Esquiades.com incurs expanse management taht gthe customer must pay if there's any modification or cancellation to his/ her reservation. The amount of the costs mentioned are summarized below:
a) Reservations of up to 600 euros: They have a fee of 30 euros.
b) Reservations for more than 600 euros: They have a fee of 5% of the total booking amount.
7.2. Modifications to the reservation
Any modification of a reservation formalized by the customer will entail fixed costs of 10 euros and is subject to the availability of the accommodation or provider to host the guest on other dates to those selected at first.
The reservation modifications can generate modification costs that the service provider (hotels, tour operators, etc.) establish in accordance with the possible variations of rates and costs applicable to a specific period, these expenses will be determined in the previous moment to the cancellation according to the type of modification that the customer wishes to make. This being so, the customer will be able to know, before proceeding with the modification of his reservation, the existence and amount of the modification expenses that will be charged by the service provider.
To know exactly the aforementioned modification costs, the user should contact the Customer Service Department of ESQUIADES.COM through the contact section of the website www.esquiades.com , where said requests are handled during customer service hours our website.
In the event that the trip organizer is obliged to modify significantly any essential element of the contract, such modification shall be immediately notified to the consumer. The consumer and user will have the power to terminate the contract without any penalty or accept the variations proposed by the organizer. In the event of an essential modification of a package trip, the provisions of clause 9.b) of these general contracting conditions will be followed.
The customer is obliged to pay the management and / or modification costs mentioned in previous paragraphs if they exist. Failure to comply with this obligation entitles ESQUIADES.COM to cancel the reservation without refund of the amounts paid by the customer.
The reservations concluded with special and / or non-refundable rates can not be modified by the customer unless this is expressed in the published offer. Modifications that the customer intends to make may involve modification costs of up to 100% of the amount paid.
In the event that the customer makes a reservation for a package trip, ESQUIADES.COM reserves the right to revise the prices (both upwards and downwards) in accordance with the provisions of current legislation, provided that such circumstance is communicated to the customer at least 20 days in advance. The price revision may only be applied to incorporate possible changes in prices related to transport, including the cost of fuel, taxes and fees related to certain services and the exchange rates applied to organized travel.
7.3. Cancellation of booking
In accordance with the provisions of Royal Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws and Decree 168/1994 of 30 approved May, of regulation of travel agents in Catalonia, as amended by Decree No. 158/2012, of 20 November, at all times the consumer may cancel the services requested or contracted and is entitled to the refund of the amounts that has been paid, but it shall indemnify Viajes Para Ti, S.L.U., in the amounts specified below:
7.3.1. Package Holidays
When it comes to package holidays, in accordance with the provisions of article 151 of Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, the prior combination of at least two of the following elements shall be understood:
a) The transportaion
b) The accommodation, when it is not an integral part of the transport.
c) The rental of cars and other motor vehicles.
d) Any other tourist service that is not part of those listed in sections 'a'; 'B' or 'c'.
However, it will not be considered a package holiday when only one of the elements mentioned in sections 'a' is combined; 'B' or 'c' with an element of those mentioned in section 'd' and the latter does not represent a proportion equal to or greater than twenty-five percent of the value of the combination of the trip and are not announced or constituted, for any other reason reason, an essential feature of the combination.
For the cancellation of a package trip, the customer will pay the management expenses (specified in clause 7.1 of these Conditions), the cancellation expenses if any, and a penalty consisting of 5 percent of the total amount of the trip if the cancellation occurs more than ten and less than fifteen days before the date of the beginning of the trip; 15 percent between days three and ten; and 25 percent within forty-eight hours before departure. Failure to appear at the exit, the user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed by the parties.
In the event that the package is subject to special economic conditions such as aircraft charter, special rates (non-refundable rates, charter flights, contracting of travel circuits, excursions, among others), special cancellation fees they will be established in accordance with the conditions established by each service provider.
Cancellations of combined travel reservations can generate cancellation costs that the service provider establishes (hotels, tour operators, etc.). The customer will be able to know, before proceeding to the cancellation of his reservation, the existence and amount of the cancellation expenses that will be charged by the service provider. To know exactly the aforementioned cancellation costs, the customer should contact the Customer Service Department of ESQUIADES.COM through the contact section of the www.esquiades.com website.
The cancellation must be made through the use of the contact section enabled for this purpose on the website www.esquiades.com . To expedite the procedures, it is recommended to call the customer service number to communicate it.
7.3.2. Sale of only accommodation and / or services not considered 'package holiday'
When the services contracted do not have the consideration of 'package holiday' the customer can withdraw from the contract and cancel his reservation by using the contact section enabled on the website of Esquiades.com, having to face the costs of returning the service They are specified below:
a) The management expenses specified in clause 7.1 of these General Contract Conditions.
b) Cancellation expenses that the service provider charges in relation to the cancellation of the reservation. The customer will be able to know, always before proceeding to the cancellation of his reservation, the exact amount that the service provider charges as cancellation of the reservation.
To know the cancellation conditions of each reservation, the customer must contact the Esquiades.com Customer Service Department through the contact section enabled for this purpose on the Esquiades.com website.
7.4. Provisions applicable to the modification and cancellation of reservations.
The modification or cancellation of a reservation must be made through the use of the contact section enabled for this purpose on the website www.esquiades.com/en. To expedite the procedures, it is recommended to call the customer service number +44 (0)2 036 959 406 to communicate it.
To proceed with the definitive cancellation of a reservation, it is essential that the customer confirm in writing his wish to cancel the reservation, and accept the cancellation conditions. In the event that the written confirmation does not occur, the reservation will remain in the terms in which it was concluded in the first instance.
7.5. No Shows
If you do not show up at the accommodation during the booking dates and have failed to inform Esquiades.com in advance, the booking will be non-refundable.
If you are going to arrive days later than expected, please contact our customer service and we will do the necessary arrangements as well as check with the providers and see if its possible to amend your booking.
7.6. If you have to return home before your departure date
If you have to or decide to return home before the end of your stay, the accommodation and other service providers (ski resorts, transportation, etc) will not authorise a refund for the services you did not use.
If your cancellation or amendment requires a refund, Esquiades.com will proceed to do and will not take longer than 14 days.
If you have paid your booking by card, you will receive the refund in the same way. If, however, you have paid your booking by transfer, you will be asked to send your bank details via e-mail.
9. Cancellation/Amendment by ESQUIADES.COM
a) Accommodation services and/or other services that are not part of a package holiday
We reserve the right to cancel your booking or change any of the facilities or services described on our website. If, for example, the hotel you have booked is closed or cannot offer all of its services, we will offer you a hotel change, if we are able to offer you one. If we cannot offer you an alternative or if we do have one however, you do not accept this change, we will proceed to cancel your booking, in which case you shall receive a full refund.
If there's an overbooking, we will offer you a different hotel of equivalent or similar standard and price (at the date of the change), if we are able to offer you one. If we cannot offer you an alternative or if we do have one however, you do not accept this change, we will proceed to cancel your booking, in which case you shall receive a full refund.
b) Package holidays
b.1) Before your check-in date
ESQUIADES.COM reserves the right to slightly modify some of the clauses of the contract, with the exception of the price in accordance with article 158 of Royal Legislative Decree 1/2007, of November 16, which approves the text consolidated of the General Law for the Defense of Consumers and Users and other complementary laws, when this change is insignificant and the client is informed as soon as possible.
In the event that, before the booking date, there is a need to significantly modify any element of those considered essential for the development of the contract, ESQUIADES.COM will inform you and try to offer replacement holiday of equivalent or similar standard and price. Our customer service will give you all the information in writing and you will have to inform them of your final decision that is, to accept the alternative or to cancel completely your booking. If we do not hear back from you, our customer service will proceed to cancel your booking.
If ESQUIADES.COM cannot offer you an alternative or you do not accept the alternative they have found, we will then proceed to cancel the booking and proceed to a total refund and we will pay you a compensation. Any compensation payable will be based on how many days before your booking check-in date we tell you: 5% of the total price of the booking, if we have informed you between two months and fifteen days before your check-in date, 20% if the have contacted you between fifteen and three days before the check-in date and 25% if you are informed 48 hours before your check-in date.
However, ESQUIADES.COM will be exempted from the payment of the aforementioned indemnities when the cancellation of the booking is due to force majeure, unforeseeable circumstances, or because the number of travellers is not achieved and we have notified you of the minimum number required.
Customers are informed that there may occasionally be changes in the schedules of the means of transport chosen for the movement of passengers. These changes will be informed as soon as possible to the customers, who should pay special attention to the possible modifications made. In any case, the aforementioned schedule changes will not be considered a sufficient reason for the customer to abandon the trip.
If you do not proceed to pay your booking in the time frame you have been given and are published on section 4.1 of these General Terms and Conditions, ESQUIADES.COM will proceed to automatically cancel the booking.
b.2) Once you are on holiday
In the event that, once you have checked into the hotel, the organiser or ESQUIADES.COM are informed that they cannot provide a significant part of the contracted services, the travel agency or the organizer will adopt the necessary measures for you to enjoy the rest of your holiday, without any price supplement. Also, if there is a substantial difference in price between the services you have booked and those actually provided, ESQUIADES.COM will refund the difference back to you. If you accept the alternatives or compensation given to you, you cannot proceed to make any other claims regarding this matter once the holiday has ended.
In accordance with current legislation, the customer can only reject the alternative formulas proposed by the agency or the organizer if these are not comparable with the agreed in the package travel contract or if the reduction of the price granted is inadequate.
c) COVID-19: Travel Updates
ESQUIADES.COM would like to remind you that both the information that appears on the website as well as the terms and conditions is determined by service providers. ESQUIADES.COM is subject to the conditions that may be established by the different service providers at any given time.
Due to the impact of COVID-19, the different service providers that intervene in your booking will be able to provide their services in accordance with the parameters established by health and administrative authorities, as certain services may have to change or adapt to a certain situation. Therefore, it is possible that some of the usual services offered by the different providers may be modified or even not be provided, as long as security, organization, public order or similar reasons require it.
In the event that a certain service provider fails to provide any of the services that appear on your booking because of a health and safety issue, ESQUIADES.COM cannot guarantee the partial or total refund of the amount of said service.
10. Prices and Taxes
If nothing is said to the contrary, the prices shown and that are visible to the customer, will be the final prices per person and stay (VAT included) that the user must pay to Viajes Para Ti, SLU However, the local authorities of certain Autonomous Communities and countries can tax additional tourism taxes that must be paid at the place where the trip is made.
The deals exposed on the website will indicate all the concepts included in the reservation, therefore, any other service that is not detailed in the offer will be understood as not included and will not be part of the contract. Unless the offers expressly indicates otherwise, any 'extra' or additional service offered by different providers or service providers, will not be included in the contract and, if applicable, will be at the exclusive expense of the customer and will be paid directly by the traveller to the provider.
Likewise, we remind the customer that the offers, unless they expressly indicate otherwise, do not include the processing and obtaining of visas or legal documents necessary to travel nor any possible vaccinations or vaccination certificates that may be necessary for the trip.
ESQUIADES.COM may decline any type of contractual liability in case of typographical or numerical errors in its offers that involve a manifest and obvious error that could not go unnoticed by the average user. This disclaimer of liability will only operate on those errors in respect of which ESQUIADES.COM would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the customer in a fast manner and reintegrating it, in its case, the amounts that would have been satisfied By himself.
For cases where the user books a package tour the prices may only be revised, subject to the provisions of the preceding paragraph, in cases where a change occurs in the price of transport, including the cost of fuel and as rates and fees for certain services. For these price changes take effect for the consumer and user, it must be clearly informed by Esquiades.com with a minimum of 20 days prior to the trip departure.
11. Right of assignment of reservation
The traveller may assign the combined travel contract to a person who meets all the conditions applicable to the contract. The person assigning the contract and the transferee will be jointly and severally liable for the amount pending payment as well as any commission, surcharge or other additional costs arising from the assignment.
This transfer must be notified to ESQUIADES.COM in writing at least 7 days before the start date of the trip through the contact section enabled in each web page.
12. Customer responsibilities
Without prejudice to the other responsibilities established in these general contracting conditions, the customer is reminded that, in order to guarantee the correct development of the contracted trip, the following must be taken into account:
a) Communicate any type of incident or breach of contract
With the aim of resolving any incident that occurred during the course of the contracted trip, ESQUIADES.COM reminds the consumer or user that the complaints, incidents or claims that are made must be recorded at the place of destination (on site) where it is developed. the provision of service in order that these can be resolved in the shortest period of time possible.
b) Have the necessary and correct documentation for the development of the trip
All travelers who are members of the contracted reserve (including children and minors) must carry with them, and maintain in good standing and vigor, their corresponding personal and family documents that are necessary for entry and stay in the State or States in which that your trip is developed. The possible costs that may arise from obtaining visas, permits, certificates or similar will always be borne by the customer.
We remind the customer that in the event that a specific visa is rejected by a competent authority, or if a country is not allowed to enter due to the lack of presentation of the necessary legal documentation, ESQUIADES.COM will not assume any type of responsibility, because we remember that it is the customer who must make sure of the necessary legal requirements (visas, permits or certificates, among others) for the entry and stay in a certain State. Failure to comply with these recommendations and obligations will determine that the customer is solely responsible for the costs, expenses and damages that may be caused, including the fact of not being able to enjoy the contracted trip.
The customer is informed that the obtaining of passports, visas and permits may be delayed in time, as well as the need for certain actions or the provision of documentation. The traveler can check the passport and / or visa requirements, including the approximate time for obtaining visas, as well as the specific recommendations indicated for their travel destination, by going to the Ministry of Foreign Affairs link provided here .
13. Our liability
a) Conditions of Carriage
Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim.
We shall have no liability where the cause of the failure to provide your holiday is not due to any fault on our part because:
i) it is attributable to you.
ii) it is attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled, or related to any consequential loss not directly connected to the contract with us.
iii) it is due to unusual or unforeseeable circumstances beyond our control.The defects are due to an event that ESQUIADES.COM or, where appropriate, the organizer of the trip, despite having put all the necessary diligence, could not foresee or overcome.
b) Limitation of liability
Esquiades.com will not be responsible for any type of compensation for the loss of any independent service that has not been included in the travel contract (for example, Esquiades.com will not be responsible if you have booked extra nights directly with the hotel and wish to make a claim for those nights) even when the holiday must be canceled due to unforeseen circumstances or insufficient number of people to make the holiday, as long as the customer has been informed about this situation in advance.
In case of damages, you will be asked to provide documentation to prove they have not been caused by you.
Our liability shall be limited to a maximum of three times the cost of your travel arrangements.
14. Health matters
You can check the information and / or recommendations on the sanitary conditions and need of vaccination of the countries of destination on the following link .
15. Package Travel Regulations
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. This means that you will benefit from all EU rights applying to packages.
If you wish to know more about these rights, you can check the standardized information we provide below.
We inform you that Esquiades.com and the service providers we work with will be fully responsible for the proper performance of the package as a whole.
In addition, as required by legislation, the company VIAJES PARA TI, SLU has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Your rights are:
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. VIAJES PARA TI, SLU has taken out insolvency protection with BANCO POPULAR ESPAÑOL, SA (C / Velázquez, 34 Esq Goya 35 - 28001 Madrid, email@example.com). If services are denied due to the insolvency by VIAJES PARA TI, SLU, travellers may contact this entity or, where applicable, the competent authority (Direcció General de Turisme de Catalunya)
You can find the current legislation on the subject (Royal Legislative Decree 1/2007, of November 16), in the following link.
16. Credentials and Detecting a possible Fraud
In order to guarantee the correct booking process, Esquiades.com reserves the right to request customers to send a copy of ID or other documentation to prove his/her identity. If the booking holder or other travellers of the booking fail to send this information, Esquiades.com can proceed to cancel the booking and refund the total amount paid.
If Esquiades.com detects a possible case of fraud, there will be an investigation and we reserve the right to proceed to the booking cancellation. We shall provide the customer with a full refund.
Once the booking is cancelled, one of our agents will contact the customer via e-mail or by phone to the contact details that appear on the booking. If the contact details have been breached by the booking holder, the company will not be held responsible.
17. Use of the website and content
This website is intended only for the personal use of consumers. Modification, reproduction, duplicate, copy, distribution, sale, resale and any other form of exploitation with commercial or non-commercial purposes is strictly forbidden. The customer agrees not to use this website for any illegal or prohibited intention.
By browsing our website you are committing to use the website for the sole purpose of booking a holiday for yourself as it is forbidden to resell the services you have booked on our website.
18. Intellectual property
All content, trademarks, logos, drawings, designs, etc., that appear on the site Esquiades.com are protected by intellectual and industrial property are expressly reserved to Viajes Para Ti, S.L.U., or, case, to the natural or legal persons listed as authors or holders of any such rights. The violation of these rights will be prosecuted in accordance with current legislation.
Any use of content on this site is strictly prohibited, including the reproduction, modification, distribution, transmission, publication, exhibition or representation total or partial for purposes other than the legitimate information or contractual users of services offered .
Moreover, it is strictly forbidden any kind of use of the images contained in the website Esquiades.com without the express consent of Esquiades.com or its suppliers.
19. Photos and Videos
Our team in Esquiades.com works hard to make sure that the photos and videos displayed on our website portrait the reality. We want to make sure we offer you as many images as possible to help you make a choice and also to show you exactly what you are booking.
20. About the accommodation and Board Basis
20.1. Quality of accommodation
On Esquiades.com we post a description of the accommodations where you will find information regarding services, facilities and star rating. Please note that the quality rating may vary in different countries. posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards.
We strongly recommend you to read the hotel description as well as customer reviews before confirming your booking. Bare in mind that all rooms/apartments and studio apartments are standard, unless specified otherwise. If you wish to upgrade, please check with our customer service.
20.2. Board Basis
a) All inclusive: This board basis includes breakfast, lunch and dinner as well snacks, soft drinks and possibly extra activities (that should appear specified in the offer and / or in the description of each service provided by the Tour Operator). As for alcohol and spirits, please note that you will find local brands.
b) Full board: This board basis includes breakfast, lunch and dinner. Drinks are not included in the meal (unless specified).
c) Half board: This board basis includes breakfast and dinner. Drinks are not included in the meals (unless specified).
d) Bed and breakfast: This board basis includes breakfast.
In the event that, due to unforeseeable circumstances or new restrictions, the hotel you have booked cannot provide all the services stated on our website or on your confirmation, ESQUIADES.COM will proceed to a partial refund, taking into account the rates of the services you were not able to enjoy.
If your booking includes meals and for some reason you miss one or more of them, the accommodation will not authorise a refund.
20.4. Room descriptions
You will now how many people can sleep in a room/apartment/studio by checking the description on Esquiades.com. During the booking process we refer to the rooms/apartments/studios as single, double, triple, quadruple, etc. This means that the room in question sleeps one, two, three, four people and so on. If you wish to add extra beds to the room, please contact our customer service and they will check with the accommodation.
It is the accommodation that decides what is the layout of the room, apartment or studio apartment. Therefore, we cannot confirm in advance what number and types of beds they have. You may find singles beds, double beds, bunk beds, sofa-beds or similar.
21. Coach Transfer
Bookings that include transportation must have 25 or more passengers. If there are not enough passengers 48 hours prior to the booking date, Esquiades.com reserves the right to cancel the booking and must proceed a full refund. You will be informed about the cancellation via e-mail. If the customer hasn't provided the contact details correctly, Esquiades.com will not be held responsible.
22. Commercial guarantees and insurance
Esquiades.com. He is especially sensitive to possible problems that the customer may have in relation to the use and enjoyment of a contracted reservation. For this reason, Esquiades.com. allows its customers to obtain an additional commercial guarantee in the booking process and for a reduced price, which will allow them to cancel their trip for free provided that the requirements established in the cancellation conditions set out in this supplement are met. This additional commercial guarantee can be acquired by customers during their reservation process and will be applicable to all those cases that are specified in the conditions of the guarantee of free cancellation under conditions. We remind the customer that it is very important to read the conditions established in the commercial guarantee offered so that he can know exactly the cases that are covered by said guarantee.
Likewise, Esquiades.com offers its customers the possibility of subscribing, in an optional and optional way, ski insurance that allows the customer to cover any expenses incurred as a result of medical assistance due to illness, accident or repatriation.
Esquiades.com recommends to its customers the subscription of the ski insurance referred to as well as the careful reading of the coverages stated in the policy.
We remind our customers that contracting the guarantee of free cancellation and / or ski insurance, only involves the coverage of the risks specified in the policy, that is why we recommend reading the policy in question that will be exposed during the process of contracting the trip.
However, if the customer so wishes, he can take out travel cancellation insurance that covers the costs of cancellation of the trip caused by the consumer and repatriation expenses in case of accident or illness. The aforementioned insurance may be subscribed with the Arag insurance company at the request of the customer through the form provided for that purpose on the website www.esquiades.com .
The amount paid for the purchase of an insurance or commercial guarantee will not be considered as reimbursable.
For the processing of any incident related to the guarantee of free cancellation and / or ski insurance, the customer must contact the Customer Service Department of Esquiades.com through the contact section enabled for this purpose, in order to be able to correctly manage the coverage of the contracted services.
23. If you have a complaint
You must inform our customer service without undue delay via Manage My Booking on our website.
On the other hand, in accordance with the provisions of Directive 2013/11 / EU of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer litigation, we inform you that on the following link you can check the information on alternative dispute resolution systems.
Also, in accordance with the provisions of current legislation, we inform you that the period of limitation for filing claims arising from a 'package holiday' is two years.
A cookie is a small file where information is stored in your browser or device. This information is saved for your future visits on Esquiades.com as user activity is not recorded during the navigation time (date of last visit, browsing preferences, etc). This information is used to help you to navigate faster.
25. Liability for service failure or malfunction of the website
Viajes Para Ti, S.L.U. is not liable under any circumstances for damages of any kind which may be caused: any errors or omissions in the content, lack of availability of web page or transmission of virus or malware, despite having taken all precautions at preventing any problems.
26. Liability for external links
If the website contain links or hyperlinks to other websites, Viajes Para Ti, S.L.U. has no control of other sites and content. Viajes Para Ti, S.L.U. isn't responsible for the contents of links, nor guarantee its technical availability, quality, reliability or accuracy.
The external links don't necessarily imply any association, alliance or partnership with the connected entities.
The courts and tribunals of the national office for consumer claims will be informed of the possible controversies that may arise from the interpretation and / or fulfillment of this contract when the latter effectively has the status of 'consumer'.
If any clause included in these terms and conditions is declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Consequently, the contract will remain in force excluding the clauses affected by the nullity or ineffectiveness.
28. Your feedback
On Esquiades.com we want to offer great quality and service and make things easy for our you via a Manage My Booking on our website where you can send us your feedback to improve our services.