Esquiades.com is an Internet based travel agency registered by Viajes Para Ti, S.L.U., with TIN B55666952(CIF), registered in Tarragona, volume 2903, book 0, document 37, section 8, page T 48873, inscription 1. The company is located in Avda de Bellisens number 42, Office 128, 43204 - Reus (Tarragona), tel. +34 902 09 16 09 (ESP) / +44 (0)2 036 959 406 (UK) and fax: 0034 977 270 159.
VIAJES PARA TI S.L.U.,which is a Sole Proprietor Limited Company, has all the permits and licences to act as a travel agency. The company is registered in the Catalonian Registry of Tourism with licence number GC 169 MD. This licence is to guarantee that our agency is legally liable to its customers and therefore is responsible both financially and legaly to cope with the responsabilities caused by any of our trips.
The use by the user of the services contained in ESQUIADES.COM implies the express acceptance of each and every one of the following general conditions of contract as well as the acceptance of each and every one of the own policies and conditions of the different service providers that provide contracted services.
1. Definitions and scope
The terms of the contract should be understood according to the following definitions:
Esquiades.com is authorized to modify these General Conditions at any time and without prior notice, however, these changes will not affect the reservations that Esquiades.com has accepted prior to the modification. For this reason, the customer is recommended to read, save and print a copy of these General Conditions when making their reservation.
2. Legal capacity to book
You represent that you are of legal age (over 18 years) and that you have the necessary legal capacity to contract the services offered by Esquiades.com, stating that you accept and understand all the conditions stated here for the use of the website and services offered.
In the case of booking for anyone underage, the parent's or guardian's authorization is required to proceed booking.Esquiades.com is not responsible for the accuracy of the data filled by the user, and therefore, can not verify their age.
3. Knowledge and express acceptance of the conditions
The hiring of a trip offered by ESQUIADES.COM implies the knowledge and express acceptance of the present General Conditions. Likewise, the hiring of a specific tourist service offered by the combined travel providers listed on ESQUIADES.COM implies the explicit acceptance of the particular conditions and hiring policies of the provider in question.
The hiring of a lodging, transport or rental of a vehicle, whatever the class and service contracted, implies the express acceptance of the policies and particular conditions that each service provider establishes. In particular, the customer agrees to be subject to the rules and internal protocols established by each service provider, especially in all matters related to rules of conduct, right of admission, hygiene, security and good coexistence between guests and / or users.
All the combined trips that the customer can find on ESQUIADES.COM have been organized by the company VIAJES PARA TI, SLU or by different wholesale agencies (called "Tour operators"), ESQUIADES.COM does not directly provide the services reserved through the Web page.
In case of conflict, disagreement or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter will prevail.
4. Reservation Formalisation
When the user makes his reservation through ESQUIADES.COM website, the reservation will be in pending status and will not be confirmed until the deposit or the full payment is made through the corresponding system 4B in a maximum period of 24 business hours, in case of not doing so within the aforementioned period, ESQUIADES.COM reserves the right to cancel the customer's reservation.
For the convenience of the customer and ESQUIADES.COM the payment will be of the total reservation, but in the case that the customer does not want or cannot make the entire payment, you can advance a 20% of the total reservation in the first 24 business hours after making the reservation and 2 weeks before the start of the trip will pay the rest of the amount. If the trips include flights, transports or non-refundable offers, this deposit payment will not be able to be made, therefore, the entire amount will have to be paid during the 24 working hours.
When the payment of the reservation is made by credit / debit card, the financial entity that acts as an intermediary in the transaction generates a code associated with the operation and the card with which the payment was made. This allows the company, if the customer gives his express consent, to make the payment of that or those amounts related to the reservation associated with the sole purpose of granting greater convenience to the payments that the customer must make by virtue of modifications, partial payments or other payments.
Without prejudice to the provisions of the previous paragraph, ESQUIADES.COM reserves the right to modify the payment terms in case of publishing or promoting offers and / or special campaigns. In this case, the payment terms will be exposed in detail in the information content of each offer or campaign.
In order to formalise the reservation and that the customer can enjoy the contracted services, the full payment of the services will be necessary two weeks before the start of the trip (in case of partial payment). If part of the price is pending payment two weeks before the start of the trip (in case of partial payment), ESQUIADES.COM reserves the right to cancel the customer's reservation without refund of the amounts paid by the customer.
The fact of requesting a travel reservation implies the subsequent acceptance of the charge of the amount of the trip in the means of payment selected by the customer.
In case the customer decides to pay his reservation by bank transfer ESQUIADES.COM reserves the right to suspend the processing and confirmation of the reservation until the payment can be verified, by checking the bank account owned oby ESQUIADES.COM.
4.2. Booking Confirmation
Esquiades.com sends the booking confirmation to the customer via e-mail. This e-mail displays the main contents of the reservation such as the services and products, prices and the dates booked.
4.3. Document that formalises the contract
Once the reservation payment is made, ESQUIADES.COM will send a confirmation voucher to the customer via email. This voucher is a receipt and must be presented at the entrance of the accommodation or service contracted as a receipt for the payment made in order to make use of the contracted services. In case the customer does not receive his service confirmation voucher, the customer is advised to contact us through the contact form enabled for this purpose or call the customer service number.
The payment of the services contracted to ESQUIADES.COM ends with the receipt of the service confirmation voucher. However, some accommodations may ask the customer for the number of their credit card that will operate as a guarantee of a possible payment for services consumed at the accommodation or for possible damages caused.
When the customer finishes the trip, may request the submission of the invoice accrediting the services provided by Viajes Para Ti, SLU for organisational reasons, to request the invoice it will be essential that the customer wait to return from the contracted trip and request your invoice through the contact section enabled on the www.esquiades.com website.
The customer expressly accepts that the invoice accrediting the provision of services is sent to him by email to the address that he states in the contact section. Notwithstanding the foregoing, the customer will have the right to revoke this consent and receive the invoice in paper format, provided that it is indicated through the contact section enabled on the website www.esquiades.com .
4.4. Document file
Viajes Para TI, S.L.U. informs you that the contract between the parts will be filed in the business' storage systems and it will not be accessible by the user unlesshe/ she requests to via the contact page on our website Esquiades.com.
4.5. Communications with the customer
The customer expressly accepts that the communications made by Viajes Para Ti, SLU are made through the email indicated by the customer.
In case of detecting any incident related to the reservation of a customer, Esquiades.com will contact the customer by means of the email indicated by the latter.
In case of not being able to contact the customer through the aforementioned channel, Esquiades.com will try to contact the customer by telephone. However, if the telephone route is unsuccessful, the customer expressly accepts to be notified of any eventuality by sending, by Esquiades.com , the email in which such circumstance is reported.
The user, to be able to contract the different trips offered by Esquiades.com on its official website, declares that all the information provided at the time of making the reservation is true, complete and accurate. The customer who formalises a reservation expressly authorises Esquiades.com to proceed to include in an automated file of private ownership the personal data that appears in the fields of the form for the adequate provision of their services. The user is responsible for providing correctly their data that must match those that appear on the user's ID or passport. Esquiades.com is not responsible for any problems that may occur from the omission or falsification of personal data.
The customer will be responsible for providing information regarding the reservation in a truthful manner, taking into account that all the data included in the reservation must remain valid at the time of the start of the trip or start of the provision of the contracted service. In any case, the customer must take special care in determining the age of the underage people who are included in the reservation, as it must be considered at the start date of the trip and not at the time of formalising the reservation.
When the customer travells, he is obliged to travel with corresponding legal documents that prove their identity and for all those people included in the reservation. The different service providers (accommodation, means of transport, ski resorts, leisure activities or similar) usually request identity documents to all the members of the reservation. Esquiades.com is not responsible in any case for the lack of presentation of the required documentation and the consequences that this may entail.
Esquiades.com informs its customers that, if it is necessary to cross borders between countries, all the members of the reservation must have the identity documents, having to make sure they carry certain legal documents (Passport, Family Book or similar).
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data and by repealing Directive 95/46 / EC as well as Organic Law 15/1999 of December 13, Protection of Personal Data, we inform you that your data will be included in an automated file that is It is protected with the necessary technical measures to avoid its alteration or loss. It is indicated that the person responsible for the treatment is the company Viajes Para TI, SLU, located at Avda. De Bellissens 42 TecnoParc Building. Dispatch 129, 43204 Reus (Tarragona) and that the customer can exercise their rights of access, rectification, opposition (deletion), limitation and / or modification as well as portability by sending an email to: firstname.lastname@example.org or or by postal mail addressed to the aforementioned registered office.
6. Communication and transfer of data to third parties
In order to ensure proper development of the products and/or services, please note that Esquiades.com share your personal data with the service provider thatyou have booked (hotels, tour operators, resorts, etc.). You agree to the transfer data and expressly authorize Viajes Para Ti, S.L.U. - Esquiades.com will need your personal details with the objective to help you make your reservation.
In the case that the person who has made the booking and who isn't benefitting from the contracted services and is making the reservation for someone else only agrees to do so with the consentment of the other person.
7. Cancellation and Amendment Policy
Esquiades.com offers a cancellation and amendment policy that is clear and understandable so the customer is informed about the procedure of both cancellation and/or amendment of the booking.
The customer must know that if he/ she makes any cancellation, their booking is subject to the accommodation's booking policy.
The commercial operation of Esquiades.com involves some administrative , personnel and information management costs and are necessary to process reservations for our customers. These costs are only to be paid if the customer decides to amend or cancel his/ her reservation.
7.1. Booking fee applicable to reservations
As noted above, a Esquiades.com incurs expanse management taht gthe customer must pay if there's any modification or cancellation to his/ her reservation. The amount of the costs mentioned are summarized below:
a) Reservations of up to 600 euros: They have a fee of 30 euros.
b) Reservations for more than 600 euros: They have a fee of 5% of the total booking amount.
7.2. Modifications to the reservation
Any modification of a reservation formalized by the customer will entail fixed costs of 10 euros and is subject to the availability of the accommodation or provider to host the guest on other dates to those selected at first.
The reservation modifications can generate modification costs that the service provider (hotels, tour operators, etc.) establish in accordance with the possible variations of rates and costs applicable to a specific period, these expenses will be determined in the previous moment to the cancellation according to the type of modification that the customer wishes to make. This being so, the customer will be able to know, before proceeding with the modification of his reservation, the existence and amount of the modification expenses that will be charged by the service provider.
To know exactly the aforementioned modification costs, the user should contact the Customer Service Department of ESQUIADES.COM through the contact section of the website www.esquiades.com , where said requests are handled during customer service hours our website.
In the event that the trip organizer is obliged to modify significantly any essential element of the contract, such modification shall be immediately notified to the consumer. The consumer and user will have the power to terminate the contract without any penalty or accept the variations proposed by the organizer. In the event of an essential modification of a package trip, the provisions of clause 9.b) of these general contracting conditions will be followed.
The customer is obliged to pay the management and / or modification costs mentioned in previous paragraphs if they exist. Failure to comply with this obligation entitles ESQUIADES.COM to cancel the reservation without refund of the amounts paid by the customer.
The reservations concluded with special and / or non-refundable rates can not be modified by the customer unless this is expressed in the published offer. Modifications that the customer intends to make may involve modification costs of up to 100% of the amount paid.
In the event that the customer makes a reservation for a package trip, ESQUIADES.COM reserves the right to revise the prices (both upwards and downwards) in accordance with the provisions of current legislation, provided that such circumstance is communicated to the customer at least 20 days in advance. The price revision may only be applied to incorporate possible changes in prices related to transport, including the cost of fuel, taxes and fees related to certain services and the exchange rates applied to organized travel.
7.3. Cancellation of booking
In accordance with the provisions of Royal Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws and Decree 168/1994 of 30 approved May, of regulation of travel agents in Catalonia, as amended by Decree No. 158/2012, of 20 November, at all times the consumer may cancel the services requested or contracted and is entitled to the refund of the amounts that has been paid, but it shall indemnify Viajes Para Ti, S.L.U., in the amounts specified below:
7.3.1. Combined trips
For combined trips, in accordance with the provisions of article 151 of Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, the prior combination of at least two of the following elements shall be understood:
a) The transport of passengers.
b) The accommodation, when it is not an integral part of the transport.
c) The rental of cars and other motor vehicles.
d) Any other tourist service that is not part of those listed in sections 'a'; 'B' or 'c'.
However, it will not be considered a combined trip when only one of the elements mentioned in sections 'a' is combined; 'B' or 'c' with an element of those mentioned in section 'd' and the latter does not represent a proportion equal to or greater than twenty-five percent of the value of the combination of the trip and are not announced or constituted, for any other reason reason, an essential feature of the combination.
For the cancellation of a package trip, the customer will pay the management expenses (specified in clause 7.1 of these Conditions), the cancellation expenses if any, and a penalty consisting of 5 percent of the total amount of the trip if the cancellation occurs more than ten and less than fifteen days before the date of the beginning of the trip; 15 percent between days three and ten; and 25 percent within forty-eight hours before departure. Failure to appear at the exit, the user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed by the parties.
In the event that the package is subject to special economic conditions such as aircraft charter, special rates (non-refundable rates, charter flights, contracting of travel circuits, excursions, among others), special cancellation fees they will be established in accordance with the conditions established by each service provider.
Cancellations of combined travel reservations can generate cancellation costs that the service provider establishes (hotels, tour operators, etc.). The customer will be able to know, before proceeding to the cancellation of his reservation, the existence and amount of the cancellation expenses that will be charged by the service provider. To know exactly the aforementioned cancellation costs, the customer should contact the Customer Service Department of ESQUIADES.COM through the contact section of the www.esquiades.com website.
The cancellation must be made through the use of the contact section enabled for this purpose on the website www.esquiades.com . To expedite the procedures, it is recommended to call the customer service number to communicate it.
7.3.2. Sale of only accommodation and / or services not considered 'combined trip'
When the services contracted do not have the consideration of 'combined trip' the customer can withdraw from the contract and cancel his reservation by using the contact section enabled on the website of Esquiades.com, having to face the costs of returning the service They are specified below:
a) The management expenses specified in clause 7.1 of these General Contract Conditions.
b) Cancellation expenses that the service provider charges in relation to the cancellation of the reservation. The customer will be able to know, always before proceeding to the cancellation of his reservation, the exact amount that the service provider charges as cancellation of the reservation.
To know the cancellation conditions of each reservation, the customer must contact the Esquiades.com Customer Service Department through the contact section enabled for this purpose on the Esquiades.com website.
7.4. Provisions applicable to the modification and cancellation of reservations.
The modification or cancellation of a reservation must be made through the use of the contact section enabled for this purpose on the website www.esquiades.com/en. To expedite the procedures, it is recommended to call the customer service number +44 (0)2 036 959 406 to communicate it.
To proceed with the definitive cancellation of a reservation, it is essential that the customer confirm in writing his wish to cancel the reservation, and accept the cancellation conditions. In the event that the written confirmation does not occur, the reservation will remain in the terms in which it was concluded in the first instance.
7.5. No presentation of the customer at the departure of the trip or in the accommodation
In case the customer does not show up at the accommodation on the contracted entry date, or does not show up at the departure of the trip, 100% of the reservation amount will be charged.
In case the customer foresees a delay in his arrival at the accommodation, he must notify VIAJES PARA TI SLU so that the pertinent steps can be taken in relation to the maintenance of his reservation.
7.6. Early departure of the accommodation or early departure of the trip
In case the customer decides to leave the hired accommodation before the conclusion of his reservation, or to end the contracted trip before its conclusion, we inform him that this entails a cost of 100% of the amount of the reservation.
8. Repayment of amounts
If applicable a refund will be made to you once you've made the withdrawals referred to in the preceding clause Esquiades.com pay the amount due. The customer should be aware that reimbursement amounts may take a few days, a period which doesn't exceed 14 days.
If the customer has paid for his/ her booking by credit card, the amount will be refunded to the card associated with that account payment is formalized. On the contrary, if the customer makes the payment of his/ her reservation by bank transfer Esquiades.com will require the same e-mail address from which the reservation was formalized for the customer to set the appropriate account number to which the refund will be sent.
9. Modification or cancellation by ESQUIADES.COM
a) For accommodation services and others not considered 'combined trip'
In case of impossibility to provide the service, for example, by overbooking the accommodation or closing it, among others, ESQUIADES.COM reserves the right to offer the customer an accommodation of the same or higher range that he had hired. If the consumer and user does not accept this change, the contract will be terminated and ESQUIADES.COM will refund the amounts that the customer would have paid.
b) For package holidays
b.1) Before the departure of the trip
In the event that, before the departure of the trip, there is a need to significantly modify any element of those considered essential for the development of the contract, ESQUIADES.COM will inform the customer and try to offer a similar travel alternative or higher range than the one I had initially hired. In the case described, the customer will have the option to accept the proposed modifications or to terminate the contract without penalty of any kind.
Also, in case of overbooking of accommodation, transportation or similar; or any circumstance that precludes the provision of the contracted service, ESQUIADES.COM reserves the right to offer the customer a trip of equal or superior range to the one he had hired. In case the consumer and user does not accept the change proposed by ESQUIADES.COM or the travel agency can not offer the customer any travel alternative, ESQUIADES.COM is committed to the return of 100% of the amount paid by the customer establishing itself , in addition, a compensation in favor of the customer corresponding to 5% of the total price of the trip if the user is informed in advance between two months and fifteen days immediately prior to the planned date of completion of the trip; 10% if the communication occurs between fifteen and three days before the departure of the trip and 25% in the event that the user is informed 48 hours before leaving the trip.
However, ESQUIADES.COM will be exempted from the payment of the aforementioned indemnities when the cancellation of the trip is due to force majeure, unforeseeable circumstances, or because the minimum number of people registered for the departure of a certain trip has not been reached. when the established legal requirements are met.
Clients are informed that there may occasionally be changes in the schedules of the means of transport chosen for the movement of passengers. These changes will be informed as soon as possible to the customers, who should pay special attention to the possible modifications made. In any case, the aforementioned schedule changes will not be considered a sufficient reason for the customer to abandon the trip.
Failure to fully pay for the services requested in the period and manner established in section 4.1 of these General Conditions ESQUIADES.COM is entitled to proceed with the automatic cancellation of the reservation.
b.2) Once the trip has started
In the event that, after the departure of the trip, the organizer or ESQUIADES.COM prove that they can not provide a significant part of the contracted services, the travel agency or the organizer will adopt the necessary measures for the continuation of the contracted trip, without any price supplement for the customer. Likewise, any differences in price that may appear between the services contracted and those actually provided will be paid to the customer, if any. If the customer continues the trip with the solutions proposed by the agency or organizer, it will be considered that tacitly accepts the proposals made.
In accordance with current legislation, the customer can only reject the alternative formulas proposed by the agency or the organizer if these are not comparable with the agreed in the package travel contract or if the reduction of the price granted is inadequate.
10. Prices and Taxes
If nothing is said to the contrary, the prices shown and that are visible to the customer, will be the final prices per person and stay (VAT included) that the user must pay to Viajes Para Ti, SLU However, the local authorities of certain Autonomous Communities and countries can tax additional tourism taxes that must be paid at the place where the trip is made.
The deals exposed on the website will indicate all the concepts included in the reservation, therefore, any other service that is not detailed in the offer will be understood as not included and will not be part of the contract. Unless the offers expressly indicates otherwise, any 'extra' or additional service offered by different providers or service providers, will not be included in the contract and, if applicable, will be at the exclusive expense of the customer and will be paid directly by the traveller to the provider.
Likewise, we remind the customer that the offers, unless they expressly indicate otherwise, do not include the processing and obtaining of visas or legal documents necessary to travel nor any possible vaccinations or vaccination certificates that may be necessary for the trip.
ESQUIADES.COM may decline any type of contractual liability in case of typographical or numerical errors in its offers that involve a manifest and obvious error that could not go unnoticed by the average user. This disclaimer of liability will only operate on those errors in respect of which ESQUIADES.COM would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the customer in a fast manner and reintegrating it, in its case, the amounts that would have been satisfied By himself.
For cases where the user books a package tour the prices may only be revised, subject to the provisions of the preceding paragraph, in cases where a change occurs in the price of transport, including the cost of fuel and as rates and fees for certain services. For these price changes take effect for the consumer and user, it must be clearly informed by Esquiades.com with a minimum of 20 days prior to the trip departure.
11. Right of assignment of reservation
The traveller may assign the combined travel contract to a person who meets all the conditions applicable to the contract. The person assigning the contract and the transferee will be jointly and severally liable for the amount pending payment as well as any commission, surcharge or other additional costs arising from the assignment.
This transfer must be notified to ESQUIADES.COM in writing at least 7 days before the start date of the trip through the contact section enabled in each web page.
12. Customer responsibilities
Without prejudice to the other responsibilities established in these general contracting conditions, the customer is reminded that, in order to guarantee the correct development of the contracted trip, the following must be taken into account:
a) Communicate any type of incident or breach of contract
With the aim of resolving any incident that occurred during the course of the contracted trip, ESQUIADES.COM reminds the consumer or user that the complaints, incidents or claims that are made must be recorded at the place of destination (on site) where it is developed. the provision of service in order that these can be resolved in the shortest period of time possible.
b) Have the necessary and correct documentation for the development of the trip
All travelers who are members of the contracted reserve (including children and minors) must carry with them, and maintain in good standing and vigor, their corresponding personal and family documents that are necessary for entry and stay in the State or States in which that your trip is developed. The possible costs that may arise from obtaining visas, permits, certificates or similar will always be borne by the customer.
We remind the customer that in the event that a specific visa is rejected by a competent authority, or if a country is not allowed to enter due to the lack of presentation of the necessary legal documentation, ESQUIADES.COM will not assume any type of responsibility, because we remember that it is the customer who must make sure of the necessary legal requirements (visas, permits or certificates, among others) for the entry and stay in a certain State. Failure to comply with these recommendations and obligations will determine that the customer is solely responsible for the costs, expenses and damages that may be caused, including the fact of not being able to enjoy the contracted trip.
The customer is informed that the obtaining of passports, visas and permits may be delayed in time, as well as the need for certain actions or the provision of documentation. The traveler can check the passport and / or visa requirements, including the approximate time for obtaining visas, as well as the specific recommendations indicated for their travel destination, by going to the Ministry of Foreign Affairs link provided here .
13. ESQUIADES.COM Responsibility and the service providers
a) ESQUIADES.COM Responsibility for poor execution of the contract
When the service contracted with ESQUIADES.COM is considered to be a 'combined trip', ESQUIADES.COM will respond to the user according to the obligations that correspond to it for its scope of management of the combined trip. However, the responsibility towards the customer will be solidary of all businessmen who concur in the contract whatever their class and the relationships that exist between them in accordance with the provisions of current legislation.
However, the responsibility mentioned in the previous paragraph will not apply when:
i) The defects observed in the execution of the contract are attributable to the user.
ii) The defects are attributable to a third party unrelated to the provision of the services provided in the contract.
iii) The defects are due to circumstances of force majeure.
iv) The defects are due to an event that ESQUIADES.COM or, where appropriate, the organizer of the trip, despite having put all the necessary diligence, could not foresee or overcome.
b) Limitation of liability
ESQUIADES.COM will not be responsible for any type of compensation for the loss of any independent service that has not been included in the travel contract (for example, ESQUIADES.COM will not be responsible for losses of hotel reservations in days before or after the contracted trip, maintenance, transportation used at destination, transportation and / or connections between the place of origin of the customer and the place of departure or return of the trip, or loss of connections between flights or other transport) even when the trip must be canceled due to reasons of force majeure or insufficient number of people to make the trip, as long as this situation has been communicated to the customer.
Regarding the damages, these must always be accredited by the customer through as many supporting documents as necessary.
The compensation for damages that may result from a possible deficient performance of the contract will be limited to the provisions of the international conventions regulating the matter and, in any case, will have a maximum limitation corresponding to three times the amount of the contracted trip.
14. Information on health aspects
We inform the customer that he can obtain information and / or recommendations on the sanitary conditions and need of vaccination of the countries of destination in the following link .
15. Guarantee against the insolvency and other rights of the customers of a combined trip.
The hiring of a combined trip, in the sense of the exposed in the present general conditions, grants to the travelers all the rights that apply in the frame of the European Union to the combined trips.
You can obtain more information about your main rights in relation to the hiring of a combined trip by viewing the Standardized Information Form for Combined Travel Contracts.
We inform you that both the different combined travel organizers and ESQUIADES.COM will be fully responsible for the correct execution of the combined trip as a whole.
In addition, as required by legislation, the company VIAJES PARA TI, SLU is covered by a guarantee to reimburse the customer for the payments made and, if the transport is included in the trip, to ensure its repatriation in the event of insolvency.
Main traveler's rights under the provisions of Royal Legislative Decree 1/2007:
- Travelers will receive all the essential information about the package trip before concluding the contract.
- There will always be at least one entrepreneur responsible for the proper execution of all travel services included in the contract.
- Travelers will be provided with an emergency telephone number or contact point data where they can contact the organizer or the travel agency.
- Travelers may transfer the package to another person, with reasonable notice and, if applicable, subject to payment of additional costs.
- The price of the package can only be increased if there are specific expenses (for example, fuel prices) and is expressly stipulated in the contract, and in no case in the last twenty days prior to the start of the package. If the price increase exceeds eight percent of the price of the package, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler will be entitled to a price reduction if the corresponding expenses decrease.
- Travelers can terminate the contract without paying any penalty and obtain a full refund of all payments made if any of the essential elements of the package are changed significantly other than the price. If the entrepreneur responsible for the combined trip cancels it before its start, travelers will be entitled to reimbursement of the payments made and, where appropriate, to compensation.
- In exceptional circumstances, for example, in the event of serious security problems that may affect the package in the destination, travelers may terminate the contract before the start of the package without paying any penalty.
- In addition, travelers may terminate the contract at any time before the start of the combined trip by paying a penalty for termination, which is appropriate and justifiable.
- If, after the start of the combined trip, no significant elements of this can be borrowed, the traveler should be offered suitable alternative formulas, at no additional cost. Travelers can terminate the contract without paying any penalty in case of non-execution of the services when this substantially affects the execution of the combined trip and the organizer or, where appropriate, the travel agency fails to solve the problem.
- Travelers will also be entitled to a price reduction and / or compensation for damages in case of non-execution or incorrect execution of travel services.
- The organizer and the retailer must provide assistance to the traveler in case he is in difficulties.
- If the organizer or the retailer incurs insolvency, the payments will be reimbursed. In the event that the organizer or, where appropriate, the retailer insolvency after the start of the combined trip and this includes transportation, the repatriation of travelers will be guaranteed. VIAJES PARA TI, SLU has subscribed a guarantee of protection against insolvency with BANCO POPULAR ESPAÑOL, SA (C / Velázquez, 34 Esq Goya 35 - 28001 Madrid, email@example.com). If services are denied due to the insolvency of VIAJES PARA TI, SLU, travelers may contact this entity or, where appropriate, the competent authority (Direcció General de Turisme de Catalunya)
You can find the current legislation on the subject (Royal Legislative Decree 1/2007, of November 16), in the following link.
16. Credentials and Detecting a possible Fraud
In order to guarantee the correct booking process, Esquiades.com reserves the right to request customers to send a copy of ID or other documentation to prove his/her identity. If the booking holder or other travellers of the booking fail to send this information, Esquiades.com can proceed to cancel the booking and refund the total amount paid.
If Esquiades.com detects a possible case of fraud, there will be an investigation and we reserve the right to proceed to the booking cancellation. We shall provide the customer with a full refund.
Once the booking is cancelled, one of our agents will contact the customer via e-mail or by phone to the contact details that appear on the booking. If the contact details have been breached by the booking holder, the company will not be held responsible.
17. Use of the website and content
This website is intended only for the personal use of consumers. Modification, reproduction, duplicate, copy, distribution, sale, resale and any other form of exploitation with commercial or non-commercial purposes is prohibited. The customer agrees not to use this website for any illegal or prohibited intention.
In particular, the user of the website agree that he/she may only use the website for themselves and the products or services purchased through the Web site will be allocated for use or consumption or people in the name of which is legally authorized to act and hire. He/she will not resell the goods or services purchased through the website to others.
18. Intellectual property
All content, trademarks, logos, drawings, designs, etc., that appear on the site Esquiades.com are protected by intellectual and industrial property are expressly reserved to Viajes Para Ti, S.L.U., or, case, to the natural or legal persons listed as authors or holders of any such rights. The violation of these rights will be prosecuted in accordance with current legislation.
Any use of content on this site is strictly prohibited, including the reproduction, modification, distribution, transmission, publication, exhibition or representation total or partial for purposes other than the legitimate information or contractual users of services offered .
Moreover, it is strictly forbidden any kind of use of the images contained in the website Esquiades.com without the express consent of Esquiades.com or its suppliers.
19. Using photographs and illustrations
Esquiades.com makes every effort to ensure that photographs and illustrations displayed on our website correspond to reality and offer a visual representation of the services it sells. The purpose of the inclusion of these images is the ability to offer customers a more detailed impression of the contracted services. However, please bare in mind that the photographs posted on our website are an idea of the activities you may be buying.
20. Accommodation services and Board Basis
20.1. Quality of accommodation
Esquiades.com posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards. This classification is provided as a reference, however, the customer should consider that the classification of each accommodation can vary depending on the standards set by each region and/or country.
Remember that it is very important that the customer reads the information of the accommodation carefully before booking.
All rooms offered for either hotels, apartments or hostels are standard rooms, unless specified otherwise.
20.2. Accommodation Board Basis
a) All inclusive: Generally it includes meals, soft drinks and activities specified in the offer and / or in the description of each service provided by Tour Operator. Also, as a general rule, the 'all inclusive' includes local spirits.
b) Full board: Breakfast, lunch, dinner and room. Drinks are not included in lunch and dinner (unless specified).
c) Half board: Breakfast, dinner and room. Drinks are not included in lunch and dinner (unless specified).
d) Bed and breakfast: Includes breakfast and accommodation.
If the meals are part of the accommodation package and the customer can not or does not want to consume them for reasons attributable to him, no refund of the amounts related to these meals will be made.
20.4. References to the capacity of rooms, studios, apartments and similar
ESQUIADES.COM informs you that the capacity of the accommodations published on our web portal should be understood as the number of people determined to be able to spend the night in a specific room, apartment, studio or similar. Therefore, when reference is made to an individual, double, triple, quadruple, fivefold or similar room / studio / study, it should be understood that one, two, three, four or five people respectively may be accommodated in said accommodation. The inclusion of extra beds for the configuration of a certain type of room is made, according to the above, with the express consent of the customers.
The distribution of rooms, apartments, studios or similar are subject to the availability of the establishment in question. In this way, the capacity of the rooms can be completed with single beds, double beds, bunk beds, extra beds, sofa beds or similar.
21. Coach Transfer
Bookings that include transportation must have 25 or more passengers. If there are not enough passengers 48 hours prior to the booking date, Esquiades.com reserves the right to cancel the booking and must proceed a full refund. You will be informed about the cancellation via e-mail. If the customer hasn't provided the contact details correctly, Esquiades.com will not be held responsible.
22. Commercial guarantees and insurance
Esquiades.com. He is especially sensitive to possible problems that the customer may have in relation to the use and enjoyment of a contracted reservation. For this reason, Esquiades.com. allows its customers to obtain an additional commercial guarantee in the booking process and for a reduced price, which will allow them to cancel their trip for free provided that the requirements established in the cancellation conditions set out in this supplement are met. This additional commercial guarantee can be acquired by customers during their reservation process and will be applicable to all those cases that are specified in the conditions of the guarantee of free cancellation under conditions. We remind the customer that it is very important to read the conditions established in the commercial guarantee offered so that he can know exactly the cases that are covered by said guarantee.
Likewise, Esquiades.com offers its customers the possibility of subscribing, in an optional and optional way, ski insurance that allows the customer to cover any expenses incurred as a result of medical assistance due to illness, accident or repatriation.
Esquiades.com recommends to its customers the subscription of the ski insurance referred to as well as the careful reading of the coverages stated in the policy.
We remind our customers that contracting the guarantee of free cancellation and / or ski insurance, only involves the coverage of the risks specified in the policy, that is why we recommend reading the policy in question that will be exposed during the process of contracting the trip.
However, if the customer so wishes, he can take out travel cancellation insurance that covers the costs of cancellation of the trip caused by the consumer and repatriation expenses in case of accident or illness. The aforementioned insurance may be subscribed with the Arag insurance company at the request of the customer through the form provided for that purpose on the website www.esquiades.com .
The amount paid for the purchase of an insurance or commercial guarantee will not be considered as reimbursable.
For the processing of any incident related to the guarantee of free cancellation and / or ski insurance, the customer must contact the Customer Service Department of Esquiades.com through the contact section enabled for this purpose, in order to be able to correctly manage the coverage of the contracted services.
23. Management of claims and prescription of actions
For claims management, the customer should contact the customer service department, submitting their complaints / claims through the contact section that can be found on the www.esquiades.com website.
On the other hand, in accordance with the provisions of Directive 2013/11 / EU of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer litigation, we inform you that in the following link may consult information on alternative dispute resolution systems.
Also, in accordance with the provisions of current legislation, we inform you that the period of limitation for filing claims arising from a 'combined trip' is two years.
A cookie is a small file where information is stored in your browser or device. This information is saved for future visits you make to Esquiades.com as user activity is not recorded during the navigation time (date of last visit, browsing preferences, etc). This information is used to speed up and facilitate user navigation.
25. Liability for service failure or malfunction of the website
Viajes Para Ti, S.L.U. is not liable under any circumstances for damages of any kind which may be caused: any errors or omissions in the content, lack of availability of web page or transmission of virus or malware, despite having taken all precautions at preventing any problems.
26. Liability for external links
If the website contain links or hyperlinks to other websites, Viajes Para Ti, S.L.U. has no control of other sites and content. Viajes Para Ti, S.L.U. isn't responsible for the contents of links, nor guarantee its technical availability, quality, reliability or accuracy.
The external links don't necessarily imply any association, alliance or partnership with the connected entities.
Possible disputes that may arise from the interpretation and / or compliance of this contract will know the courts and courts of the domicile of the consumer when the consumer actually has the status of "consumer".
Should any clause included in these general conditions be declared totally or partially null or ineffective, such affectation shall not extend to other clauses of the contract that are not considered null and void. Consequently, the contract will remain in force excluding clauses affected by nullity or inefficiency.
On Esquiades.com we want to offer great quality services and make things easy for our customers via a contact form on our website. This way, you can send us your suggestions to improve our services.