We all work very hard and look forward to a well-deserved break with friends and family, which is why our product department negotiates the best rates for you ;)
We also know that when you travel with friends or family, not everyone wants to be in the ski resort all day every day. Our offers are very flexible and you can add different extras to customise your booking. Do you fancy going to a spa? We can arrange that for you. How about doing other activities in the snow such as snowshoeing? We have got it. We have an array of extras to suit everyone's needs and expectations!
You can see it for yourself on our website or you can also subscribe to our newsletter and always be up to date with our latest deals in the snow. We will only send you the best ski and mountain deals available! ;-)
· From Monday to Sunday : if you have any question or incident before or during the booking process of your ski offer, do not hesitate get in touch via contact us or on the phone +44 (0)2 036 959 406 , from 9 am to 10 pm.
At Esquiades.com we are at your disposal to help you in everything you need related to your trip, because as we have said before, our main objective is that you are 100% satisfied with the reservation you make on our website.
The main page of Esquiades.com consists of several sections and different areas. We explain them to you from top to bottom:
· Top menu of the web : in this menu you will find the different ski, mountain and Caldea packages that we offer on our website. In addition, in the 'Information of interest' section you can consult all the necessary information for your trip to the snow and in the 'Blog' section you can discover the Esquiades.com Blog.
· Main page search engine: with our search engine you can find all the ski offers and mountain getaways available, according to the dates you prefer. Select the arrival date and the return date, the number of adults and children and the destination of your interest. Then press the 'Search offers' button and all available accommodations will appear.
· Slider images : under our search engine you can find images with news related to skiing, in addition to the most outstanding news. If you are interested, you can click on it and expand the information.
· Outstanding offers: just below the slider images you will find the most outstanding offers on our website.
· Status of the slopes and webcams: in this part of our main website you will find all the information related to the state of the ski resorts: you can find out if they are open or closed, you can see the live webcams, the number of tracks by level and also the total open tracks. It is very useful when choosing which season to go skiing!
· Where has it snowed today ?: During the winter and summer ski season, in this section you can see which ski resorts it snowed during today. This will help you to better plan your trip to the snow.
· Opinions section: right after the information regarding the state of the slopes and the webcams you will find three different panels with the opinions of our customers about the hotels in some of the ski resorts or about the Caldea Spa Centre. Then you can check the most recent opinions on the ski resorts and finally, we offer you a section where our customers have given their opinion on Esquiades.com. Knowing the experiences of other users always goes well to organize your trip to the snow!
· News: in this part of the web you will find the freshest news of the ski resorts, the news that we incorporate in our website and many other curiosities! · Bottom menu: last but not least, at the end of the main page of Esquiades.com you will find a small descriptive text about what we do, our social networks, a section where you can sign up to receive the Esquiades newsletter .com and links to information of interest and to our most outstanding offers.
On the Esquiades.com blog (available only in Spanish for now) you´ll find useful information, interesting facts, tips about skiing, snowboarding and other adventure sports, the winners of the competitions we organize, and much more.
And guess what? The Esquiades.com Blog is the place to give us your opinion. You will see that at the end of each post there's the option to post your opinion. You'll see that all the information provided has been previously researched and we'd love to read your comments. Want to contribute? Go to our blog and discover the mountain with us :-D.
On our website you'll see the price is always per person and most of our offers always include the ski pass. However, there are some exceptions in certain Ski Destinations where we do not include the ski pass and so, you will have to purchase it directly at the Ski Resort. Nevertheless, our hotel offers will always turn out to be cheaper than anywhere else ;)
If the ski holiday you are interested in already includes the ski pass and you do not wish to ski, you can always cancel it on step 2 of the booking process.
If you have any queries, our ski and snowboard experts are available via the following link or you can call them on +44 (0)2 036 959 406. We are available from Monday to Sunday from 9 am to 10 pm.
Yes of course! Once you have selected the hotel, on step 2 of our booking process you can add as many extras as you wish ( ski insurance, equipment rental, meals in the resort, etc). Also, depending on the ski destination you are visiting, you can also add other extras such as tickets to a spa centre.
You can also chose what type of board basis you are interested in booking: Accommodation Only, Bed and Breakfast, Half Board or Full Board. We even have All-Inclusive Hotels.
Once the reservation is finalised, we will send you your confirmation voucher via e-mail. On this confirmation voucher you will find the accommodation contact details.
If you're travelling with children, you need to include them during the booking process so we can offer you the room type that best suits your family.
If you're travelling with a baby and simply need a cot, all you need to do is send us your request via Manage My Booking and we will contact the accommodation for you ;)
The room layout depends on the accommodation and it's availability. Once you select the total number of travellers, we will show you the available room types for each hotel and apartment available.
If the hotel or apartment you are interested in booking doesn't show the layout you're looking for, all you need to do is send us a message via our contact and we will see how we can help you and find the option that suits you best.
Head to our Searcher and select the dates and ski destination you wish to visit and we'll show you all the hotels and apartments that are available. On Esquiades.com we show you the availability in actual real time. So, what you see is what you get ;)
On Esquiades.com our prices are always per person and per stay (total nights described on the ski deal or the total number of nights you have chosen in the searcer).
So, say for example you've selected a total of 3 nights, the price you will see if per person for a total of 3 nights.
In some of the ski resorts, such as Pal Arinsal in Andorra, we will deliver your ski pass to the accommodation reception desk. Most of our customers choose this ski area in Andorra as their ski destination and as we want to make things easier for you, we have a rep that delivers the ski passes to the different reception desks.
We can also offer this servive in other Spanish Ski Resorts, however, if you are skiing in the French Alps or another Ski Destination, what we'll do is give you directions of where you need to pick up your ski pass. This info will be provided on your booking confirmation voucher.
You can easily change the ski pass days to best suit you. All you need to do is heard to ' My search ', which is on the left of the booking process and select the day you wish to activate your ski pass. Please note that the ski dates must always be consecutive.
If you have any queries, you can send us a message via Manage My Booking or call +44 (0)2 036 959 406. We'll be more than happy to assist you!
· PAYMENT BY CARD: you can make the payment by credit or debit card at the end of the reservation process on our website. If you want more detailed information about this payment method, click HERE .
· PAYMENT THROUGH TRANSFER or INCOME: you can make the payment by transfer or bank deposit at the end of the online booking process on the Esquiades.com website.
In case you want to make the payment of your reservation in this way, it is very important that when making the deposit or transfer, you indicate the following information in the “concept” field:
1) Name and surname of any of the people mentioned in the reservation.
2) ID (identifier) of the reservation or locator number so that we can identify the payment.
The account number to which you must make the deposit or transfer is:
IBAN BANCO SANTANDER: ES06 0049 2495 7125 1400 2625
· PAY BY TELEPHONE: Pay by phone with your credit or debit card at the time of booking. For this, you can call us from Monday to Sunday from 9:00 a.m. to 10:00 p.m. at our phone +44 (0)2 036 959 406 . Remember to have your card at hand!
Previously we also had payment through PayPal, but since it could entail additional costs the moment you accessed its platform, we decided to stop including it among our payment methods.
In some cases, when you make reservations well in advance and a considerable amount, you will see the possibility of making payment in installments. In this way you can save your seats paying only 10% of the total amount at the time of booking. The remaining amount can be paid comfortably until a few days before the trip (we will indicate the exact date during the purchase process, as it may vary depending on the conditions of each accommodation).
It is essential that the remaining 90% be paid before the deadline , since otherwise your reservation will be canceled.
You can find out what genuine customers have said about Esquiades.com on various platforms. Once you return home form your ski holiday, you'll receive a survey via email where we ask you to rate our customer service as well as the hotel and any other extra service you've booked through us. We share your comments on our website so fellow ski and snowboard lovers can have access to this feedback before booking their ski holiday. You can read the most recent comments here.
You can also write a review on Google My Businness and Trustpilot ;)
Our Facebook page has over 50 thousand followers! You can join our community and share your experience with others and also be one of the first to see our latest ski deals.
On our homepage you'll find our Testimonials and, if you want to read the reviews of the hotel you are thinking of booking, all you need to do is click on the photo of the hotel and we'll give you access to our customers reviews, hotel pictures, ratings, etc.
If you're looking for reviews on our customer service, you'll find everything you need to know on 'useful info'. Head to read reviews on Esquiades.com here.
Once you have paid the total amount of your booking, we will send you a confirmation voucher via e-mail.
On your confirmation you will find all the details of your Ski Holiday: Booking details, Accommodation contact details and also the extras you have added. Please note that you will have to hand in a copy of your voucher to check in and you will also have to print a copy for each extra you have included in your booking (equipment rental, spa tickets, activities, etc).
We will make sure to inform you of how many copies you need to print on your confirmation e-mail.
If you have any queries, you can send us a message via our contact form or call us on +44 (0)2 036 959 406. Our Ski and Snowboard Experts are available from Monday to Sunday from 9 am to 10 pm.
To check in, you need to have a copy of your confirmation voucher and everyone's passport/ID.
Oh! And one other thing! If your hotel has a spa or you are thinking of visiting the local spa/thermal pools, make sure to pack your swimwear. And, of course, take plenty of warm clothes with you ;)
Yes. Depending on what you wish to book, you can either book it via reception or contact our customer service If you're thinking of booking a hotel services such as tickets to the spa, then you will have to contact directly with the reception desk. However, if you are thinking of adding extras that are related with your ski holiday such as equipment rental or ski and snowboard lessons, please contact our customer service and we will take of everything!
Yes you can! All you need to do is send us a request after once you're back home from your ski holiday with Esquiades.com and we will send you all the details via e-mail.
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