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FAQs - The answers to your questions

1. What you need to know about us

Esquiades.com is an Online Travel Agency specialised in mountain and ski package holiday. The head office is in Reus (Bellissens Avenue No. 42, Room 129, 43204 Reus, Tarragona). If you wish to contact us, you can through Contact Us or call us on +44 (0)2 036 959 406, from Monday to Sunday from 9.00 am to 9.30 pm.
Esquiades.com is a Travel Agency run by Viajes Para Ti S.L.U., leader travel provider in Spain that offers ski holidays (hotel + ski pass) and adventure package deals. Since 2012, we have broaden our market to both the UK and France.

Viajes Para Ti S.L.U. is an Online Travel Agency registered in Catalonia, which follows the law by the 'Generalitat de Catalunya'. The company is registered in the Catalonian Registry of Tourism with licence number GC 169 MD.Therefore, we offer a public liability guarantee to address any possible problem caused during the trips we offer.

If you wish to know more about this matter, do not hesitate to contact us or visit us in our office any time! We will be happy to assist you or help you book one of our ski and snowaboarding holidays ;-)

Our address is:

· Esquiades.com - Viajes Para Ti S.L.U.
Bellissens Avenue, Rooms 127-129, 42 Office
43204 Reus, Tarragona
· CIF: B-55666952
· Title and Travel Agency License: GC-MD-169
· Phone Nr: +44 (0)2 036 959 406 - Opening hours from Monday to Sunday from 9 am to 9.30 pm.
We are ski and snowboard experts who offer the cheapest ski holidays and other types of holidays in mountain destinations in Spain and Europe.We offer a package price that includes hotel + ski pass and sell different extras to help you customise your booking. 

Our customer service is available 7 days a week, 365 days a year so you can travel with confidence knowing that we are always by your side. So, if you need our assistance before, during or after your holiday you can reach us via Contact Us or call us on our UK-based contact number +44 (0)2 036 959 406 (from Monday to Sunday from 9 am to 9.30 pm).
 

Who doesn't have a champagne taste on a beer budget? We all work very hard and look forward to a well-deserved break with friends and family, which is why our product department negotiates the best rates for you ;) 

We also know that when you travel with friends or family, not everyone wants to be in the ski resort all day every day. Our offers are very flexible and you can add different extras to customise your booking. Do you fancy going to a spa? We can arrange that for you. How about doing other activities in the snow such as snowshoeing? We have got it. We have an array of extras to suit everyone's needs and expectations! 

 

You can see it for yourself on our website or you can also subscribe to our newsletter and always be up to date with our latest deals in the snow. We will only send you the best ski and mountain deals available! ;-)

On Esquiades.com our speciality are mountain and ski resort destinations in Spain, Andorra and France. We have recently added Dolomiti Superski (Italian Alps).

Most of our packages include the ski pass which allows us to offer you a trip at a much cheaper rate. If you're not a skier or don't feel like skiing, during the booking process you will find an option to cancel your ski pass and simply add other extras of your choice.

Besides accommodation, we offer different activities so you can get to know the area better. 

So, you have a wide range of ski deals at the best price available. We can offer you fantastic ski and mountain packages at an unbeatable price.
Our passion is the mountain and we can proudly say that we have over 17 years of experience in the ski industry. Therefore, we do our very best to negotiate deals and post different destinations at a very low price. We focus all of our attention in mountain and ski package holidays. If we offered other products we wouldn't be able to offer what we do at such a low rate.

Esquiades.com is 100% determined to offer the top ski holidays so we can offer our customers the ideal package deal. Check them out and see our one and only ski deals for yourself.
How we manage to offer such low prices is no secret! On Esquiades.com we focus our attention on the top tourist products and destinations and our extensive experience in the field allows us to offer the best online prices for all ski packages.

In addition, we have special agreements with our suppliers (ski resorts, hotels, tour operators, ski companies and adventure activities, etc.) so that our customer can enjoy ski holidays and mountain breaks at low prices ;-)
What we aim for on our Esquiades.com travel website is for you to browse through our offers in an easy and comfortable way. Other website designs are more complex and therefore confusing because they post too much advertising. Esquiades.com is easy to use and it will help you find the best ski deals for the nights and destination of your choice. If you want to find ski package holidays at a very good price, on Esquiades.com we make it easy for you.

If you have any queries during the booking process please click here.
If you have any queries before, during or after you ski holiday, do not hesitate to contact us via Contact Us or call us on +44 (0)2 036 959 406, from 9 am to 9.30 pm. Esquiades.com is at your service to help you with anything you need on your holiday, because as we have mentioned before, we do our best to make sure you are 100% satisfied with your booking.

Also don't forget that we have our Official Social Media profiles.
 

The main page of Esquiades.com consists of several sections and different areas. We explain them to you from top to bottom:

· Top menu of the web : in this menu you will find the different ski, mountain and Caldea packages that we offer on our website. In addition, in the 'Information of interest' section you can consult all the necessary information for your trip to the snow and in the 'Blog' section you can discover the Esquiades.com Blog.

· Main page search engine: with our search engine you can find all the ski offers and mountain getaways available, according to the dates you prefer. Select the arrival date and the return date, the number of adults and children and the destination of your interest. Then press the 'Search offers' button and all available accommodations will appear.

· Slider images : under our search engine you can find images with news related to skiing, in addition to the most outstanding news. If you are interested, you can click on it and expand the information.

· Outstanding offers: just below the slider images you will find the most outstanding offers on our website.


· Status of the slopes and webcams: in this part of our main website you will find all the information related to the state of the ski resorts: you can find out if they are open or closed, you can see the live webcams, the number of tracks by level and also the total open tracks. It is very useful when choosing which season to go skiing!

· Where has it snowed today ?: During the winter and summer ski season, in this section you can see which ski resorts it snowed during today. This will help you to better plan your trip to the snow.

· Opinions section: right after the information regarding the state of the slopes and the webcams you will find three different panels with the opinions of our customers about the hotels in some of the ski resorts or about the Caldea Spa Centre. Then you can check the most recent opinions on the ski resorts and finally, we offer you a section where our customers have given their opinion on Esquiades.com. Knowing the experiences of other users always goes well to organize your trip to the snow!

· News: in this part of the web you will find the freshest news of the ski resorts, the news that we incorporate in our website and many other curiosities! · Bottom menu: last but not least, at the end of the main page of Esquiades.com you will find a small descriptive text about what we do, our social networks, a section where you can sign up to receive the Esquiades newsletter .com and links to information of interest and to our most outstanding offers.

Our offers on Esquiades.com are sorted by destination and time of the year. We always post our latest deals at the top of our list to make it easier for you.

Nevertheless, if you wish to have a tailor-made trip, you can select your booking dates on the 'Find Our Deals' panel and check the hotel offers inlcuding ski pass.
You can subscribe to our newsletter very easily. You just have to enter our main page and just after the offers, you will find the panel where you can write your email to subscribe and receive the best ski and mountain offers. Thank you! :-D

In addition, we inform you that we will not send you anything other than our best offers. We are not in favor of overwhelming our customers with advertisements and promotions from others, and also, at most, we will send you an email a week.
We are aware of the importance of a trip away and so, in this section we want to offer you useful information to plan your holiday. You can check the status of the ski resorts to decide what time of the season you could make the most of your visit, you'll find the maps of all resorts on our website or tips for skiing and making the most of the mountain, and so much more.

So, here you'll have absolutely everything you need to plan your mountain getaway. We'll keep adding more info as time goes by. We hope you like it :-).
On the Esquiades.com blog you´ll find useful information, interesting facts, tips about skiing, snowboarding and other adventure sports, the winners of the competitions we organize, and much more.

And guess what? The Esquiades.com Blog is the place to give us your opinion. You will see that at the end of each post there's the option to post your opinion. You'll see that all the information provided has been previously researched and we'd love to read your comments. Want to contribute? Go to our blog and discover the mountain with us :-D.

It's thanks to you, our customers! Each time you make a trip with us, you will finalize a satisfaction survey that you can fill explaining how your experience has been. Here we take your opinion very seriously , and review all the surveys one by one.

Of course, answering the satisfaction survey is completely optional, so we thank you very much if you dedicate this short time, which will surely be very useful for you and others like you.
Find out the destinations we offer on the panel on the top. If you click on 'Ski Destinations' located on the 'Ski' panel, you'll find all the resorts we have to offer on Esquiades.com

Also, if you click on each destination, you'll find useful information as well as customers' reviews, weather forecast, webcams and more. We have all you need to know to help you book your trip to the snow.

2. Before booking on Esquiades.com

The prices on our website are always per person and include the Ski Pass, except for package deals which include Caldea or Adeventure Sports which we offer during the Summer.
If you wish to know the price without the Ski Pass, you can select our 'discount for not skiing' which appears during the booking process.

At the end of the process you will see the final price.
Yes of course! Once you have chosen the hotel, the next step is to add extras to your booking such as insurance, equipment rental, meals in the resort, etc. Also, if your accommodation is near the city centre, we can also offer you a ticket to Caldea. Don't forget that when you select the hotel, you will be able to choose the board basis (Accommodation Only, Bed and Breakfast, Half Board or Full Board)

Once the reservation is finalised, we will send you your confirmation voucher via e-mail. On this confirmation voucher you will find the accommodation contact details.
Children: in case you are travelling with children it is important to include them in your booking so we can offer you a room distribution to suit your needs. Therefore, depending on availability, you will be able to book a triple or quadruple room.

Babies: if you need a cot, all you have to do is send us the request. You can do this by filling in the contact form and we will inform your accommodation.
The room layout depends on the accommodation and it's availability. Our ski deals offer accommodation with triple and/or quadruple rooms and others that only offer double/twin rooms.

If the room layout does not suit your needs, contact us using our contact form and we will try to find the best solution for you. In this case, we recommend NOT to call us because we can't give you an immediate response as we have to check with our supplier.
Sounds great!:-) This is possible under request and it depends on the availability and the layout of the accommodation. Not all hotels have the same capacity or have the availability during your stay, so what we recommend you to do is to call us at +44 (0)2 036 959 406 from Monday to Friday from 9.00 am to 9 pm or send us the quotation request via our contact form. This kind of request can't be guaranteed, therefore, you will be informed upon arrival at reception.
Esquiades.com is an online travel agency which shows prices per person. Our trips are usually designed for couples or families, but if you are a group of more than 20 people and are interested in any of our ski deals, you can contact us through our contact form or by phone at +44 (0)2 036 959 406 Monday to Friday from 9:00 h to 21:00 h and will try to offer a proposal that suits your needs.
The accommodations that allow animals have a symbol of a paw print which you'll find during the process of reserving your accommodation. Therefore, we recommend you consult the information of the hotel by clicking on the name. By doing this, you'll find more detailed information about maximum weight allowed and the supplement you'll have to pay at the hotel.

There's a way you can filter the hotels which allows pets via the filter option down the left-hand side.

If you'd like to include your furry friend in the reservation, we recommend you write to us via contact section.
To see which hotels are available for the dates that interest you can use our 'offer searcher'. You'll find it on the main page. Esquiades.com by clicking here . The availability you see on the page is Esquiades.com real time: if you see that the hotel you want to book appears, it means that there are places available! :-D

It is important to know that if the hotel or dates you wish to go don't appear is because they are fully booked or because initially these dates were not available for that particular ski pack.
In winter

· Ski packs : during the winter you can find a large number of hotel packs + ski pass. These always include accommodation and ski pass and the price shown is per person and stay.

· Accommodation only : you can also book accommodation-only offers, which, as the name implies, include only the hotel or the apartment.

· Snow activities : or if you prefer, you will find hotel offers + snow activities such as: tubing, snowshoeing, snow-drawn dogs, among many others. In this case the price includes accommodation and activity and is per person and stay.


In summer

· Adventure sports : during the summer you can book on Esquiades.com a large number of hotel and adventure sports packages such as rafting, paintball, kayaking, canyoning or quads, among many other options. In this case, the price includes the hotel or apartment + the chosen activity and is always per person and stay. In addition, if you wish you can add as many activities as you want to your reservation.

· Skiing in summer : on our website you can also book ski packs in summer in the French Alps. Usually, these packs do not include transportation, but do include accommodation and ski pass for ski resorts. In some cases, they also include complementary activities, such as acroland, beach volleyball, crazy airbag, tennis, paddle, squash, trampoline, swimming pool and mini-golf, among others.

· Accommodation only : in summer you can also book accommodation-only offers. Thus, if you want to enjoy the mountain without doing any activity, you can do it :-).

If you have any questions, you can contact us through our contact section or by calling +44 (0)2 036 959 406 from Monday to Sunday from 9:00 a.m. to 9:30 p.m.
If you want to book your hotel without Ski Pass, you can. Here's how:

When choosing the hotel, when you come to adding any 'extras' to your complement, there is a section called 'Discounts' this is where you can select how many people is not skiing. Note that if you choose any other supplement, this will also be included in the price.

During the summer, we also sell a large amount of offers on hotels in Andorra that do not include ski pass, as the slopes are closed during this period.
Esquiades.com prices are always shown per person per stay (ie for total nights described in the offer or the total number of nights you have chosen in the searcer) for all our ski deals without exception :-)
Also remember that the prices shown are based on the accommodation availability, which normally is 'double' occupancy.
For example, if you selected a period of 3 nights, the price you see is for one person, for the whole stay (3 nights) and the diet or extras that you choose.
The Ski deals we have on the web are the only ones we have available for that moment you visit Esquiades.com. Remember to use our searcher to see which offers are available for the dates you wish to book your trip.

In addition, we recommend that you subscribe to our newsletter to receive ski offers, rentals and getaways before anyone else!
Of course! All the information about the slopes and webcams is updated daily, several times throughout the day. So, you can easily find out about the tracks open in the different ski resorts.
In some of the ski resorts, such as Grandvalira, Pal Arinsal and Ordino Arcalis you'll have your ski pass at the accommodation reception. Most of our customers choose Andorra as their ski destination and as we want to make things easier for you, we have a rep that delivers the ski passes daily at the different reception desks.

In the case of other resorts such as Formigal, Panticosa, Cerler, Boí Taüll, Port Ainé and Espot Esquí you may find your ski pass at the hotel. However, we can't guarantee this as the resort's rep delivers the ski passes of all 3 resorts and therefore, they may not be able to do so in time. If the ski pass isn't at reception, don't worry, you can collect it at the Ticket Office by handing in a copy of your confirmation voucher.

The rest of ski resorts we offer, don't include this service and so, you must collect your ski pass at the Ticket Office. We are always working hard to improve our customer service to make everything easy for you :-).

You can easily change the ski pass days during the reservation process. In the ' My search ' panel, once you are viewing the accommodation available for the dates of your stay, you can select the number of ski passes you want to hire.

 

If you have any questions, you can send it to us through our contact section or by calling 902 09 16 09. We will be happy to help you!

3. How to book on Esquiades.com

First of all: Decide when and where you want to go.

On our homepage you have a calendar for you to select the dates you wish to travel and you can also select one of the offers available.

Then click on the 'Search Offers' button.


Step 1: On the 'My search' panel you can select the number of people (adults and children)

On the right, you will find all the ski resorts available.

Step 2: Choose the hotel

Here you will see a list of hotels to choose from. By clicking on the hotel picture you will be able see an overview of the accommodation and our customer's reviews.

Once you have chosen a hotel package deal you will be redirected to our panel of 'Extras' (equipment rental, insurance and discounts for not skiing, other activities, etc..) In some deals we also offer a transfer service which you can also add to your booking. Then, 'Continue'

Step 3: Choose the payment method

Here you will have to enter your details. You will also be able to check all the booking details. At the bottom of the page, you can select the payment method.

You can pay by card over the Internet, more info at HERE .
If you prefer, you can also make a bank deposit and do so by bank transfer, more info at HERE .

Another option would be to give us a call +44 (0)2 036 959 406.
and our Booking Department will assisst you.
No! Esquiades.com is a website that allows you to make reservations without being registered to our website. However, the team of Esquiades.com recommends you sign up to our offers newsletter to keep you informed. We won't bother you with thousands of e-mails. We will occasionally send you an update with our latest offers!
Yes, it is absolutely essential to have an e-mail address to be able to to book your trip on Esquiades.com Why? Very easy! We send all the documentation required for your trip via e-mail and that's why you need to have an email address. If you don't have one, you can ask for help from a friend or relative and be able to use theirs to finalise the process. Therefore, it is important to have an e-mail address available to send you your booking confirmation and the corresponding voucher by Esquiades.com.
Once you have chosen the accommodation and the extras you want, in step 3 of the booking process we will show you the total price of your booking (accommodation + ski pass and other extras such as ski rental, insurance, discount for not skiing, etc...). On the final section, before proceeding to the payment of the booking, we will show you the final price.
NEVER! In some of our ski deals we will offer the option of adding extras like half board or travel insurance, but we never charge any extra fee or booking fee for finalising a booking. The prices of the package deals shown on Esquiades.com are per person per stay.

· PAYMENT BY CARD: you can pay by credit or debit card at the end of the reservation process on our website. If you want more detailed information about this payment method click HERE .

· PAYMENT BY TRANSFER or INCOME: you can make the payment by bank transfer or deposit at the end of the online booking process on the Esquiades.com website.

In case you want to make the payment of your reservation in this way, it is very important that when making the entry or transfer you indicate the following information in the field of the “concept”:

1) Name and surname of any of the people mentioned in the reservation.
2) Reservation ID (identifier) or locator number so that we can identify the payment.
The account number to which you must make the deposit or transfer is:
IBAN BANCO SANTANDER: ES73 0049 4461 0823 1000 4543

· PAYMENT BY BIZUM: many of you have asked us for the payment option through Bizum. Therefore we have enabled this option on our website. To make the payment of your reservation through Bizum, you can select this option during the reservation process.

· PAYMENT BY PHONE: Payment by phone with your credit or debit card at the time of booking. To do this, you can call us Monday through Sunday from 9:00 a.m. to 9:30 p.m. to our phone +44 (0)2 036 959 406 . Remember to have your card at hand!

 

Previously we also had the payment through PayPal, but since it could involve additional costs at the time you accessed your platform, we decided to stop including it among our payment methods.

When finalising the booking you can choose one of the different payment methods. If you decide to pay by card, you will be able to do it with our 'TPV BANC SABADELL' (online POS). It is completely confidential and safe.

After the payment, we will send you a confirmation e-mail. Then, all you have to do is print it off before your ski trip ;-)

Once you have selected to pay via transfer, you will receive an e-mail with all your booking details as well as Esquiades.com Bank Details from 'Banco Santander'.

You must put your Booking ID and Booking Holder's Name and Surname as 'Payment Description'.

As transfers can take between 24 to 48 working hours, we also need for you to send us the payment receipt via e-mail. (Bare in mind that you have 24 hours to make the payment before your booking expires).

After that, we will send you the confirmation voucher. All you have to do next is print off your voucher!
Of course. If you make a Bank Transfer, please remember to send us the payment receipt by fax to 0034 977 270 159 or by email (Don't forget that you have 24-working hours to proceed to your downpayment , or your deadline will expire)

/> Once you have finalised the payment process we will send you your booking confirmation voucher. All you will have to do is print your voucher and hand it in at reception upon arrival.
The ID Number is used to identify your booking confirmation. Where do you find it? Very simple: It will appear on your voucher.
Of course you can! If you don't have a card, what you can do is make a bank transfer. Once you have made a pre-booking, you have 24 hours to proceed to the payment so that we can guarantee availability. This is very important as we offer ski deals on Esquiades.com that may be available during a certain period of time.
OF COURSE. The Esquiades.com website has all the security features required of an online travel agency to guarantee that your data is fully protected and your booking is made ​​with maximum safety and reliability. We use a secure payment platform by Banco Sabadell and accept all credit cards except American Express.
All reservations made by credit card will be paid at the time and a confirmation email will be sent to the email address you have provided. At that time, your reservation will be recorded as paid.

In the case of using the partial payment method of the reservation , the amount shown on the screen will be paid and the rest of the amount must be paid on the date that we are indicating during the payment process, since it may vary according to the conditions of each accommodation. In case the total of the reservation has not been paid within this period, it is possible that the reservation is canceled.

In some cases, when you make reservations well in advance and a considerable amount, you will see the possibility of making payment in installments. In this way you can save your seats paying only 20% of the total amount at the time of booking. The remaining amount can be paid comfortably until a few days before the trip (we will indicate the exact date during the purchase process, as it may vary depending on the conditions of each accommodation).

It is essential that the remaining 80% be paid before the deadline , since otherwise your reservation will be canceled.

If your credit card payment has been declined, we recommend that you contact us through our contact section or, in case your reservation is for immediate dates , through our customer service phone +44 (0)2 036 959 406, from Monday to Sunday from 9:00 a.m. to 9:30 p.m.

Keep in mind that if your card payment has been declined, it may also be due to a problem arising from the configuration of your credit card (which has a payment limit for example) or from the credit available on it. In that case you should contact your bank to indicate the options available to solve the problem.

If you can :-)! We know that many of our customers are interested in paying their reservation through Bizum, either for convenience, or because they are used to it. Therefore, in Esquiades.com you can also make your reservation by choosing the payment method through Bizum.

 

Previously, payment was also available through PayPal, but this modality could entail additional costs, so we decided to stop including it among our payment methods.

To pay for your reservation through Bizum's external service, you just have to choose this option as a payment method at the end of the reservation process.

If you choose this mode, a page will open where you must enter the Bizum code to make the payment securely (remember that we do not intervene in the processing of confidential data).
Of course! As the payment will be made through the secure payment platform of Bizum, we will never be able to view or save the data. In this way, all the information you send will be done in the safest way possible.
The PayPal payment service entailed additional costs due to the commissions that applied to each of the reservations, so we decided to stop including it among our payment methods.

4. After booking with Esquiades.com 

Once your entire reservation is paid, we will send you your confirmation voucher , which you must present at destination to make use of the services contracted with Esquiades.com.

The confirmation voucher will arrive in an e-mail with the subject Confirmation of your reservation in Esquiades.com . Inside this email we will indicate if you need to print it or not and, if so, how many copies you will need. Although from Esquiades.com we transfer all the information of each reservation, there are companies (hotels, rental shops ...) that still ask for the printed document. We will continue working and insisting that no one asks you for the printed confirmation voucher :-)

It is very important that you do not get confused when printing it, since this is the only mail that confirms what services you have contracted with Esquiades.com and gives you the right to use them.

If you have any questions, you can contact us through our contact section or, if your reservation is for immediate dates, through our customer service +44 (0)2 036 959 406 , from Monday to Sunday of 09 : 00h to 21: 30h.
Very easy! Esquiades.com will send you an e-mail with the subject 'Reservation Confirmation'. If your trip includes transfers you will receive an e-mail with all the documentation for this trip. This e-mail will be your confirmation.
You will receive your voucher 24h after making a bank transfer. If you pay by card, you will receive the voucher within minutes, unless you have also booked for an activity and we are waiting for the date and time to be confirmed by the supplier.
You can proceed to any kind of amendment by first making a request through our contact form. We can't make any amendment on the phone as it is essential to send you the Terms and Conditions of your booking in writing.
If you haven't paid your booking, the amendment is free of charge. However, if you've paid your reservation, there is a minimum charge of 10€ which may vary depending on when the request was made. This rate change doesn't depend on Esquiades.com, but on the Tour Operator.
To cancel your booking, you need to send us a request through our contact form. We cannot give you an answer to this request on the phone, as we must send you all the terms and conditions in writing.
If you haven't paid your booking, then you can cancel it free of charge. On the other hand, if you've already paid your booking, the cancellation has a minimum cost of 30€ which may vary depending on when you make the request. The fee change doesn't depend on Esquiades.com, but on the Tour Operator.

If you need more information about this, please check our Terms and Conditions:

'In accordance with Law 168/1994, of 30 May, of regulation of travel agents, at all times the consumer and user may cancel the requested services, to be entitled to a refund of the amounts they had paid but must compensate Esquiades.com in the amounts indicated below:

a) shall be paid management fees, the cancellation, if any, and a penalty consisting of 5 percent of the total amount of travel, if the cancellation occurs more than ten and less than fifteen days before the date to arrival, 15 percent between three and ten days, and 25 percent within the pre-departure forty-eight hours. Not to stand out, consumer and user is required to pay the full amount of the trip, paying, if any, of the amounts outstanding between the parties unless agreed otherwise.

b) In the event that the package would be subject to special economic conditions of contract, such as freight aircraft, ships or special fees, the expenses of special cancellation will be determined in accordance with the terms agreed between the parties, Cancellation must be made by email from the email that stated at the time of booking. To expedite the process, it is recommended to call to +44 (0)2 036 959 406 to communicate. Management fees of any booking Esquiades.com are 30 euros, this includes all administrative, personnel, etc. efforts., Necessary for processing reservations. Esquiades.com decides not to charge these expenses normally and management charged only if the user canceled. '

Important! Remember to bring your confirmation voucher (2nd e-mail) and your Passport so you can identify yourself when you check in. Oh, and don't forget your bathing suit if there is a Spa at the accommodation and remember to bring a warm coat if you are planning to spend your days out and about!
Very easy! You will find all the contact details on your confirmation voucher (2nd e-mail you receive from Esquiades.com)
Yes, you can do it at the accommodation. You will be able to ask for the different rates once there.
Yes, however you can only add them at the accommodation booked. For example, there you can pay for extra services that are not included in any of our ski deals such as spa treatments, other board basis, tours, excursions... It all depends on what is available near or around each destination. With our ski deals we can also offer you Ski Insurance and a Cancellation Agreement.
You will find all the contact details on your confirmation voucher (2nd e-mail you receive from Esquiades.com).
Yes you can! All you need to do is send us a request after your journey via the contact form. You will have to provide your booking details. Once we receive your request, we will send you an invoice that you can then modify with your own details.
Don't forget it is essential for you to make the request after your trip as it isn't possible for us to send you the invoice before then.

5. After my Ski Holiday 

Very easy! If you still haven't subscribed to our newsletter, you can do it from our homepage. We also recommend you to download the Esquiades.com app for iPhone and Android to keep you informed of our ski deals at any time and any place. This is the number 1 Ski App in Spain. You will be able to check our ski deals available and book wherever you are!
Thank you for believing in us! Our Esquiades.com Team are working to reward our loyal customers, who are already so many! However, we won't be able to offer you a cheaper deal as our offers are already the lowest in the market. What we will be able to do is offer you better conditions in your new bookings (lower amendment fee, more flexibility at cancelling and more).
There are many ways! You can write to us through our contact form and send us your comments and we will get back to you as soon as possible. You can also write on our social networks Facebook, Twitter and on our Blog. We believe your opinion is very important as it always helps us improve. So, feel free to send us your comments! :-)