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Vallnord - Pal Arinsal has already defined the prevention measures against COVID-19 , measures that are expected to be adapted during the days. Most of them have already been applied during the summer season, in which the fact that they have not suffered any infection stands out. Last season allowed us to learn from the situation, listen to the concerns of the customers and prepare to offer a winter with the maximum possible guarantees.
Currently Andorra is one of the countries with the highest global ratio of PCR tests performed per person. Likewise, all the protocol measures carried out in public spaces such as restaurants, shops and other centres, show the great effort of the country in containing the outbreak. These measures are also applied in ski resorts, which come together to establish common protocols, but at the same time, work is being done on customizing and adapting the most convenient for each one of them.
As measures to be highlighted, Vallnord - Pal Arinsal has opted for the placement of Hexis Pure Zone anti-microbial vinyls on contact surfaces such as tables, chairs, windows, doorknobs, cabins, etc. that do not allow the appearance and development of bacteria and viruses. The cleaning service has been strengthened to make it constant throughout the day in common areas of customer service, merchandising, restaurants and offices.
Finally, a 95% reduction in the printing of physical plans has been chosen to avoid the physical transmission of paper, while promoting the use of the resort's APP. In this sense, work is being done to offer customers updated data regarding the percentage of employment in restaurants, as well as the possibility of booking these spaces to avoid any type of queue in the premises.
Covid -19 Protocols in Vallnord - Pal Arinsal:
General measures
❄ Access to the resort is prohibited if the person has obvious symptoms of having been infected by COVID19: fever, dry cough, tiredness and a feeling of suffocation.
❄ Placement of Hexis Pure Zone anti-microbial vinyls on contact surfaces such as tables, chairs, windows, doorknobs, booths, etc.. that do not allow the appearance and development of bacteria and viruses.
❄ The use of the approved mask or neck tube in common spaces will be mandatory. Age will be governed by the current decree established by the Government of Andorra. Currently (according to decree 10-28-2020) the mandatory age of use is from 8 years. Removing the mask will only be allowed in catering spaces once seated at the table.
❄ Recommendation of the use of the approved mask or neck tube when practicing snowboarding, snowshoeing or mountain skiing.
❄ Use of gloves and goggles mandatory in the snow field (ski areas and widgets).
❄ Avoid touching your face, especially your eyes, mouth, and nose.
❄ Provision of hydroalcoholic gel dispensers in all spaces and mandatory use to enter closed spaces.
❄ Maintaining a safety distance of 1.5 meters at all times.
❄ Continuous ventilation of closed environments.
❄ Smoking ban throughout the premises, with the exception of the cases contemplated by current regulations.
❄ Continuous disinfectant cleaning service at all points of the resort.
❄ Limited capacity to closed spaces to guarantee the minimum interpersonal safety distance.
❄ Special measures in the resort car parks : battery car park (except staff instructions) and a minimum space of 1.5 m between vehicles.
❄ Signage of safety distances in spaces where waiting queues are generated (Cashiers, restaurants, ..)
❄ Seal of certification of COVID-19 measures or any type of virus by rating agencies from OCA Global.
❄ Carrying out antigen tests on all resort workers.
Ski lifts
❄ Placement of Hexis Pure Zone anti-microbial vinyls on contact surfaces in cabins (La Massana Gondola, Los Orriols de Arinsal Gondola, Port Negre Cable Car).
❄ Mandatory use of gloves and goggles in ski areas and all lifts.
❄ Mandatory use of the approved mask or neck tube.
❄ Capacity will not be limited to open-air ski lifts. (Maximum capacity + maximum speed = minimum waiting time in queues).
❄ The limitation of capacity to closed lifts (gondola and cable car) will be subject to the obligations that the Government decrees for capacities in public transport at all times.
Restaurant
❄ Following the current decree of the Government of Andorra: collection of contact details of all customers who use the restaurant service (pending the evolution of the situation)
❄ Placing Hexis Pure Zone anti-microbial vinyls on contact surfaces on tables, chairs, windows, doorknobs, etc.
❄ Restaurant letters using QR codes .
❄ Advance booking recommendation at table service restaurants.
❄ Following the decree 28-10-2020 of the Government of Andorra, no bar service will be performed.
❄ Disabling of the Self-Services spaces (Pal and Arinsal).
Ski Nursery and snow garden
❄ Placement of Hexis Pure Zone anti-microbial vinyls on contact surfaces on tables, chairs, windows, doorknobs, etc ...
❄ Limitation of capacity and age (from 3 to 6 years) of the nursery service.
❄ Hiring with prior booking.
❄ Children over 6 years old must wear a mask.
❄ Ask adults the epidemiological status of minors and their current status.
❄ Physical contact will be avoided as much as possible, cleaning those parts where there has been contact.
❄ Limitation as far as possible the interaction between children of the same group.
❄ Non-removable classroom groups will be held during the day and part-time (morning or afternoon). However, the possibility of establishing longer classroom groups will be ensured if possible.
❄ There will be an impact on the cleaning, disinfection and continuous ventilation of the bedrooms.
Ski school and Snowplus
❄ Have a list of the chain of periodic contacts between customers and staff.
❄ Do not mix living units. The monitor and the students are a group of coexistence.
❄ The monitor who starts the course with a group of students will finish it. Monitors in the same group will not be changed.
❄ The social distance of 1.5 meters between them will be necessary and limit the number of students to 5 people.
❄ Approved neck mask or tubular and mandatory glasses for students and teachers.
❄ Doubling the meeting points for class appointments, going from 5 to 10 meeting points and 4 m separation between groups.
Other Activities
❄ To carry out any of the activities in Vallnord - Pal Arinsal, the use of a mask will be mandatory from 6 years old.
❄ Mandatory cleaning and disinfection of hands in each use of activity.
❄ Disinfection of each equipment used when a customer enters and leaves.
❄ Controlled capacity in the area of the toboggan run.
❄ Management of queues in activities where they can be generated.
INTERNAL ACTION MEASURES
Since the beginning of the pandemic, the resort has made internal changes that have allowed it to adapt to the current situation. So far, all jobs have been maintained with the aim of continuing to offer the best guarantees as well as having the versatility of all workers in carrying out any task that is not typical of their job. Other measures have also been taken, in the orbit of sustainable development, which will make it possible to reduce the amount of operating costs for the resort, especially energy, and adjust the budget to the reality of the moment.
