Total refund in case of Corona Virus

Esquiades.com is an Internet domain is registered by Viajes Para Ti, S.L.U., with CIF B55666952, registered in the Commercial Registry of Tarragona on Page 106 of Volume 1862 of the Companies Section, Leaf T-26395, 1st mark. Company located at Avda de Bellisens 42, Room 127-129, 43204 - Reus (Tarragona), phone number @@phone_en@@ and fax: 0034 977 270 159. Viajes Para Ti, S.L.U., has the necessary permits and licenses for the exercise of own a travel agency activities. The company is registered in the Register of Catalonia Tourism Occupation MD 169 GC-license.

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Book with Confidence with our Covid-19 refund promise

Published: Apr 28, 2022

Content

1 What is our Covid-19 Refund Promise?

2 When can you benefit from our covid-19 refund promise?

2.1 ✓ Lockdown.

2.2 ✓ Closing of the ski resort.

2.3 ✓ Closing of the hotel.

2.4 ✓ Medical leave of one of the travellers.

2.5 ✓ Self-isolation of some of the travellers.

3 Benefits of booking a ski holiday with Esquiades.com

3.1 ❄Early Booking Discounts:

3.2 ❄Low Deposits:

3.3 ❄Our snow guarantee:

3.4 ❄Ski Safe:

3.5 ❄Avoid queues at the ticket offices:

What is our Covid-19 Refund Promise?

Our team of ski and snowboard in Esquiades.com have come up with this new service and have contacted each and every mountain hotel, apartment and chalet we work with so that together we can offer you free cancellation in the event that you cannot travel due to Covid-19. During the 2020/2021 ski season we have offered a service that you could add to your booking with an additional cost that allowed you to cancel your booking for free if the reason for this cancellation was related to Covid-19. For our ski deals for the 2022/2023 season, we are going to include this service in your ski holiday, with no extra cost.

During the booking process, you will be able to check which hotels and mountain apartments have complied with our promise and guarantee a total refund of your stay if you are not able to travel due to Covid-19.

When can you benefit from our covid-19 refund promise?

We are going to list all the reasons why we consider that you are forced to cancel due to Covid-19.

✓ Lockdown.

In the event that your country, town/city or county is in total lockdown and, therefore, you cannot travel during the dates of your holiday. It also applies if the destination you are going to visit during your holiday is also in lockdown.

✓ Closing of the ski resort.

If for health and safety reasons, the ski resort you are going to visit is closed or in quarantine due to Covid-19.

✓ Closing of the hotel.

In the event that the hotel you have booked is forced to close for health and safety reasons. If this happens during your stay at the hotel, we will refund the nights that have been cancelled.

✓ Medical leave of one of the travellers.

If any traveller in the booking is on sick leave during the travel dates due to Covid-19.

✓ Self-isolation of some of the travellers.

If any traveller in the booking is not on sick leave but must self-isolate for having been in contact with a positive for Covid-19 and, therefore, cannot go on holiday during the booking dates.

So, if you have to cancel your booking for one of the reasons that we have just mentioned, you will only have to contact our customer service department (no later than 24 hours after knowing that you cannot travel) and send them an official document that indicates one of these reasons and we will take care of the rest. As simple as that!