Viladomat La Massana

David

- NS/NC - Travelled with April 2023

Silver Range

Score

8

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They were too used to be silver

Gabriel

- from Toledo - Travelled with March 2023

High-end range

Score

10

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Very good quality and very good condition of the equipment

Juan Miguel

- NS/NC - Travelled with March 2023

Bronze Range

Score

10

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Good equipment and well cared for

Standard Range

Score

10

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Good equipment and well cared for

Daniel

- from Pontevedra - Travelled with March 2023

High-end range

Score

6.7

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They have given me a new table and it was also waxed.

I have had problems with the bindings and I have had to go up to 3 times to get them put on correctly since they cannot be manipulated as they are rented. The clerk didn't seem to want to do his job.

Yeray

- from Baleares - Travelled with March 2023

Bronze Range

Score

10

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We went a day before to avoid queues, the guys from the store recommended it to us and the treatment was very good.

Cristina

- from Barcelona - Travelled with March 2023

Bronze Range

Score

10

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Very good quality equipment . Practically all of us who rented equipment were premiering it. In the ski shop everything was very well organized and they treated us very well. We would repeat with this store without hesitation for the good equipment and treatment they gave us.

Nothing to say

Standard Range

Score

10

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Very good quality equipment . Practically all of us who rented equipment were premiering it. In the ski shop everything was very well organized and they treated us very well. We would repeat with this store without hesitation for the good equipment and treatment they gave us.

Nothing to say

Rogério

- NS/NC - Travelled with February 2023

Bronze Range

Score

8.7

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Professionalism of store staff

The equipment could be a little more recent...

Anxo

- from Valencia - Travelled with February 2023

Bronze Range

Score

10

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Good quality and comfortable equipment . Excellent attention.

I liked everything.

Standard Range

Score

10

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It was fine, everything was perfect.

I liked everything.

Carlos

- from Tenerife - Travelled with February 2023

Standard Range

Score

7.3

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Sufficient quality for our level

All good

Standard Range

Score

7.3

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All good

Anything

Gemma

- NS/NC - Travelled with February 2023

Silver Range

Score

9.3

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The store staff the best, we went early to avoid queues

Silver and bronze range is the same, I think it is not worth paying more

Joan

- from Barcelona - Travelled with January 2023

Silver Range

Score

8

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Everything's fine.

Guillem

- from Barcelona - Travelled with January 2023

Gold Range

Score

10

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Comfort

Nothing. Everything's fine

Jose-Angel

- NS/NC - Travelled with January 2023

Gold Range

Score

10

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How close it was to telehuevo and the equipment that was quite good

Arturo Javier

- NS/NC - Travelled with January 2023

High-end range

Score

8.7

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We had a problem with the boots and it was resolved immediately.

Maria Magdalena

- from Baleares - Travelled with January 2023

Bronze Range

Score

10

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Next time we will rent the helmets through Esquiades, they were somewhat expensive directly in the store. Esquiades did not give us this information.

Iris

- NS/NC - Travelled with January 2023

Silver Range

Score

6.7

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Easy to pick up and return the equipment

Silver range… regular!! The ski boots are rather bronze range, silver is supposed to be a equipment that is used, but not crushed, and above all the boots, they were regular. One of the sticks was even crooked, it doesn't influence the ski, but if there are 3 categories of type of equipment , I don't think that corresponds to "Silver". The boys are quite nice, but the girl who is in charge is quite rude. That they “offer” you to pay insurance for the equipment . It's not much, but it's another €3 per person per day.

Mercedes

- NS/NC - Travelled with January 2023

Silver Range

Score

7.3

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The store well located, the staff very friendly

Very used equipment

Carlos

- NS/NC - Travelled with January 2023

Bronze Range

Score

8.7

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Adequate product as contracted

Nothing all normal. To put some but, the boots of this level are very "crushed" and some with broken transport straps (without the possibility of changing them for others)

Guillermo Pablo

- NS/NC - Travelled with January 2023

Silver Range

Score

9.3

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VERY GOOD ATTENTION AND EQUIPMENT

ENOUGHLY USED ALTHOUGH IN GOOD CONDITION

Isabel Maria

- NS/NC - Travelled with January 2023

Gold Range

Score

10

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Good equipment , I would rent it again in the same place

Jorge

- NS/NC - Travelled with December 2022

Silver Range

Score

8

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Proximity to the cable car.

I think there is no difference between silver and bronze

JosÉ Manuel

- NS/NC - Travelled with December 2022

Bronze Range

Score

9.3

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The staff and their attention Also the speed in attending to the collection and return of the equipment Good location

Nothing

Sebastian

- NS/NC - Travelled with December 2022

Bronze Range

Score

10

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Very friendly staff and good team.

José Miguel

- from A Coruña - Travelled with April 2022

Silver Range

Score

10

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We rented at Viladomat, right in front of the Hotel... And everything was great, speed, good service and good material. Even thanking a change of boots because the first ones hurt me... All great.

Nothing... All great

High-end range

Score

9.3

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Everything's fine.

Jenifer

- from Castellón - Travelled with March 2022

High-end range

Score

10

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We were advised of 10 by a boy named Franco in the Viladomat store. Kind, friendly and professional.

Shaun O

- from Tenerife - Travelled with March 2022

Bronze Range

Score

8

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Excellent boots. Very attentive and efficient staff: it didn't take me 5 minutes to rent the material.

Regular skis, already very used and not very "straight" with a gap between the ends and the middle of the ski. Sticks somewhat bent. I rented at Viladomat in front of the cable car in La Massana but next time I would go to another store for the quality of the material.

Anna

- from Valencia - Travelled with March 2022

Bronze Range

Score

10

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Good

Jaime

- NS/NC - Travelled with March 2022

Silver Range

Score

8.7

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All right. Good service and good material.

David

- NS/NC - Travelled with March 2022

Gold Range

Score

7.3

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Quick service in the store.

Although the skis were of good quality, they were very deteriorated, as were the bollards and poles, one of which was even slightly bent. It does not correspond to the selected category. In other stores they are newer.

Juan Jose

- from Tenerife - Travelled with March 2022

High-end range

Score

6

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Material a little already cracked

Be careful in which store you rent since they make you pay 1 insurance that later they tell you that it covers you and it is a lie if you lose or break parts they make you pay much more than the value.... It is better to pay a deposit than insurance

Reviewer

- NS/NC - Travelled with March 2022

High-end range

Score

7.3

Customer Service from the Girls. Ski silver gear is good

The boys are always making jokes and comments (its very bad for store reputation). They should stick to their jobs and be more customer pleasing. Snowboard gear, Silver, very old and used, with a lot of damage.

Juan Ignacio

- NS/NC - Travelled with March 2022

Silver Range

Score

9.3

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The pleasant treatment and the speed both when renting and when leaving the equipment

Nothing

Carlos

- NS/NC - Travelled with March 2022

Gold Range

Score

8

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Good ones

Miguel

- NS/NC - Travelled with March 2022

Silver Range

Score

8

The quality of the equipment was good.

The staff (not all of them) were a bit grumpy like they were fed up with customers. Waiting time for equipment gathering was a bit high but normal for the number of people that were there. They need a faster system of equipment delivery cause the clerk had to check manually that each equipment piece was in the receipt we got initially.

High-end range

Score

8

The quality of the equipment was good.

The staff (not all of them) were a bit grumpy like they were fed up with customers. Waiting time for equipment gathering was a bit high but normal for the number of people that were there. They need a faster system of equipment delivery cause the clerk had to check manually that each equipment piece was in the receipt we got initially.

High-end range

Score

8

The quality of the equipment was good.

The staff (not all of them) were a bit grumpy like they were fed up with customers. Waiting time for equipment gathering was a bit high but normal for the number of people that were there. They need a faster system of equipment delivery cause the clerk had to check manually that each equipment piece was in the receipt we got initially.

Patricia

- NS/NC - Travelled with March 2022

Silver Range

Score

5.3

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Original review

El material creo que no se correspondía con una categoría oro que fue lo que pagamos.

En la estación alguien cambió mis esquís por otros que eran de la misma tienda. Al llegar a la tienda me querían cobrar los esquís, dado que el cambio no era responsabilidad del establecimiento, cosa que entiendo. Lo que no entiendo es que hacía solamente una hora y media que se había producido ese cambio de esquís, los que eran míos si estaban en la tienda porque la persona que los cambió los llevó antes que yo al establecimiento y si no hubiese sido porque mi marido y yo insistimos, nos hubiesen cobrado y no nos hubiesen dicho que mis esquís estaban allí. Es imposible que no recordasen que habían ido explicando el mismo problema hacía como mucho una hora. Nos dio la sensación de que lo único que querían era cobrarnos (como nos dijeron que habían hecho a la anterior persona) y no devolvernos el dinero a pesar de tener nuestro material en la tienda. Básicamente nos mintieron en la cara. Solamente cuando al insistir nos lo dijeron, la encargada, con muy poca vergüenza y haciéndose la loca dijo que le sonaba vagamente que había ido un Sr. Inglés con los esquís (los míos). Estoy segura de que a pesar de haber aclarado el error a ese señor no le llamaron para devolverle el dinero. Muy ...poca vergüenza.

I think the material did not correspond to a gold category, which was what we paid for.

At the station someone exchanged my skis for others that were from the same store. When I arrived at the store they wanted to charge me for the skis, since the change was not the responsibility of the establishment, which I understand. What I don't understand is that it had only been an hour and a half since that change of skis had taken place, the ones that were mine if they were in the store because the person who changed them took them to the establishment before me and if it hadn't been because my husband and I insisted, they would have charged us and not told us that my skis were there. It is impossible that they did not remember that they had been explaining the same problem for at most an hour. It gave us the feeling that all they wanted was to charge us (as they told us they had done to the previous person) and not return our money despite having our material in the store. They basically lied to our faces. Only when they insisted they told us, the manager, with very little shame and pretending to be crazy, said that it vaguely sounded to her like an English man had gone with the skis (mine).. I am sure that despite having clarified the error to that man, they did not call h...im to return the money. Very little shame.

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Tobias

- from Baleares - Travelled with March 2022

High-end range

Score

8

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Good material & nice guys in the store

Cristina

- NS/NC - Travelled with February 2022

Silver Range

Score

6.7

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It was not worth the additional price for this category. Skis without edging.

MyA

- NS/NC - Travelled with February 2022

Bronze Range

Score

8

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Friendly but a little more help was needed since it was our first time and we had no idea about anything, we did not know how the boots were going. For the rest good.

I went the day before to get the material and therefore I wasn't wearing the ski sock, and they didn't tell us that we had to try it with the ski sock, I had to come back the next day to change the boots... (We were beginners).

Bronze Range

Score

8

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Comfortable.

Kevin

- from Valencia - Travelled with February 2022

Bronze Range

Score

7.3

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Well cared for

Rafael

- from Bas-Rhin - Travelled with February 2022

Bronze Range

Score

10

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We will repeat next year

Victor

- from Tenerife - Travelled with February 2022

High-end range

Score

7.3

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The expected.

Miquel

- NS/NC - Travelled with February 2022

Bronze Range

Score

5.3

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The treatment of the Viladomat store in La Massana was bad. On the contrary, in the pic negre store everything was shot.

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