Hotel Abba Xalet Suites in Sispony, Info, Reviews and Prices

Reviews from 2021

Fernando

from Madrid

Score

9.3

Travelled in February 2021

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"10 experience! From arrival we were assigned an ideal room. I have spent 4 days in the hotel with my partner. The treatment of the hotel staff has been spectacular, a great experience to repeat. Both the hotel meter and the waiter and the rest of the staff have given us wonderful attention, giving various recommendations of the area and places to visit. We will definitely return as long as they promote good prices, competitive and oriented to skiadores. Every year we visit Andorra on these dates, the other years we used to stay in Canillo, Tarter and Soldeu, however this year we decided to change and visit this quieter and much more natural area (using it as accommodation and combining it with skiing)."

Hotel Abba Xalet Suites

Dear customer, we are glad to know that you will take us into account for a next visit to the country, your opinion is very important to us, and we will extend your congratulations to the staff who have commented. Being a hotel a few minutes from the commercial center of Andorra and a few kilometers of tracks makes us privileged when it comes to being chosen for our clients' vacations. We hope to see you on the next occasion. Lluís Armengol 2nd Front Desk Manager

Daniel

NS/NC

Score

9.7

Travelled in February 2021

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"The room was large, very well lit with exceptional views and a very comfortable king size bed. Great breakfasts and dinner too. But what we liked the most was the hotel staff, both in reception and in the restaurant area, they have been very friendly and very professional"

"Nothing, everything has been good"

Hotel Abba Xalet Suites

Good afternoon, Thank you very much for your positive assessment of your stay at our hotel. We hope to see you again, Greetings Aida Rodero Front Office Manager

Mar

from Madrid

Score

Travelled in February 2021

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"The service is great, the workers are polite, friendly and helpful. The food service is excellent, they serve very well and with sympathy. It is the second time that I go to this site and I am delighted."

Hotel Abba Xalet Suites

Good morning dear customer, we are glad that your second visit was at the same level as your first time with us, and we look forward to seeing you again soon. Kind regards from all staff. Lluís Armengol 2nd Front Desk Manager

These customers have rated the accommodation but haven't made a specific comment:

Jaime

of NS/NC

Score

Travelled in February 2021

Ana

of NS/NC

Score

9.3

Travelled in February 2021

Augusto

of Madrid

Score

9.7

Travelled in January 2021

Jon Ander

of NS/NC

Score

Travelled in January 2021

Xavier

NS/NC

Score

Travelled in February 2021

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"The baby in the next room who cried a lot"

Hotel Abba Xalet Suites

Good afternoon, we are happy to know that apart from the baby's sobs, everything was up to your expectations, if on any other occasion you have any problem, you should not hesitate to call reception to try to solve the problem. Kind regards Lluís Armengol Marquès 2nd Front Desk Manager

Alejandro

NS/NC

Score

Travelled in January 2021

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"The treatment received and the professionalism of the people who work there are above 10. They are fantastic, humane and welcoming."

"Nothing, everything was fantastic."

Hotel Abba Xalet Suites

Good afternoon, thank you for your evaluations and comments. We hope to see you again soon. Kind regards Lluís Armengol Marquès 2nd Front Desk Manager

Luis

NS/NC

Score

9.3

Travelled in January 2021

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"They always serve us very well."

"A little cold in the room"

Hotel Abba Xalet Suites

Good afternoon, thank you for your evaluations, in the next stay with us if you have any problem do not hesitate to contact the reception to solve any problem. Kind regards Lluís Armengol Marquès 2nd Front Desk Manager

Reviews from 2020

Rosa Maria

from Barcelona

Score

Travelled in March 2020

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"Everything"

"Little stay"

Hotel Abba Xalet Suites

Good afternoon Rosa Maria, Thank you very much for your positive evaluation of your stay at our hotel. We hope to see you again, Regards Aida Rodero Front Office Manager

Davy

from Hérault

Score

Travelled in March 2020

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"Nice hotel, large comfortable rooms, good meal and very friendly staff."

Hotel Abba Xalet Suites

Good evening Davy, Thank you very much for your positive evaluation of your stay in our hotel. We hope to see you again, Cordially Aida Rodero Front Office Manager

Arnau

NS/NC

Score

Travelled in February 2020

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"Modern and cozy hotel with spacious and comfortable rooms"

"Very small spa"

Hotel Abba Xalet Suites

Good afternoon Arnau, Thank you so much for your positive evaluation of your stay at our hotel. We are glad to know that you enjoyed. As far as the spa is concerned, it is not very big and for this reason, we limit the entrance to 8 people every hour. We look forward to seeing you again, greetings from Aida Rodero Front Office Manager

These customers have rated the accommodation but haven't made a specific comment:

Marc

of Barcelona

Score

8.3

Travelled in September 2020

Ruben

of NS/NC

Score

8.3

Travelled in March 2020

Veronica

of NS/NC

Score

9.3

Travelled in February 2020

Sandra

of Barcelona

Score

Travelled in February 2020

Terry

from Baleares

Score

9.7

Travelled in February 2020

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"Great deal, service Transfer to station, cleaning .... Very very well, I will repeat"

"Breakfast opens at 8 ....."

Hotel Abba Xalet Suites

Good afternoon Terry, Thank you very much for your positive evaluation, we are glad to know that you have enjoyed. Regarding what you tell us about breakfast, indicate that we make available to customers an express service from 07.30 to 08.00, with coffee and pasta for those clients who need breakfast before 08.00 to 10.30. We hope to see you again, Receive a warm greeting Aida Rodero Front Office Manager

Ferran

NS/NC

Score

Travelled in February 2020

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"The rooms are spacious and bright. Good cleaning and comfortable beds. The bathroom is renovated. Good breakfast. The lockers are very good to leave the ski team of 2 people."

"The furniture is a bit dated although it is comfortable. They do not leave even a few bottles of complimentary water, they are paid. We were given 2 beds instead of a double bed. Apparently they are limited and we did not manage to get one for the duration of our stay. Water from the shower comes out of the plate. There is no toilet brush. The Spa is fine but it is not worth the € 12 they ask if you do not have it included in the package. VERY limited schedule of transport to ski slopes (the last lap from the Funicamp is at 16:30)."

Hotel Abba Xalet Suites

Good afternoon Ferran, We appreciate that you have had a few minutes to leave us such a good assessment. Regarding what you tell us about the beds, whenever the client requests it in advance of their arrival, we can try to give them a double bed. We never confirm it 100% since we do not have all the rooms with a double bed. About the shower, we will review what you tell us with our maintenance department. In relation to the brush, indicate that from Health do not allow us to put them in the bathrooms of the rooms, it is for this reason, that there is none. Regarding transport, we will assess it with direction, if possible some time later for the coming season. Let's hope he comes back again, Regards, Aida Rodero Front Office Manager

Eric

NS/NC

Score

8.7

Travelled in February 2020

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"The very cozy atmosphere and the very attentive and friendly staff"

"The wifi was not the best."

Hotel Abba Xalet Suites

Good afternoon Enric, Thank you very much for your positive evaluation of your stay at our hotel. We are happy to hear that you have enjoyed it. On your indication of the wifi, we regret that it was not to your liking, normally it is a very highly valued point by our guests, and we have no problems with it. Regards Aida Rodero Front Office Manager

These customers have rated the accommodation but haven't made a specific comment:

Nerea

of Girona

Score

8.4

Travelled in February 2020

Ernest

of NS/NC

Score

7.3

Travelled in February 2020

Berta

of Girona

Score

9.7

Travelled in February 2020

Virginie

of NS/NC

Score

Travelled in February 2020

Jose

from Valencia

Score

Travelled in February 2020

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"Concept of quiet hotel, with all the comforts, cleanliness and correct service. It is very correct to establish capacity shifts for the use of the spa, which allows a quiet and pleasant experience. We will probably repeat this hotel."

"The information provided at the reception and restaurant about breakfast schedules that did not match each other or what was announced in the elevator information notes is improvable. For a ski hotel the beginning of breakfast service at 8:00 am seems late."

Hotel Abba Xalet Suites

Mr. José, thank you for your time in answering the questionnaire, the information we give at reception is correct since the breakfast buffet schedule is from 8 in the morning, although it is true that the elevator information is extended, and It gives the possibility of making an express breakfast from 7:30 to 8:00, in order to offer something for those who must leave before the opening, as well as we offer a picnic for those who are even more early risers, a service that must be ordered before from 19:00 the previous day. We still take note of the comment regarding the opening of the restaurant, and we hope to see you next time. Lluís Armengol 2nd Front Desk Manager

Florencia

NS/NC

Score

9.3

Travelled in February 2020

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"Everything has been perfect, the accommodation and the hotel staff. I had a great time."

"They could improve the breakfast buffet somewhat."

Hotel Abba Xalet Suites

Hello Mrs. Florence, first of all thank you for your answers to the questionnaire, and tell you that we take note of the comment about the breakfast buffet. We wish to see you soon in our establishment. Lluís Armengol 2nd Front Desk Manager

Mar

NS/NC

Score

Travelled in February 2020

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"The rooms are cozy and spacious."

"It included a dinner but we had to pay a bottle of water, yes it is 3.50 but it could have been included in the dinner."

Hotel Abba Xalet Suites

Dear Mar, thank you for attending the questionnaire, in all the agencies and pages it is written that the drink is separate, saving this comment, we are glad to know that you had a happy stay and we hope to see you again in the future. Lluís Armengol 2nd Front Desk Manager

These customers have rated the accommodation but haven't made a specific comment:

Davinia

of NS/NC

Score

9.7

Travelled in February 2020

David

of Barcelona

Score

9.3

Travelled in February 2020

Angela

of NS/NC

Score

9.3

Travelled in February 2020

Hugo

of NS/NC

Score

7.7

Travelled in February 2020

Gema

from Madrid

Score

7.3

Travelled in February 2020

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"Clean, spacious room and very comfortable beds. Good food."

"The dinner service very slow. Breakfast should open a little earlier. We were at the bar and they played a football game at full blast. We were a group of 11 people and one night for dinner they put us at tables separated by a piece of furniture"

Hotel Abba Xalet Suites

Dear guest, thank you for your time answering the questionnaire, We have an express breakfast service that is offered from 7:30 to 8:00, anyway we will appreciate the possibility of opening before. It is possible that at some point if the tables come all at once, the service will slow down a bit. As for the furniture that separated the tables, as I have been told, the upper part of it was removed so that its height does not affect them. We hope to see you again next time. Lluís Armengol 2nd Front Desk Manager

Antonio

from Madrid

Score

4.3

Travelled in February 2020

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"The rooms and the treatment of the staff of the reception team, attentive at the time of check in and check out and the two room waiters, good spa, and good location"

"The treatment received by the maitre, taking us for a fool when excusing himself saying that the meat he put that was sirloin (which was not) was because the translation that they themselves have in the letter is wrong ... Incredible. Tell me there is no left or give me another option but accept your mistake. The next night we asked the other person in charge of the room who attended to us if we could choose the hamburger they had on the lunchtime menu paying supplement, he replied that the lunchtime menu as its name indicates is only served at noon, it is impossible to take anything from that menu at night. The next night we see a waiter serving a hamburger, to our astonishment we ask the maitre and he tells us that if we asked for it one day before if we could have had dinner it was always like that ... Again incredible and without assuming his continuous mistakes ... His attempt to fix it was to invite us to a glass of cava the 5 night of our stay ..."

Hotel Abba Xalet Suites

Hi Mr. Antonio, thank you very much for answering the questionnaire. In fact the meat that was offered that night that you are talking about, was a kind of beef steak, which the French call Faux-filet, and that day the receptionist translated badly by putting as sirloin, it was no intention to deceive them . Regarding the hamburger, which was served at another table corresponds to that of room service, a service that we have open all day, and the client asked for it the day before. We never serve dishes from the noon menu at night. We wait for you again next time. Lluís Armengol 2nd Front Desk Manager

Lluís

from Barcelona

Score

9.3

Travelled in February 2020

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"Everything in general, the treatment at reception, dining, food, ..."

"The elevator broke down Saturday evening and they did not perform until Monday morning. I think they should have more immediate technical service"

Hotel Abba Xalet Suites

Thank you very much for your qualifications. Problem, which unfortunately they couldn't solve until Monday evening as they couldn't find the fault. To all the clients we were able to help with the suitcases, we did it. Unfortunately we were almost 2 days without this wit. We look forward to seeing you again soon to see that everything is in order. Lluís Armengol 2nd Front Desk Manager

These customers have rated the accommodation but haven't made a specific comment:

Sonia

of Barcelona

Score

Travelled in February 2020

of NS/NC

Score

8.3

Travelled in February 2020

Lucian Teodor

of NS/NC

Score

Travelled in February 2020

David

of Barcelona

Score

6.7

Travelled in February 2020

Gerard

from Barcelona

Score

8.7

Travelled in February 2020

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"Almost everything in general, treatment, service, food"

"The heat in the room, without the possibility of regulating the temperature"

Hotel Abba Xalet Suites

Dear guest, thank you for your ratings. The temperature of the hotel is central, however, you can regulate the radiator using a key, both in the room and in the bathroom. Next time we recommend you to call the reception in front of any obstacles so that we can help you in any case. Warm regards, and we look forward to seeing you soon. Lluís Armengol 2nd Front Desk Manager

Judit

NS/NC

Score

9.3

Travelled in January 2020

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"Everything has been great, marriage with a teenager, service, staff, cleaning. The best coffee, is one of the few hotels that have it machine and is very good. All stay great."

"My son slept on a sofa bed and I think as a teenager he was small. It would have to be a normal bed, you had to sleep sideways, your feet popping everywhere. Breakfast wasn't much."

Hotel Abba Xalet Suites

Thank you very much for your assessment. We acknowledge that next time you have a problem with the room, please let us know and we will look for a solution right away. We regret that your child does not rest everything he liked. Lluís Armengol 2nd Front Desk Manager

Momo

NS/NC

Score

9.3

Travelled in January 2020

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"Situation"

"It is necessary to reform some part of the room"

Hotel Abba Xalet Suites

Good, thanks for valuing our establishment, Every year we are doing some reforms, some more visible, others less, but we are always renewing. We will also check the room where he stayed to see if something more needs to be done. We hope to see you coming soon. Lluís Armengol 2Front Desk Manager

These customers have rated the accommodation but haven't made a specific comment:

Aleix

of Lleida

Score

9.7

Travelled in February 2020

Cristina

of NS/NC

Score

9.7

Travelled in February 2020

Jesús María

of Madrid

Score

8.3

Travelled in January 2020

Tania

of Valencia

Score

Travelled in January 2020

Fernando

NS/NC

Score

Travelled in January 2020

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"Food"

"Attention rececpicón afternoon shift."

Hotel Abba Xalet Suites

Dear guest, we regret that the problems you had with this department, we can assure you that we always try to make customers feel as if they were in their own home. We are pleased to know that you liked the hotel food and we hope to assist you on the next occasion. Lluís Armengol 2nd Front Desk Manager

Ismael

from Barcelona

Score

9.7

Travelled in January 2020

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"The food very well"

"The pool is only operational in summer ..."

Hotel Abba Xalet Suites

Dear customer, we appreciate your time in valuing us, in fact the heated pool is only active from June to September since it is not covered. We hope to see you next time. Lluís Armengol 2nd Front Desk Manager

Ariadna

NS/NC

Score

9.3

Travelled in January 2020

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"Spacious, clean rooms, very comfortable bed, varied food. Stay to remember with my boy Frank"

"The spa is fine but it is quite tiny"

Hotel Abba Xalet Suites

Thank you very much for your feedback. We hope to see you again by Andorra Lluís Armengol 2nd Front Desk Manager

These customers have rated the accommodation but haven't made a specific comment:

Esteban

of Valencia

Score

Travelled in January 2020

Sergi

of NS/NC

Score

Travelled in January 2020

Daniel

of NS/NC

Score

Travelled in January 2020

Miriam

of Valencia

Score

9.3

Travelled in January 2020

Marc

NS/NC

Score

9.7

Travelled in January 2020

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"A very good stay, all great"

"All perfect"

Hotel Abba Xalet Suites

Good evening, thanks for your time answering the survey, we are glad to know that everything was to your liking, although we see that the food did not go completely satisfied, we take it into account to improve ourselves. We hope to see you again. Lluís Armengol 2nd Front Desk Manager

Hotel Abba Xalet Suites

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