7.1
Iciar
travelled with family
July 2026
Booked on Amimir.com
Good
The food was delicious, and the included water and soft drinks were a great bonus. There was a refrigerator in the room.
Comida rica , el agua y refrescos que esten incluidos es un super plus muy bueno. Habia nevera en la habitacion
The pool water was quite dirty, and the lunches and dinners were very repetitive. The entertainment, especially at night, wasn't worth it (during our 8-day stay, we only enjoyed the Bruno Mars show, which was really, really good). The rest didn't impress us. And the fact that the pool closes at 7:30 pm...
El agua de la piscina bastante sucia, y las comidas y cenas muy repetitivas, la animacion sobre todo nocturna no vale la pena( en nuestra estancia de 8 dias, solo nos gusto una que hubo de bruno mars que la verdad estubo muy pero que muy bien ) las demas no nos hizo gracia. Que la psicina cierre a las 19.30....
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8.3
Sergio
travelled with family
July 2026
Booked on Amimir.com
Very good
Excellent cleaning staff
Personal de limpieza excelente
The pool closes at 7:30 pm
El cierre de la piscina a las 19'30
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9.1
Yady
travelled with family
June 2026
Booked on Amimir.com
Excellent
Honestly, almost everything was great. Excellent for going with children. The food was very good and tasty; it wasn't the most varied, but what they had was delicious. Special mention to Miriam from the dining room; she was super friendly, charming, and made everything easy. I went with my children, and she always had a smile on her face. The included drinks were a great bonus; I hadn't seen that in other hotels. I liked how the dining room was organized because people didn't crowd together; they were very organized and everything ran very quickly.
La verdad que casi todo muy bien, para ir con niños excelente, la comida muy buena y rica no es las más variada, pero lo que hay está rico, especial mención a Mirian del comedor, super amable, encantadora, y facilitaba todo, fui con mis niños y siempre tenía una sonrisa, la bebida incluida en un super punto, no lo había visto en otros hoteles, la organización del comedor me gustó ya que no sé amontonaba la gente porque eran previsores iba super rápido.
Perhaps I would extend the dinner hours a bit more, as we had to rush to eat dinner so we could go to the mini-disco with the children, but it's just a suggestion and not a negative point.
Quizás extendería más el horario de la cena, ya que teníamos que cenar corriendo para ir a la minidisco con los niños, pero solo es una sugerencia y no un punto negativo.
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7.4
Victor
travelled with family
June 2026
Booked on Amimir.com
Good
A major renovation has been done at one of their restaurants; it is now more spacious, organized, and above all, I would highlight the great new decor.
Gran reforma en uno de sus restaurantes, ahora es mas espacioso, organizado y sobretodo destacaria la gran decoración implementada.
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8.9
Miguel
travelled with family
June 2026
Booked on Amimir.com
Very good
Very good hotel for a family holiday
Hotel muy bueno para ir en familia
There is a lack of things for people with reduced mobility, such as chairs to enter the pool, chairs in the bathrooms for people with reduced mobility.
Falta cosas para peesonas con movilidad reducida, como silla para entrar en la piscina, sillas en los baños que alguien va con movilidad reducida.
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6.9
Álvaro
travelled with friends
June 2026
Booked on Amimir.com
Good
Good facilities.
Buenas instalaciones.
Staff shortage in bar-restaurant area.
Falta personal en zona de bar-restauracion.
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9.4
Eduardo
travelled with family
June 2026
Booked on Amimir.com
Excellent
Nice facilities; the room we were assigned was modern. The meals offered enough variety.
Boas instalações, o quarto atribuído era moderno. Refeições com variedade suficiente.
This hotel accommodates a large number of guests, and that sometimes shows in the lines at the front desk, for meals, and for the elevators.
Since it also hosts several children every year—who, as far as I could tell, participate in local sports competitions—there was sometimes some disorder related to the behavior of some of them: noise in the hallways, sometimes very early in the morning, disregard for lines at meals, etc. This is normal when it comes to children, but it can be annoying for those who are more sensitive.
Hotel que aloja muitas pessoas e por vezes isso faz-se notar nas filas para a recepção, refeições e elevadores.
Como aloja anualmente também várias crianças que, pelo que percebi, participam em competições desportivas locais, por vezes havia alguma desordem relacionada com o comportamento de algumas, barulho nos corredores, por vezes muito cedo, desrespeito pelas filas nas refeições, etc. Normal quando se trata de crianças mas pode incomodar quem for mais sensível
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10
Edwin
travelled with family
May 2026
Booked on Amimir.com
Excellent
Unbeatable value for money
Calidad precio, inmejorable
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2.3
Eulogio
travelled solo
May 2026
Booked on Amimir.com
Basic
None
Ninguno
We were supposed to check in at 3 pm, it was 4:30 pm and we still hadn't checked in. Their response was that things were happening. The food was the same every day. They were supposed to charge us 6.60 for tourist tax, but they charged us 9.90 because they said it had changed, even though the booking stated 6.60.
Teníamos que entrar a las tres de la tarde eran las cuatro y media y aún no habíamos entrado,su contestación es de que pasan cosas ,la comida cada día lo mismo nos tenían que cobrar 6.60 del impuesto turístico y nos cobraron 9.90 porque decía que había cambiado, Cosa que en la reserva ponía 6.60 ,
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8.9
Rosana
travelled with family
May 2026
Booked on Amimir.com
Very good
The food is very good.
El menjar molt bo
Very cold in the rooms, they didn't put heating on and we had to ask for lots of blankets. Also, it rained and they wouldn't let us leave the car on the sidewalk to unload.
Molt fred a les habitacions, no van posar calefacció i vam haver de demanar moltes mantes. A més, va ploure i no ens van deixar deixar el cotxe a la vorera per descarregar.
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8
Ana
travelled with family
April 2026
Booked on Amimir.com
Very good
The hotel is very well located and great for families with children... The food is quite good. And above all, the drinks are excellent; you can get as much water or soft drinks as you like at any time, which is a big plus.
Hotel muy bien situado y para ir con niños es genial ...
Comida bastante buena.
Y sobre todo la bebida ,q t puedes ir poniendo lo q quieras agua o refrescos a todo momento y es un punto a su favor.
The downside is that the rooms need renovation. And then, upon entering, there was a strong smell of tobacco. Even though we're not smokers, the smell was very noticeable. We had to leave the balcony door open all day, and even then, the smell permeated the curtains.
Lo negativo es q a las habitaciones les faltaría una reforma .
Y luego al entrar hacia olor a tabaco ,nosotros q no somos fumadores ,s notaba mucho el olor al entrar, tuvimos q dejar el balcón todo el día abierto y haun así, el olor estaba impregnado en las cortinas.....
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7.7
Ana
travelled with family
April 2026
Booked on Amimir.com
Good
Great for going with kids... And drinks are included, which is always a plus, water and soft drinks.
Genial para ir von niños ...
Y bebidas incluidas, q eso siempre va bien ,agua y refrescos
The rooms are a bit outdated and could use a renovation. And the room smelled of tobacco; we had to leave the balcony door open.
Las habitaciones un poco anticuadas ,les aria falta una reforma.
Y la habitación holia a tabaco ,tuvimos q dejar el balcón abierto.
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8.3
Pedro
travelled with family
April 2026
Booked on Amimir.com
Very good
Its location is good and if you go with children it is phenomenal, it also has a fairly complete buffet. The swimming pools, water games and children's parks in a mini resort space are its main attraction.
Su ubicación es buena y si vas con niños es fenomenal, además tiene un bufet bastante completo.
Las piscinas , juegos de agua y parques para niños en un espacio mini resort son su principal atractivo.
The water in the heated pool is cold, ask those who leave before paying for the service. Another fairly common problem is queues to purchase a drink.
El agua de la piscina climatizada está fría , preguntar a los que salen antes de pagar por el servicio.
Otro problema bastante común son las colas para adquirir una consumición.
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6
Veronica
travelled with family
April 2026
Booked on Amimir.com
Average
On the positive side, we'd like to highlight that the staff are aware of the issues and always try to resolve them as best they can. The outdoor pool area is very nice; our son thoroughly enjoyed both the water features and the pool. The children's play area is also spacious, with various options for children to play and have fun. As for the food, it was generally quite good. They have a griddle where they make tortillas to order for breakfast, as well as freshly cooked meat and fish, which is much appreciated.
Como punto positivo, destacamos que el personal es consciente de los problemas y, en todo momento, intenta solucionarlos de la mejor manera posible.
La zona de piscinas exteriores está muy bien; nuestro hijo disfrutó mucho tanto de las fuentes de agua como de la piscina.
El chiquipark también es un espacio amplio, con varias opciones para que los niños puedan jugar y entretenerse.
En cuanto a la comida, en general fue bastante buena. Disponen de plancha donde preparan tortillas en el momento para el desayuno, así como carne y pescado recién hechos, lo cual se agradece.
Overall, our experience at the hotel was quite disappointing, as we constantly felt they weren't prepared to handle so many guests. From the moment we arrived, it was all waiting. Just checking in took us about an hour and a half to queue, which was especially difficult travelling with a two-year-old and all that entails. Once inside, while exploring the facilities, we discovered the children's play area was closed. We were surprised that, given it was Easter week—a peak season—they didn't have flexible hours, as it closed at 6:00 PM. We chose this hotel, in part, because of the heated pool. However, besides being an extra charge, there was also a queue to get in. The first time, after waiting about 20 minutes, we couldn't even get in. When we finally did, the water was cold; in fact, some people preferred not to go in at all. We couldn't stand it for more than half an hour. Furthermore, there was a problem with the water in our building. On the first day we couldn't shower: initially it was impossible to regulate the temperature and then there was simply no waterAlthough they eventually resolved the issue, we couldn't access the service when we truly needed it. In short, the organization, customer flow management, and facility maintenance leave much to be desired.
En general, nuestra experiencia en el hotel ha sido bastante decepcionante, ya que en todo momento tuvimos la sensación de que no estaban preparados para recibir a tanta gente.
Desde la llegada, todo fueron esperas. Solo para hacer el check-in estuvimos aproximadamente una hora y media haciendo cola, algo especialmente complicado viajando con un niño de 2 años y todo lo que eso implica.
Una vez dentro, al recorrer las instalaciones, nos encontramos con que el chiquipark estaba cerrado. Nos sorprendió que, siendo Semana Santa —una época de alta ocupación— no tengan horarios adaptados, ya que cerraban a las 18:00.
Elegimos este hotel, en parte, por la piscina climatizada. Sin embargo, además de ser de pago, también había que hacer cola para acceder. La primera vez, tras esperar unos 20 minutos, ni siquiera pudimos entrar. Cuando finalmente lo conseguimos, el agua estaba fría; de hecho, había personas que preferían no meterse. Nosotros no aguantamos más de media hora.
Además, en nuestro edificio hubo un problema con el agua. El primer día no pudimos ducharnos: inicialmente era imposible regular la temperatura y, después, directamente no había agua. Aunque finalmente lo solucionaron, no pudimos hacerlo en el momento en que realmente lo necesitábamos.
En resumen, la organización, la gestión de la afluencia de clientes y el mantenimiento de las instalaciones dejan bastante que desear.
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6.6
Noelia
travelled with family
April 2026
Booked on Amimir.com
Good
Water Slides for children
Los toboganes para los peques
Long queues of people waiting at the entrances and exits to check in. Old rooms and bathrooms especially.
Largas colas de espers en las entradas y salidas para hacer checking
Habitaciones viejas y baño sobre todo
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10
Elsa
travelled with family
September 2025
Booked on Amimir.com
Excellent
The location is excellent
La ubicación es excelente
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7.3
Raul
travelled with family
September 2025
Booked on Amimir.com
Good
A hotel in a very good area that clearly shows a desire to improve, with a renovated restaurant that is exceptional in every way.
Hotel en muy buena zona y que se les ve con ganas de mejorar, con un restaurante reformado excepcional en todos los sentidos.
Poor cleaning. It depends on the date, mind you, it could be overflowing.
Limpieza mala.
Depende de fecha ojo, que puede estar desbordado
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8.9
Belén
travelled with family
September 2025
Booked on Amimir.com
Very good
Spectacular entertainment! There's something going on at all hours, not just for kids but for the whole family. The entertainers are brilliant; I've never seen such a dedicated entertainment team with such enthusiasm. Andrea, the receptionist, was delightful and helped us a lot with a minor problem we had. Yolanda, the buffet waitress, was a 10/10, provided excellent service and was very friendly.
Animación espectacular!! A todas horas hay cosas y no solo para niños, sino para toda la familia. Los animadores son geniales, no he visto nunca semejante equipo de animación y con tantas ganas.
Andrea , una chica de recepción, encantadora y nos ayudó mucho con un problemilla que tuvimos.
Yolanda, camarera del buffet, una mujer de 10, un trato excelente, muy amable.
The buffet food was a bit "battle-like," but for a 3-star hotel, it's pretty good...
La comida del buffet un poco "batallera", pero para ser hotel 3 estrellas está medianamente bien...
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8.3
Jorge
travelled with family
August 2025
Booked on Amimir.com
Very good
Huge pools, activities, Water Slides
Piscinas enormes, actividades, escorregas
Sometimes poorly washed dishes, not collecting the "spare" towels more often...
Loiça por vezes mal lavada, não recolherem as toalhas de "reserva" de lugares mais vezes...
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4.9
Francisca
travelled with friends
August 2025
Booked on Amimir.com
Basic
Good price.
Buen precio .
Don't be fooled by super deals. It's crowded and understaffed. Every time you go to get food, it's a bit of an excursion.
No hay que dejarse engañar por super ofertas.
Mucha aglomeración de gente y poco personal.Cada vez que ibas a coger comida una excursión.
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