Habitat Zona Media

• Reviews from 2019

Cristina

NS/NC

Rated

7

Travelled in April 2019

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"The one bedroom apartment was very nice, beds and comfortable sofa, everything quite new. For 3 people it is very good."

"When you book in skis you do not know what kind of apartment they are going to give you and I think there is a lot of difference between apartments, we were lucky. I would like to be able to book knowing what I am booking. Having to go to pick up the keys at the Montesol Arttyco hotel is very uncomfortable and of course paying € 150 bail I did not like anything, anywhere I had been asked for a long time. The heating system is with oil radiators, the right temperature but with 2 oil radiators I do not know if in January the truth will be enough"

Cristina

from Madrid

Rated

8.4

Travelled in April 2019

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"The apartment was very nice, clean and tidy, with everything we needed to spend a couple of days, plus, we were 7 min from the chairlift."

"It would be a plus to have Wifi in the apartments, although it is indicated on the page that they do not have."

David

from Madrid

Rated

7.6

Travelled in April 2019

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"The apartment is very well distributed and has good kitchen accessories. It is very new and with modern decoration."

"Television has few channels and those that are not normal and badly tuned."

These customers have rated the accommodation but haven't made a specific comment:

Víctor

of Valencia

Rated

8

Travelled in April 2019

Pablo

of Toledo

Rated

7.2

Travelled in April 2019

No Reply

of NS/NC

Rated

7.2

Travelled in March 2019

Marta

of NS/NC

Rated

8

Travelled in March 2019

Diego Alejandro

NS/NC

Rated

6.8

Travelled in April 2019

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"The floor is heated"

"To access the aparthotel we had to go through the garage. And we asked if they had indoor parking and they said no when they had a lot of free sites."

Mario

NS/NC

Rated

5.4

Travelled in March 2019

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"The room was spacious."

"The beds were super small. The distance to get to the slopes. The reception where you pick up the keys is VERY AWAY from the apartments."

Jessica

NS/NC

Rated

7.5

Travelled in March 2019

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"The payment of € 150 as bail."

Habitat Zona Media

Good afternoon Jessica: We are happy with your score. As for the deposit, we can not do anything else, last year it was € 250 and we have lowered it to € 150; but you can not imagine how they sometimes leave apartments, or things that break. Something we must retain; we know that they "pay" just for sinners but the bail is returned 99% of the time on the same day of departure or the next day at night, so as not to cause inconvenience to our clients. In all the apartments they do it and I believe that we are the ones that charge the least and the fastest we give back from the Sierra Nevada. Greetings and we hope you visit us again.

These customers have rated the accommodation but haven't made a specific comment:

Alejandra

of NS/NC

Rated

7.2

Travelled in February 2019

Javier

of Huelva

Rated

9.6

Travelled in February 2019

Alberto

of NS/NC

Rated

9.2

Travelled in January 2019

Maria

of NS/NC

Rated

5.6

Travelled in January 2019

Patricia

NS/NC

Rated

4.3

Travelled in February 2019

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"Being able to access half of the tracks at the end of the street we liked, it was less than 10 minutes walking."

"The apartment for our taste was too small had to find the space to open the suitcase, the rest was fine."

Habitat Zona Media

Good afternoon Patricia, it is true that this studio for 2 is something small, but normally our customers like it a lot, because it has been released this season and it is all new, sofa opening it, big television, we take note for the suitcase theme, but it has a large wardrobe .. Thank you very much for your comments

Paula

NS/NC

Rated

5.2

Travelled in February 2019

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"That the apartment was renovated"

"Having to pick up the keys at the hotel, the location very far from the slopes, which will not work hot water in the apartment."

Sara

NS/NC

Rated

4.6

Travelled in February 2019

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"The part of the kitchen and bathroom was very good."

"The sofa bed is very uncomfortable. Maybe it would not be bad to put a mattress more comfortable."

Habitat Zona Media

Good afternoon Sara: We will look at the mattress with a view to the next season; usually the clients value that apartment very well and its great location, we feel that you will find some inconvenience. Regarding the price came in high season, the weekends of February are the most expensive of the season. On other dates the prices drop ostensibly A greeting

These customers have rated the accommodation but haven't made a specific comment:

Luis Santiago

of Alicante

Rated

8

Travelled in January 2019

Rubén Pablo

of NS/NC

Rated

7.2

Travelled in January 2019

Jose Manuel

of NS/NC

Rated

7

Travelled in January 2019

Tamara

NS/NC

Rated

4.8

Travelled in February 2019

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"The area of the apartment's location and the comfort of the garage (upon payment) with the apartment. Like the mountain views."

"The cleaning since there were hairs on both beds. The cups and glasses, since one was broken there were no 4 equal (2 glasses of zurito and 2 of cider) (2 large cups and 2 small) should be the same 4 in both cases. The towels were not the same, there were 3 large and one small and 2 hand towels. It did not fit for 4. As a recommendation compared to other ski resorts it would be very easy to deliver the ski pass on arrival (Formigal or grandvalira do it). Reason: the first day we could not use the chair that goes down to the station and the queue for the pass was more than 1 hour. I hope they are constructive contributions for the future."

Habitat Zona Media

Good morning Tamara: Thank you for your contributions, the cleanliness is the truth that it is the first time that we are told something negative this season (we are very happy with the new cleaning team this year), I imagine it would happen to them, sometimes laundry comes some hair, we feel it enormously, as for the kitchen utensils we will review it, I imagine that some previous client would break some cups or glasses and they would replace with what they had in store. As for the ski passes .... I see that's why we value the service in a 1, but that's not our fault, here you value the apartments and not Esquiades.com we see that the problem of the ski passes has influenced us very negatively , that should be communicated to Esquiades.com. We do everything we can to make our clients as good as possible and give them the most adequate service, in fact Tamara gave her an apartment (with an independent bedroom) instead of a studio (which does not have an apartment), obviously without increasing price. Greetings and hopefully you will come back and we will try to do better. A greeting

Esquiades.com

Tamara, as for the ski pass, it is true that in Sierra Nevada we still do not have the option of taking the ski passes to the hotel. In the confirmation voucher we provide this information so you can plan ahead. We will continue working to make possible the delivery of ski passes also in the Sierra Nevada.

Pedro

NS/NC

Rated

8

Travelled in January 2019

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"The chairlift was near the apartment, with boots no more than 10 minutes. The apartment had good heating, we did not spend anything cold. We were able to park the car very close on the street."

"The entrance to the corridor is for a parking, it seems that they are in some storage rooms. But once inside the room everything was great. The worst thing of all is that the pass must be collected at the ticket office and not provided when you pick up the keys to the apartment as in other stations, we lost more than an hour and a half to pick it up."

Habitat Zona Media

Good afternoon Pedro: we appreciate your comments and ratings. There is an elevator that would take you straight to your apartment but being broken and not fixing the community, you have to go through the parking lot which is a little weird, but those apartments are great. Regarding the other thing that he says, it is not our business, he puts us in services a 6 (what worse values us) but we really can not do anything, that must be discussed with Esquiades.com Again thank you for your comments and we hope you will repeat in your experience with us. A greeting

Manuel

NS/NC

Rated

1.6

Travelled in January 2019

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"Near the chairlift"

"I did not like anything, a studio with sofas in poor condition and expensive price. I do not recommend it"

Habitat Zona Media

Manuel good afternoon: We are overwhelmingly surprised by your comment, it can not be all negative. It is the first time that someone complains about the study they occupied, even so at their first call we put remedy on the fly, they left their study until they returned from skiing in the afternoon because it did not suit them to change when they called (so that we could not sell it) and they were given an apartment for the next night, with a bedroom, something much more expensive than what they had booked. To top it off, we left the parking for free because you claimed that you could not park when it was Saturday in your new location. So, on our part, we could not act better. Well, neither for those approves us in their notes or staff, which evaluates with a 4, when Esquiades.com customers have us valued at 7.8. To give you another example: we scored with a 1 in rooms when we have an average of 7, and in cleaning with another 1 when we have a 6.8 and with the new cleaning team this season all are flattery. In a few places they will have treated you better and with that lightness. But good .... Greetings

Jon87

NS/NC

Rated

9

Travelled in January 2019

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"The situation, close to the mid-size chairlift"

"Very small apartment seems to be the storage rooms of the building rebuilt in apartments, and the bed in the room is a bunk"

Habitat Zona Media

Good evening Jonathan, thankful for your comments. The studios usually consist of a bunk bed and a double sofa bed. A greeting

Carlos

NS/NC

Rated

8.8

Travelled in January 2019

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"We have had a renovated apartment, very close to a chairlift (40-50 m) and comfortable despite being a group of 4 people. The employees of the hotel that manages the apartment were very nice and very helpful."

Jorge

from Madrid

Rated

6.8

Travelled in January 2019

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"The girl who grabs your hotel phone is super friendly and explains everything (location of the apartment, where is the garage and everything). The apartments were not far from the chairlift to go down to Pradollano (3-5 min), the best for skiers is a bit more expensive for going down stairs and walking with boots. The house in general well, you can regulate the heating and we do not pass heat at any time or cold."

"The shower had a heater or whatever and if the water ran out it would only come out cold. Some large kitchen bowl and some kitchen utensils (wooden spoons). In quality price is normal for young children who do not need much good either, especially for families with children and older couples alomejor it is a little small the apartment or very simple."

• Reviews from 2018

Rocio

NS/NC

Rated

9.2

Travelled in December 2018

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"The apartment was beautiful. Had up whirlpool"

"There is something far from the square and the tracks"

Alejandro

from Las Palmas

Rated

10

Travelled in December 2018

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"I will expose the total of the stay because when I wanted to plan because there was a lot of data that I had to investigate and I did not know, here I leave my experience and recommendations: first, we were very happy with the treatment given by both skis and their collaborators , we decided to book the complete package with skis (including: accommodation, ski pass and equipment rental), the treatment was imaginative, from the telephone attention of skis for the doubts that arose as much as the attention on the part of the accommodation (HABITAT HALF AREA, Arrtyco.) As of the equipment rental shop (international ski school) right in front of the Meliá in the upper square. First of all I would like to point out the itinerary to follow; We came from the Canary Islands so we had to find all the connections and take advantage of the days to the maximum possible, for this it cost us a little to square all the details of the trip but we did it in the following way - there are no direct buses (buses) from the airport to Sierra Nevada but, there is a line that has a very regular service (see page) that takes you from the airport to the bus resort or to the center of Granada, with numerous ...buses and is arranged so that they respond to the arrivals of airplanes at the airport so the service is continuous and very good. We decided to stay near the bus resort (the first night since at the time we arrived there was no bus to take us to sierra nevada) to take the first one in the direction of sierra nevada and thus be able to take advantage of the day skiing the schedules are given by tocina bus company; they have a defined schedule that you can check on their page but we take the one at 8.00 am with which we arrived at sierra nevada at 8.45-9.00 and we were able to take advantage of the next day point and important doubt, in the hotels it is normally established so that arrive one day in the afternoon from 17.00 to check in and start skiing the next day but we wanted to do it the same day so, we inform ourselves and it works in the following way: we select the ski pass days on the page of skis and the ski pass is delivered to the ski resort ticket offices, which can be picked up (printing the voucher given to you when booking in skis) regardless of whether you check in at the hotel or not. In any case, we talked previously with the hotel (habitat middle area) that is managed by arttyco and they treated us very well, both by phone the previous days and upon arrival, for the arrival we took the bus in the center of the square that took us to the building where we collected the keys, since this company runs different buildings where they have the accommodations and then they assign you to those who have free or at your discretion, we were given an apartment that was great, new, with all the comforts and services , a couple of minutes walk from the parador chairlift (which has the last stop of the alta alta area closed, does not reach the university hostel but where we were and the streets above, we were given the apartment in a complex called monte oiz, it was perfect: the heating worked perfectly, the accommodation was new and immaculate. "" "the only drawback is that the apartment does not have wifi" "the receptionist angel and his partner" granaína "welcomed us warmly and even took us by car to the accommodation, thank you very much tmb pq the treatment was excellent. That said, we commented with the hotel that we would like to check in early and they told us it was possible so we entered from the morning (although it is assumed that the check in is after 17.00 but in our case it was possible to enter earlier so we could leave the suitcases and go to the slopes) so with the coats and equipment we brought we went to pick up the pass and the rental shop "international ski school" where we were very well attended, i asked a thousand questions during the 5 days to the boy that he was there and always answered me wonderfully, i recommend the areas he liked best on the slopes and the treatment was unbeatable (you can also leave the shoes there to get comfortably down from home oh well take the material during the days or leave it and pick it up the next day) so we picked up the equipment that was in perfect condition, material in very good condition and comfortable, we picked up the pass at the ticket office and went skiing, so there were 5 days of skiing where everything was perfect the resort works great, the ski lifts the equipment and everything, we took some fantastic days of weather and snow, the snow was a bit hard because it had not snowed enough, since we went in the middle of december but, even so you could ski perfectly because the resort is huge and has many slopes of different levels and there are no exaggerated queues or problems to move by public accumulation. During the days everything was perfect, whether they decide to eat at the resort or at home, they have supermarkets in the town, many restaurants and tmb up on the slopes there are several where to choose what to eat and what to drink, it is true that prices are higher but... You are on the slopes and with everything at hand so .. Comfort is worth it. You have to keep in mind that the chairlift that takes you home has a certain schedule so if you are late from closing time you will have to walk up to the accommodation or by taxi or ... As you can. This chairlift is accessed with the ski pass card or with the printed skis voucher (if this is the first time you are going to take it and you have not yet taken the pass at the ticket office) then on the way back the system was as efficient as in upon arrival, we left the keys inside the apartment and closed after taking care of cleaning and picking up what we had soiled during the stay, nothing excessive, the basics to leave the apartment in good condition, we returned to take the bus tocina that took us to the resort (you have to check the schedules on their website if they need to connect with the airport etc) we take advantage and get off early, we leave the luggage at the resort that leaves around 3 euros per ticket office to leave them all day and we we went to see granada, we visited the alhambra which is wonderful and we walked through granada and the paseo del rio darro in conclusion was a perfect stay, both the ski services and their collaborators radores (hotel, rental shop and ski pass) were perfect, we left very very satisfied with everything and did not hesitate to return. I hope this review will help future skiers who need to plan the entire trip, if you miss any details you can contact them directly who will be happy to help you. Greetings from a canary who loves winter sports!"

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Yves

from Pontevedra

Rated

2.6

Travelled in December 2018

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"What I liked the most is the treatment of the staff that has treated me to the reception."

"The accommodation does not comply with the published: NO Wifi, three beds when there are actually TWO, one person had to sleep on the sofa 3 nights. The beds in a deplorable state, my back still hurts .... In general VERY BAD experience. Even the bail have taken 48 hours to return it once you left the apartment."

These customers have rated the accommodation but haven't made a specific comment:

David

of Valencia

Rated

7.6

Travelled in December 2018

Jorge

of NS/NC

Rated

8

Travelled in December 2018

Elena

of NS/NC

Rated

7.2

Travelled in December 2018

Francisco

of NS/NC

Rated

10

Travelled in December 2018

Marina

from Madrid

Rated

4.6

Travelled in December 2018

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"It's very cheap"

"Room with humidities, improvable services"

Habitat Zona Media

Good afternoon We appreciate all the comments in order to improve, we will immediately send the maintenance staff to review what it tells us. As for the services, I do not know what they are referring to, we do not deliver the passes to the hotel because they do not provide it to us, you must be the ones who remove them from the ticket offices of the station, I imagine that when you do the reservation will be indicated. For our part we try to give you the best service, we provide an apartment with a bedroom with capacity for 5 people, instead of a studio (which does not have bedrooms) for 2 as they had hired for its greater comfort and amplitude, without increasing price, obviously. So we feel that your appreciation has been that. A greeting. Habitat Middle Zone

Irene

from Madrid

Rated

8

Travelled in December 2018

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"On the web select this accommodation because it was close to the slopes, however when we arrived the apartment was much higher and what they told me was that the agency had several apartments and the location was orientative. The location should be specified since it is a filter to choose a hotel or another."

Habitat Zona Media

Good afternoon, happy with your assessment As for the description of the web, ... After reviewing it on the web, it is clear that they are in different apartments and that they are in the Media Zone (in fact the name is Habitat Zona Media), Not down in the Plaza. Among the buildings that he names on the web, we lodge him in the first one that appears: Monte Oiz. We attach description Description web: "This apartment complex enjoys a privileged location in Sierra Nevada, located in the ski resort and between 75 m to 250 m from the first stop of the Parador chair lift. Guests can enjoy a wide range of Exciting activities in the area The apartments are located in the following buildings in the Middle Zone: Monte Oiz, Serraneu, Miramar, Arttyfal, Arttyco, Maribel Arttyco and similar "Without another particular and feeling that misunderstanding receive a cordial greeting Habitat Zona Media

Sergio

NS/NC

Rated

2.2

Travelled in December 2018

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"The floor of the apartment is thermal, so the house is always hot. Very close to the chairlift that takes you down to the padrollano plaza to catch the cable car."

"In the characteristics of the hotel do not tell you the rules that you have to sign before entering, which states that you have to clean the entire apartment and take out the garbage ... In my opinion we already pay enough to perform that service cleaning that we still did ... Also broke the heater and we could not shower one day, we called to solve it and went to fix it when we were not, which seems fatal, since I have all my valuables by means and nobody cares about the things that I have or not; also say that nothing was missing when I arrived, but that point I did not like anything."

These customers have rated the accommodation but haven't made a specific comment:

Javier

of NS/NC

Rated

6.4

Travelled in April 2018

Daniel

of Salamanca

Rated

7.6

Travelled in April 2018

Manuel

of NS/NC

Rated

7.6

Travelled in April 2018

No Reply

of NS/NC

Rated

7.6

Travelled in March 2018

Rebeca

from Alicante

Rated

9.6

Travelled in April 2018

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"When we had a problem with the sofa bed that was not in good condition, and was more than obvious, the next day not only had they fixed it, but also, how the mattress was already for the drag, they moved us to another room even better ..Very happy !! .. And very friendly staff all."

Habitat Zona Media

Good evening Rebecca: For next year we will renovate many things in the apartments `so that things like this do not happen. But we appreciate your comment. We always insist to the clients that if they see something that is not right or something they do not like or they are missing, please let us know on the phone that we provide them and we will try to solve it, as we did with you. For that we are, to try that the clients leave the happiest possible. The company always boasts the staff it has. Greetings and we hope to see you again ..

Ignacio

from Madrid

Rated

8

Travelled in April 2018

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"Household and services full and very warm"

"A little careless"

Habitat Zona Media

We hope that everything has been to your liking in general. We will try to improve. A greeting

David

NS/NC

Rated

7

Travelled in April 2018

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"Near the chairlift."

"No wifi. You have to get the key from another building (10 minutes walk). The ski tickets are not sent to the reception, we had to wait 30 minutes in line to retrieve them."

These customers have rated the accommodation but haven't made a specific comment:

Juan Antonio

of NS/NC

Rated

8.8

Travelled in March 2018

Luis

of NS/NC

Rated

10

Travelled in March 2018

Fernando

of NS/NC

Rated

7.2

Travelled in January 2018

Irene

of Madrid

Rated

7.5

Travelled in January 2018

Silvia

NS/NC

Rated

3.2

Travelled in April 2018

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"Only highlight the proximity to the chairlifts (200 meters)."

"I would start by letting you know that they have free parking, and this is 15 euros a night and it is not in the same building. The room for 2 people (studio). It has a sofa bed, if you can call it that, which fits a person and a half, which is embarrassing. The heating comes and goes, which makes it cold, even being a tiny space. It is poorly insulated and we found the soil soaked in water every morning. As for the kitchen say that it has the right thing. 2 glasses, 2 plates .. And a little more. They do not have a rag to dry or anything, in addition to utensils as normal as a colander, they are conspicuous by their absence, but then we are required to leave everything clean, with what means? Finally the bathroom, full of hairs, really clean the bathroom ??? I would not recommend it to anyone."

Habitat Zona Media

Good afternoon: Free parking does not appear in any of our publications or advertising we have. We always say availability upon arrival and € 15 per night. We have parking in all the buildings, but sometimes they fill up and we give the option to our clients, if they wish, to park in another adjacent building. The sofa is a double sofa bed. As for the rest of the deficiencies with a call, they would have been solved. A greeting

Esquiades.com

We are sorry that the accommodation has not been to your liking, because for us it is very important that you enjoy all aspects of the trip. In your comment you tell us about the parking: we have reviewed the information of this accommodation and it is indicated that it has an internal paid parking, not free. Regarding the other aspects of the accommodation, it is very important to inform the staff at the destination: if they have proof, they can help you. And if you prefer, you can contact us directly. In Esquiades.com we are available to you every day of the year, and in your confirmation voucher you even have a free telephone number for clients traveling. If you contact us and explain the situation, we can mediate with the accommodation and help you to make the experience as satisfactory as possible. We will also transfer your comments to the accommodation so they can take them into account, as they will surely take them into account. We appreciate that you have sent us your opinion, because knowing the experiences of our clients helps us to keep improving. We are at your disposal, Regards, Esquiades.com