Heaven at the Hard Rock Hotel Riviera Maya
Km. 72 Carretera Cancun-Tulum, 77710, Puerto Aventuras
2.1 km from the centre of Puerto Aventuras
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Highlighted Facilities and services
Wifi and Internet
Spa and wellness
Swimming pools
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Check-in and check-out times
Check in
From 15:00 h
Check out
Until 12:00 h
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Facilities and services
Main Areas
24 h reception
Heating
Air-conditioning in the main facilities
Lift
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Restaurant
Bar
Snack bar
Bar junto a la piscina (temporada de verano)
Wifi and Internet
Wi-Fi
Free Wi-Fi in common areas
Free Wi-Fi
Main Hotel Services
Meeting Room
Games room
Laundry Service
Nanny
Car Hire
Hairdressing salon
Free Luggage Room
Loungers
Safe at the reception
Valet driver
Adults only
ATM/cash machine at the hotel
Pets
Not Pet-Friendly
Spa and wellness
Massage Parlour
Sauna
Jacuzzi
Facilities
Garden
Tennis Court
Fintess Centre
Pool table
Business Center
Supermarket
Solarium
Bowling alley
Paid snorkeling
Private beach area
Nightclub
Swimming pools
Outdoor Pool (summer)
Outdoor pool (all season)
Water slides at the hotel
Transfers / Transfer
Shuttle to the airport (check fee)
Transfer to the airport
Activities
Yoga classes
Fitness classes
Children and animation
Live entertainment
Parking
The accommodation has an indoor car park free of charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
Pet Policy
Pets are not permitted in this accommodation.
The surroundings of Heaven at the Hard Rock Hotel Riviera Maya
Nearby
Dolphin Discovery Riviera Maya
1.7 km
Puerto Aventuras Beach Marina and Golf Resort
1.9 km
Chac Mool Cenote
4 km
Cenote Cristalino
4.5 km
Cenote Jardín Del Eden
4.6 km
Kantun Chi
4.7 km
Cenote Azul
4.7 km
Places of interest
Cenote Chikin Ha
5.3 km
Río Secreto
12 km
Xenses Park | por Xcaret
12.4 km
Xcaret Park
12.5 km
Xplor
12.9 km
YAL-KU CENOTE Y Laguna Yalku
14.8 km
Sandos Playacar Beach Resort
16.1 km
Cenote Chaak Tun
18.3 km
Nearby airports
Playa Del Carmen, Quintana Roo Airport (PCM)
18.8 km
Cozumel, Quintana Roo Airport - Cozumel Intl. (CZM)
29.4 km
Tulum, Quintana Roo Airport (TUY)
39.4 km
All distances are calculated in a straight line. Actual travel distances may vary.
About the accommodation
This hotel is located in the town of Puerto Aventura, surrounded by a tropical garden. Nearby you can find a lot of shops, stores and places of leisure and entertainment. This luxury hotel has a total of 2,600 rooms, as well as a magnificent garden and pool area, a hairdressing salon, a cozy bar and an air-conditioned restaurant. As additional services, room and laundry services are offered. You can park your car in the parking spaces. The elegant rooms are equipped with bathroom with hairdryer, telephone, mini-fridge and central heating. In the wide exterior part of the hotel there is a swimming pool and a terrace for sunbathing, equipped with umbrellas and sun loungers. You can also relax in the sauna or play sports in the gym. In addition, you will have the possibility to play tennis. So you do not get bored, you are offered a wide and varied daily program of activities and entertainment.
Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.
Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.
Legal information
This accommodation is managed by a legal entity. The provision of the accommodation service is therefore carried out within the framework of a business or professional activity.
License number: 008-007-000402/2025
License number: 008-007-000402/2025
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Frequently asked questions about Heaven at the Hard Rock Hotel Riviera Maya
Does the Heaven at the Hard Rock Hotel Riviera Maya have wifi connection?
- The Heaven at the Hard Rock Hotel Riviera Maya offers free Wi-Fi throughout the hotel.
- The Heaven at the Hard Rock Hotel Riviera Maya offers free Wi-Fi in public areas.
- The Heaven at the Hard Rock Hotel Riviera Maya has Wi-Fi.
Can I stay with a pet at Heaven at the Hard Rock Hotel Riviera Maya?
Pets are not allowed at Heaven at the Hard Rock Hotel Riviera Maya.
What can I do at Heaven at the Hard Rock Hotel Riviera Maya?
The Heaven at the Hard Rock Hotel Riviera Maya offers the following activities (some may be for a fee):
- Masseur
Does the Heaven at the Hard Rock Hotel Riviera Maya have a swimming pool?
Yes, Heaven at the Hard Rock Hotel Riviera Maya has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
- Outdoor swimming pool (summer season)
- Outdoor swimming pool (all season)
Does the Heaven at the Hard Rock Hotel Riviera Maya have a 24h reception?
Yes, Heaven at the Hard Rock Hotel Riviera Maya has a 24-hour reception.
Is there heating in Heaven at the Hard Rock Hotel Riviera Maya?
Yes, Heaven at the Hard Rock Hotel Riviera Maya has heating in the common areas.
Is there air conditioning in the common areas at Heaven at the Hard Rock Hotel Riviera Maya?
Yes, Heaven at the Hard Rock Hotel Riviera Maya has air conditioning in the common areas.
Is there a restaurant at Heaven at the Hard Rock Hotel Riviera Maya?
Yes, Heaven at the Hard Rock Hotel Riviera Maya has a restaurant.
