9.7
Carlota
Travelled in couple
Traveled in April, 2022
The location is perfect for access to the slopes of Grandvalira. The guy who works at the reception, gave us an unbeatable treatment. We booked a standard room, which has views of a wall decorated with a picture of snow, this guy did everything possible to change us, finally he managed to offer us a larger and much brighter attic room. The cleanliness and services of the hotel are excellent quality - price. Lovely staff.
A localização é perfeita para o acesso às pistas de Grandvalira. O cara que trabalha na recepção, nos deu um tratamento imbatível. Reservamos um quarto standard, que tem vista para uma parede decorada com uma foto de neve, esse cara fez todo o possível para nos mudar, finalmente ele conseguiu nos oferecer um quarto no sótão maior e muito mais claro. A limpeza e os serviços do hotel são de excelente qualidade - preço. Adorável equipe.
ANYTHING
NADA
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9
Jose Luis Valencia
Travelled in couple
Traveled in April, 2022
Reception Diego is definitely worth his weight in gold. I have not received better care in my life.
Diego de recepción, sin duda vale su peso en oro. No he recibido mejor atención en mi vida.
There are some rooms that overlook a closed interior patio and even if you turn off the heating and open the window completely, you will feel warm next to the snow!
Hay unas habitaciones que dan a un patio interior cerrado y aunque apagues la calefacción y abras ventana completamente, pasas calor al lado de la nieve!
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8.7
Elionor
Travelled in family
Traveled in April, 2022
The friendliness of the entire team. The extras like a bathrobe, the free spa, they gave us little things for the dog....
La amabilidad de todo el equipo. Los extras como albornoz, el spa gratuito, nos regalaron cositas para el perro....
Very hot at night and not being able to adjust the temperature. I couldn't sleep well
Mucha calor por las noches y no poder graduar la temperatura. No pude dormir bien
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7
Joao
Travelled in family
Traveled in April, 2022
cleanliness and friendliness
Limpeza e simpatia
location and parking
localização e parque estacionamento
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8.3
Juan
Traveled with friends
Traveled in April, 2022
Friendliness of the people at the hotel and, personally, the breakfast omelettes. Also that they had milk without lactose.
Amabilidad de la gente del hotel y, personalmente, las tortillas del desayuno. También que tuvieran leche sin lactosa.
Our window faced a wall, they didn't clean our room after the 1st night and for a 4 star they could have put some more soap. And we would have liked to be able to leave the car in the garage, but they didn't have a place.
Nuestra ventana daba a una pared, no nos limpiaron la habitación tras la 1a noche y para ser 4 estrellas, podrían haber puesto algún jabón más. Y nos hubiera gustado poder dejar el coche en el garaje, pero no tenían sitio.
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8.7
Carla
No response
Traveled in April, 2022
Highlight David the hotel receptionist, without a doubt the friendliest person in the entire hotel, and he made sure that any problem in our stay was solved in a second, I went with my dog and everything was 10
Destacar a David el recepcionista del hotel, sin duda la persona más amable de todo el hotel, y hacía que cualquier problema en nuestra estancia se solucionara en un segundo, fui con mi perro y todo fue de 10
The room was very good but the views were of a closed off, that was the only regular thing, for the rest everything was perfect
La habitación estaba muy bien pero las vistas eran a un deslunado cerrado, eso fue lo único regular, por el resto todo perfecto
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8
Albert
Traveled with friends
Traveled in March, 2022
Proximity to slopes
La proximitat a pistes
Despite having the thermostat turned off in the room, it was very hot and it was very difficult to sleep with so much heat
Tot i tenir el termostat apagat a l’habitació hi feia molts calor i costava molt dormir amb tanta calor
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8.3
Abel
Traveled with friends
Traveled in March, 2022
Very complete hotel, clean, well located for skiing, good breakfast, ski storage...
Hotel muy completo, limpio, bien ubicado para esquiar, buen desayuno, guarda esquís...
The car park is very small, there is no space for many cars and they have to be small.
El parquing es muy pequeño, no hay espacio para muchos coches y tienen que ser pequeños.
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8.3
Eduardo
Traveled with friends
Traveled in March, 2022
The best is the spa and breakfast. The dinners weren't bad either and the bar is nice and they also show the football matches.
Lo mejor es el spa y el desayuno. Las cenas no estaban mal tampoco y el bar está bonito y además echan los partidos de fútbol.
The 3-person rooms include a sofa bed instead of a third bed.
Las habitaciones de 3 personas incluyen un sofá cama en vez de una tercera cama.
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8.7
Matias
Traveled with friends
Traveled in February, 2022
The breakfast and the friendliness of the bar staff. The proximity to the slopes.
El desayuno y la amabilidad del personal del bar. La cercania a las pistas.
The spa, quite neglected and overcrowded despite reservations. Parking is very limited in places and space.
El spa, bastante descuidado y masificado a pesar de las reservas. El parking esta muy limitado en plazas y espacio.
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