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Photos Services Description

Hotel Via Serena

5479 Avenida das Hortênsias, 95670-000, Gramado
3 km from the centre of Gramado View on map
9.4
281 reviews
Rooms
Excellent
Cleanliness
Excellent
Price Quality Ratio
Excellent
9.4
281 reviews
Rooms
Excellent
Cleanliness
Excellent
Price Quality Ratio
Excellent
Hotel Facilities
Excellent
Location
Excellent
Highlighted ​Facilities and services
Wifi and Internet
Children and animation
See all
Check-in and check-out times
Check in
From 14:00 h to 00:00 h
Check out
From 07:00 h to 12:00 h
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Trustpilot
4.5/5
Leaders in the ski area The #1 ski travel agency. Exclusive offers that you won't see anywhere else.
The largest catalog From the Pyrenees to the Swiss Alps. We have the hotel you are looking for in the resort you dream of.
Pay at your own pace Book with a minimum deposit and pay the rest comfortably.
Full Warranty Snow guarantee, flexible cancellation and 24h service.

Facilities and services

Main Areas

24 h reception
Heating
Air-conditioning in the main facilities
Lift

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas
Free Wi-Fi

Pets

Not Pet-Friendly

Children and animation

Children's Club

Main Hotel Services

Free Luggage Room
Valet driver

Facilities

Lounge with TV

Parking

The accommodation has an indoor car park free of charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

Located in Gramado (Carniel), Hotel Via Serena is within a 10-minute drive of Gramado Covered Street and Mini Mundo. This hotel is 7 mi (11.2 km) from Snowland Theme Park and 0.4 mi (0.7 km) from Dreamland Wax Museum. With a garden where you can relax and amenities such as free Wi-Fi Internet connection and a lobby with a fireplace, you won't lack for anything! You can take advantage of the free shuttle service, which will take you up to 7 km away. You will have a 24-hour front desk service, luggage storage, and an elevator available. There is free self car park available. At Hotel Via Serena you have a restaurant available to eat something. A free buffet breakfast is offered daily from 6:00 AM to 10:00 AM. You will feel at home in any of the 24 bedrooms with minibar and flat screen TV. The free Wi-Fi Internet connection will keep you in touch with your loved ones; you can also watch your favourite program on the TV with cable channels. Private bathrooms with showers have free toiletries and hair dryers. Conveniences include a phone, plus housekeeping is available daily.


Some of the detailed services may be paid. You can check their rates directly at the establishment. The accommodation can change the way it offers its catering service according to needs. This information is subject to change by the accommodation.

Ratings about Hotel Via Serena

9.4
Excellent
Based on 281 reviews
Be the first to share your opinion! Book this accommodation and leave your review on Esquiades.com.
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Our customers' reviews
trustpilot
Trustpilot
esquiades
Esquiades.com
4.5 out of 5 based on 2235 reviews
05/04/2026
Been using them for 10yrs
Been using them for 10yrs. Always efficient and have an easy to navigate website. Only issue which we have always had is the non sending of the transfer voucher. Always have to ring to ask for it to be sent. The information is contained in the confirmation email but the driver always asks for QR code.
Katie Lawrence
27/03/2026
Fantastic
Great service. Well organized, friendly and very helpful
Kirsten Barendregt
24/02/2026
I recommend 100%
I recommend 100%
Alexandru Simionescu
10/12/2025
Another great experience with…
Another great experience with esquiades.com The whole experience is so easy, their website is great and bookings is done in minutes. Their prices is lower than anyone else including the hotels themselves, same goes for skipass, ski rental, insurance. It feels so nice knowing that the company you buy from deliver in every area. Once your booking is done, everything is in the app, no need to print out anything (as a ng as your phone is charged)
Alexander
09/09/2025
Unbeatable prices on ski holidays
Unbeatable prices on ski holidays, easy to add options like rentals and lessons, easy to cancel and get your refund (if you chose a refundable booking)
Paul Burke
07/02/2025
Greate experience
First time do ski trip, it's a big pleasure to choose Esquidades.com to book all. Very convinient and good service.
Chen Jiang
30/12/2024
Esquiades the best
Esquiades the best. Always you can get a service and an answers.
emad
27/11/2024
Good offers
Good offers, good reviews
Mr Bon
27/11/2024
Company trying to deceive people!
Company trying to deceive people! One a week ago I checked the prices for an accommodation. This week, with the "Black Friday sale" they announce 30% off for the exact same accommodation. The prices are up by more than 20€ per person than they were before the sale. This is an illegal practice.
Gilberto Silva
05/04/2024
Good prices and a very good layout of…
Good prices and a very good layout of the website, making it very easy to navigate and select all the options and extras. The only downside is not having it clear in the FAQs that some hotels may not allow you to select and apply the non-skier discount.
João Tiago
20/03/2024
Great price for a reliable friendly customer service
Great price for a reliable friendly customer service, great experience from start to finish, never had any issues. 100% recommend.
Joshua Sherwood
27/02/2024
Group of 22 for a ski weeknd
We booked a ski weekend for a large group including hotel rooms, ski passes and equipment rentals. The overall experience is very positive, the booking process was smooth and the options were clearly accessible. We even had the opportunity to modify the booking to add an additional person without major complications. Esquiades is great!
Luca
26/02/2024
Great experience
Great experience with Esquiades, everything went as planned.
Francisco Santos Gomes
17/02/2024
Easy to go!!!!
Easy to go!!!!
Albert
18/01/2024
Atencion expectacular,claudia un 10
Atencion expectacular,claudia un 10
jaime recuenco camp
10/01/2024
All perfect
All perfect! Been booking my ski trips with Esquiades for a couple of years, and the comapny has always had an amazing customer support and really good offers.
Francisco Santos Gomes
10/12/2023
Unbeatable
Easy to book, competitive prices, pictures of rooms, etc. Can’t ask for more.
Ignacio
06/12/2023
Best price i could find
easy to book and best price i found online
Marc
24/11/2023
Tot Genial !!!
Tot genial !!!
Anna Pérez Vidal
24/11/2023
Secure
All perfect
Mateja
97.3 would book again with Esquiades.com
M
Michal
1 month ago
Super helpful and fast in responding. Well done!
A
Allan
1 month ago
Seamless from start to finish. Really good value for money and will look to use you again
O
Oscar
1 month ago
you guys did very well.
S
Siu Ling
1 month ago
The customer service is good and the staff response time was quick.
D
Daniel Andrew
1 month ago
Easy and efficient to use
K
Katie
1 month ago
Been using Esquiades for 10yrs wouldn’t use anyone else. Only issue we have constantly is that we never receive the voucher for the Andbus. I know the details are in the confirmation email but Andbus REQUIRE their voucher and QR code. Each time we book we have to ring to ask for the voucher. It would be nice if the voucher was sent automatically.
R
Ross
1 month ago
Very grateful for the kind and efficient service!
A
Alejandro
1 month ago
Después de probar otras alternativas, no hay servicio más cercano y que ayude más que Esquiades.com
S
Sala
2 months ago
Everything was well arranged. The ski passes were also easy to pick up.
J
James
2 months ago
Great, easy way to book everything and then not have to worry about spending on transport/skis etc.
B
Bettina
2 months ago
First time to use Esquiades.com to book our ski holiday. It was easy to use and able to book everything in one place. I have booked accommodation ,ski pass, ski rental and insurance through this App/website. It was very convenient and smooth. Will use it again for next year ski trip.
A
Antonio Giuseppe
2 months ago
i love it!
L
Linda
2 months ago
Easy site to use. Kept up to date with any unforeseen changes.
J
John
2 months ago
Very helpful. It would be great to be able to reply to emails sent.
D
Diego
2 months ago
Friendly staff, very helpfull
L
Lenka
2 months ago
Esquiades.com were really helpful. After I left them a message about my booking mistake, they contacted me in less than a day and quickly corrected everything. The process was smooth, efficient, and stress-free. Great customer service — much appreciated.
A
Amy
2 months ago
When asking questions they were quick to respond and helpful
E
Elizabeth
2 months ago
Easy and very informative
L
Louise
2 months ago
We really needed help when we arrived at Barcelona. Missing our transfer was very stressful and time consuming. While I appreciate that our delay was not caused by Esquiades we were left to find an alternative solution ourselves.
A
Alexandru
2 months ago
They are the best
Hotel Via Serena
9.4
Excellent
Based on 281 reviews
Customer photos

Frequently asked questions about Hotel Via Serena

Does the Hotel Via Serena have wifi connection?

  • The Hotel Via Serena offers free Wi-Fi throughout the hotel.
  • The Hotel Via Serena offers free Wi-Fi in public areas.
  • The Hotel Via Serena has Wi-Fi.

Can I stay with a pet at Hotel Via Serena?

Pets are not allowed at Hotel Via Serena.

Does the Hotel Via Serena have a 24h reception?

Yes, Hotel Via Serena has a 24-hour reception.

Is there heating in Hotel Via Serena?

Yes, Hotel Via Serena has heating in the common areas.

Is there air conditioning in the common areas at Hotel Via Serena?

Yes, Hotel Via Serena has air conditioning in the common areas.
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Hotel Via Serena
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Customer Ratings on Esquiades.com
We want your experience to be perfect! That’s why we gather reviews from other platforms to provide you with a comprehensive and realistic evaluation of the accommodation.
Facilities and services
Main Areas
24 h reception
Heating
Air-conditioning in the main facilities
Lift
Wifi and Internet
Wi-Fi
Free Wi-Fi in common areas
Free Wi-Fi
Pets
Not Pet-Friendly
Children and animation
Children's Club
Main Hotel Services
Free Luggage Room
Valet driver
Facilities
Lounge with TV
Distances to nearby ski resorts
Cookies Policy
Esquiades.com is an Internet domain is registered by Viajes Para Ti, S.L.U., with CIF B55666952, registered in the Commercial Registry of Tarragona on Page 106 of Volume 1862 of the Companies Section, Leaf T-26395, 1st mark. Company located at Avda de Bellisens 42, Room 127-129, 43204 - Reus (Tarragona), phone number @@phone_en@@ and fax: 0034 977 270 159. Viajes Para Ti, S.L.U., has the necessary permits and licenses for the exercise of own a travel agency activities. The company is registered in the Register of Catalonia Tourism Occupation MD 169 GC-license.

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