2.4
Alazne
travelled with couple
January 2023
Clean apartment.
Apartamento limpio.
It does not correspond to the photos, it is supposed to have a room with a double bed, and the apartment is a tiny cubicle with a mini bed with springs that stick into you and a sofa bed with a horrible mattress that is made into a "v" . You check in online, pay the deposit without seeing the apartment and they give you a key collection schedule. We had to wait in line for almost an hour, to be given the keys, and even so we had to wait for another worker to bring us the keys because the apartment was not ready. We hired a car park service, which was in another building, something that we were not informed about, and we also had problems because someone took our space and they were not able to solve it. His solution was for us to take the space from someone else, car park where there was room. Obviously we demanded a new square that was empty. You are supposed to be able to contract Wi-Fi service at the reception, but they told us that the owner of the building has the key and that they don't, that they were going to contact the owner to get the key (lie), we were there the whole stay no wifi. The attention of the staff leaves much to be desired, they are slow solving problems and they do not give you the solution, you have to ask for it. In short, they sell you something that is not, they deceive you, they waste your time on problems that are their fault and they do not do their part to solve it. I will not book with them again.
No corresponde con las fotos, se supone que tenía una habitación con una cama de matrimonio, y el apartamento es un cubículo enano con una mini cama de muelles que se te clavan y un sofá cama con un colchón horrible que está hecho una “v”.
Haces el check in online, pagas la fianza sin ver el apartamento y te dan un horario de recogida de llaves. Tuvimos que esperar una cola de casi una hora, para que nos dieran las llaves, y aún así tuvimos que esperar a que otro trabajador nos trajera las llaves porque no estaba listo el apartamento.
Contratamos servicio de parking, que estaba en otro edificio cosa que no se nos informó y además tuvimos problemas porque alguien nos quitó la plaza y no fueron capaces de solucionarlo. Su solución era que le quitásemos la plaza a otra persona, aparcando donde hubiera sitio. Obviamente exigimos una plaza nueva que estuviese vacía.
Se supone que podías contratar servicio de wifi en la recepción, pero nos dijeron que el dueño del edificio tiene la clave y que ellos no, que se iban a poner en contacto con el dueño para conseguir la clave (mentira), estuvimos toda la estancia sin wifi.
La atención del personal deja mucho que desear, son lentos resolviendo problemas y ellos no te dan la solución, se la tienes que pedir tú.
En resumen, te venden algo que no es, te engañan, te hacen perder el tiempo en problemas que son su culpa y no ponen de su parte en resolverlo.
No volveré a reservar con ellos.
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1
Anonimo
travelled with friends
February 2022
heating
La calefacción
We booked one at the foot of the slopes, they changed it without notice or discount, it is very small for three people, since it does not have a room or a decent bed, there was a broken sofa bed and a folding bed base that we had to assemble and disassemble each morning since if we left it assembled we didn't have enough room to pass. The mattresses from 20 years ago The shower with hardly any pressure, no place to leave the ski material. I would never go back!
Reservamos uno a pie de pista, nos lo cambiaron sin aviso ni descuento, es muy pequeño para tres personas, ya que no tiene ni una habitación ni una cama decente, habia un sofá cama reventado y un somier plegable que teníamos que montar y desmontar cada mañana ya que si lo dejábamos montado no teníamos suficiente espacio para pasar. Los colchones de hace 20 años La ducha sin apenas presion, ningun sitio para dejar el material de ski. No volvería nunca!
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2.2
Aroa
travelled with family
February 2022
It is not adapted to families. Without elevator a 3 floor. No joke skis in the building, dirty blankets, they changed the entry code at night without warning, noisy building. Midget the apartment. For two people very fair, impossible family. Very unhappy with the deal.
No está adaptado a familias. Sin ascensor una 3 planta. Sin guasa esquís en el edificio, mantas sucias , cambiaron el código de entrada por la noche sin avisar, ruidoso edificio. Enano el apartamento. Para dos personas muy justo, imposible familia.
Muy descontenta con el trato.
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1
Momi
February 2022
only the location of the hotel
solamente la ubicacion del hotel
There was no hair dryer, toaster, water heater, oven... fatal beds, and 9 floors with only one elevator that goes forever to all floors and is always crashing. we always had to go up and down on foot, and to lower the suitcases with the elevator we have waited 55 mins.
no habia secadorade pelo, tostadora, calentador para el agua, horno.. las camas fatal, y 9 plantas con solo un ascensor que para siempre a todas las plantas y va siempre petado. tuvimos que subir y bajar andando siempre, y para bajar las maletas con el ascensor hemos esperado 55 mins.
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2.2
Ana
travelled with friends
January 2022
The location, although it does not compensate for the rest of the abusive conditions of returning the apartment.
La ubicación aunque no compensa el resto de condiciones abusivas de devolución del apartamento.
Everything. The state of the apartment, old, broken hair dryer, lack of kitchen utensils, little toilet paper, broken shower head, abusive apartment return conditions with excessive bail retention.
Todo. El estado del apartamento, antiguo, secador de pelo roto, falta de enseres de cocina, poco papel de wc, alcachofa de ducha rota, condiciones de devolución del apartamento abusivas con retención de fianza excesiva.
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6.4
Adrian
travelled with friends
January 2022
Location
Localización
Very small apartments for the number of people offered. Uncomfortable sofa bed. No basic amenities like toilet paper or dish soap and rags.
Apartamentos muy pequeños para el número de personas ofertado.
Sofá cama incomodísimo.
Sin comodidades básicas como papel higiénico o jabón de platos y trapos.
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3
André
travelled with family
January 2022
Really close to the slopes. It has wi-fi.
Muy cerca de las pistas. Tiene wifi.
The presentation was terrible, very sloppy and run down. We had a broken light in the kitchen. The kitchen exhaust fan didn't work. There was a lot of dirt and grain leftovers under the furniture. There was an empty old box under the bed. The sofa/bed had the cushions without a cover. The blankets were inside the closet but they were full of dirt (it had to be shaken off before it could be used). It's the first floor to some bars, every night we couldn't sleep due to people screaming all night long. Only one key to 3 persons. The check-in and check-out is on the other side of Pas de La Casa.
La presentación fue terrible, muy descuidada y descuidada. Teníamos una luz rota en la cocina. El extractor de aire de la cocina no funcionaba. Había mucha suciedad y restos de grano debajo de los muebles. Había una caja vieja vacía debajo de la cama. El sofá/cama tenía los cojines sin funda. Las mantas estaban dentro del armario pero estaban llenas de suciedad (había que sacudirlas antes de poder usarlas). Es el primer piso de algunos bares, todas las noches no podíamos dormir debido a que la gente gritaba toda la noche. Sólo una llave para 3 personas. El check-in y el check-out se encuentran al otro lado del Pas de La Casa.
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6.8
Fran
travelled with friends
January 2022
Perfect price quality, since it is very close to the slopes and you have autonomy in the apartment.
Calidad precio perfecto, ya que está muy cerca de pistas y tienes autonomía en el apartamento.
There was a bed, which literally destroyed my back, I decided to sleep on the sofa and much better ... ????
Había una cama, que destrozaba la espalda literalmente, decidí dormir en el sofá y mucho mejor...????
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1.6
Daniel
traveled solo
December 2021
The hot water runs out quickly and the beds are single
El agua caliente se termina rápido y las camas son individuales
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2.6
Arturo
travelled with friends
December 2021
The location and it had wifi, although it was not going very well.
La ubicación y tenia wifi, aunque no iba muy bien.
He didn't have a single sad room. A sofa bed that was a poop. As you left the keys on the outside, you were locked in the apartment. We tried to talk to them and they answered us the next day, we saw lockers to leave the material, but they neither gave us a key nor did they tell us there was one.
No tenía ni una triste habitación. Un sofá cama que era una caca. Como te dejaras las llaves puestas por fuera, te quedabas encerrado en el aparta. Intentamos hablé con ellos y nos contestaron al día siguiente, Vimos taquillas para dejar el material, pero ni nos dieron llave ni nos dijeron que había.
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