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Rate
8.1
Aparthotel Serhs Cosmos Andorra
Av. De Les Escoles, 10, Ad700, Escaldes-engordany
3* Cosmos Aparthotel
It is located in the centre of Escaldes-Engordany, next to the river. The hotel is located in the heart of one of the most important commercial areas of the country. Near the hotel is Caldea, a thermal spa centre.
The accommodation has a 24-hour reception, air conditioning and heating, a restaurant that serves breakfast, lunch and dinner, a bar, a cafeteria, free Wi-Fi and an indoor car park.
The Aparthotel has different types of rooms and apartments. There are two types of rooms, some have not been refurbished and others have been renovated:
NOT RENOVATED:
- Double room: It has a double bed, a TV, free safe, heating, a telephone, free Wi-Fi and a full bathroom with a bathtub and a hairdryer.
- Double room (single beds): They have 2 single beds, a TV, free safe, heating, a telephone, free Wi-Fi and a full bathroom with a bathtub and a hairdryer.
- Family room (4 people): It is a modern room with a living room and a bedroom with 1 double bed and 1 double sofa bed. It also has a TV, a telephone, heating, free safe, free Wi-Fi and a full bathroom with a bathtub and a hairdryer.
REFORMED:
- Family&Friends Room for 6 (4 adults + 2 children): They have 2 single beds and 2 beds in bunk furniture and 2 single sofa beds. It also has TV, free Wi-Fi, telephone, heating, desk, free safe, telephone, microwave and full bathroom with bathtub.
- Family&Friends Room for 8 (6 adults + 2 children): They have 2 single beds and 4 beds in bunk furniture and 2 single sofa beds. It also has TV, free Wi-Fi, telephone, heating, desk, free safe, telephone, microwave and full bathroom with bathtub.
- Superior Room - 1 Bedroom Apartment (4 people): They have 2 single beds in the room and 2 single sofa-beds in the living-dining room. They have TV, free Wi-Fi, telephone, desk, heating, kitchenette and microwave.
- In the apartments at the time of check-in a deposit of 50 EUR you will be charged as a deposit for kitchenware. This deposit will be returned, after checking the household, at the time of check out.
The hotel reserves the right to offer buffet or menu service according to availability and occupancy.
* From mid-June to mid-September, customers of Aparthotel Cosmos can enjoy free of charge the "Mountain Pool" located in the town of Escaldes, just minutes from the accommodation. Ask for more information at the reception of the aparthotel!
Book now at Aparthotel Cosmos 3 *
Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to changes by the accommodation.
- Check in: from 14:00h.
- Check out: before 11:00h.
- Breakfast schedule: from 07: 45h to 10: 15h
- Lunch schedule: from 1:30 p.m. to 3:30 p.m.
- Dinner schedule: from 8:00 p.m. to 10:00 p.m.
- Cribs: € 15 / night. Upon request and availability.
- Indoor car park for a fee: € 15 day. According to the availability at your arrival :-)
Distance
GRANDVALIRA
- ENCAMP
Cable-Car
7.1 km
12 min
Caldea
424 m
6 min
Inuu
428 m
6 min
ORDINO-ARCALíS
- ORDINO - ARCALíS
Distance from slopes
22.9 km
35 min
24h reception
Restaurant
Bar
Heating
Air-conditioning in the main facilities
Not Pet-Friendly
Elevator
Breakfast (Buffet)
Lunch (Menu)
Dinner (Menu)
Indoor Car Park (to be paid at reception)
Free Ski Lockers
Free Lugagge Room
Baby Cots (free and on request)
Free Wi-Fi
Gluten-free food on request
Dairy-free milk on request
Not wheelchair accessible
TV
Telephone
Toilet
Sheets
Towels
Fridge
Microwave
Shower or Bathub
Hairdryer
Heating
Household
Tables/Chairs
Deals Aparthotel Serhs Cosmos Andorra
Christmas
Easter
Weekend
Short Breaks
Midweek Breaks
Half Term
Week-long Holidays
January
New Year
March
December
Christmas
Easter
Week-long Holidays
Midweek Breaks
Short Breaks
Half Term
January
March
Weekend
New Year
December
Easter
Christmas
Week-long Holidays
Midweek Breaks
Half Term
Short Breaks
Weekend
March
December
January
New Year
Spa Deals
Spa Deals
Spa Deals
Inúu Wellness Attitude
Spa Deals
Spa Deals
Spa Deals
Inúu Wellness Attitude
Inúu Wellness Attitude
Average rating
8.1
195
reviews
100% verified!
Want to know more?
Want to know more?
Note detail:
Rooms
8.2 / 10
Hotel Facilities
7.9 / 10
Cleanliness
8.2 / 10
Staff
8.1 / 10
Price
8.1 / 10
Recommended for:
Single Party
8.9%
Young couples
22.6%
Senior couples
13.7%
Families
28.6%
Friends
23.6%
No response
2.6%
Wi-Fi in the hotel:
Free Wi-Fi
Rate: 8.7 / 10
Free Wi-Fi
Rate: 8.7 / 10
Who writes the reviews?
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We have translated all of our customers comments with Google Translate so that you can read about everybody's experiences.
Read reviews from Aparthotel Serhs Cosmos Andorra (showing @@mostrades@@ most recent from 195).
(showing @@mostrades@@ from 195)
Ivan
NS/NC
Rate
9.6
Travelled in September 2019
"Very good treatment of the staff, excellent food, very central. Definitely to repeat."
Oscar
NS/NC
Rate
6
Travelled in July 2019
"Location and pool"
"Bad food, scarce and very little variety"
Ruth
NS/NC
Rate
7.2
Travelled in July 2019
"The spacious and comfortable room"
"The buffet"
These customers have rated the accommodation but haven't made a specific comment:
Marie Christine
of NS/NC
Rate
4.8
Travelled in October 2019
Jordi
of Barcelona
Rate
10
Travelled in September 2019
Guillaume
of NS/NC
Rate
8.4
Travelled in September 2019
Sonia
of NS/NC
Rate
9.6
Travelled in June 2019
Miguel
NS/NC
Rate
7.2
Travelled in April 2019
"Located in a good place"
"The mattress of the kid who is 16 was fatal"
Stephanie
from Aude
Rate
10
Travelled in April 2019
"Seemingly spacious, clean, rich breakfast ... Great stay"
Nataliya
from Alicante
Rate
9.2
Travelled in April 2019
"Good location, close to Chaldea and the center, very good room with heating, kitchen with everything you need"
These customers have rated the accommodation but haven't made a specific comment:
No Reply
of NS/NC
Rate
10
Travelled in April 2019
Rui
of NS/NC
Rate
6.8
Travelled in April 2019
Gemma
of NS/NC
Rate
7.6
Travelled in April 2019
Alberto
of Baleares
Rate
8
Travelled in March 2019
Sandra
from Pyrénées-Orient
Rate
10
Travelled in April 2019
"The room was nickel. Nothing to say"
Jose Ignacio
NS/NC
Rate
8
Travelled in March 2019
"The hotel is fine, the rooms correct, bathroom very spacious and comfortable. Breakfast and dinner correct too. The very comfortable garage, something exceptional in Andorra, although part of the stay was complete"
"To say something, it is a very comfortable hotel for shopping and Caldea, for tracks is not so ideal"
Ana
NS/NC
Rate
10
Travelled in March 2019
"How big and new was the apartment"
"That there was no show to dine at the spa"
These customers have rated the accommodation but haven't made a specific comment:
Jon Ugutz
of Vizcaya
Rate
8.8
Travelled in March 2019
Iris María
of NS/NC
Rate
6.4
Travelled in March 2019
Marta
of NS/NC
Rate
9.2
Travelled in March 2019
Juan
of NS/NC
Rate
7.6
Travelled in March 2019
Juan Ignacio
from Alicante
Rate
4.4
Travelled in March 2019
"Breakfast. Pretty variety"
"Shower control works badly. Either cold or very hot water came out. Toilet brush was not there and it's funny, put a sign of being responsible for the waste of water, but the drainage system of the toilet was unfortunate. You had to throw 3 times to clean it completely. We booked in an aparthotel and we found a hotel room. We read the information of the areas that were reformed, but if we reserve one thing, that is not another, since it modified our plans. And it would not hurt to put pictures of the rooms not reformed, since all the photos are of reformed areas."
Cristina
from Valencia
Rate
6.8
Travelled in March 2019
"Breakfast is the best part. Rooms are often cleaned whenever you leave the warning sign. The staff is very friendly, especially the dinners."
"The only problem we had was that our room smelled terrible, we were embarrassed to say so and we bought an air freshener, but the smell was unbearable"
Cristóbal
NS/NC
Rate
10
Travelled in March 2019
"The rooms very well maintained, everything very new and the attention received great. The food very very good value for money and very attentive cooks."
"The wifi was sometimes disconnected."
These customers have rated the accommodation but haven't made a specific comment:
Fernando
of NS/NC
Rate
8.4
Travelled in March 2019
K
of Barcelona
Rate
8.8
Travelled in March 2019
Chicheportiche
of NS/NC
Rate
4.3
Travelled in February 2019
Marc
of NS/NC
Rate
2.8
Travelled in February 2019
Victor
from Zaragoza
Rate
9.2
Travelled in March 2019
"Dinner not very varied but the dishes rich. Well looked after and very well located."
Pau
NS/NC
Rate
3.2
Travelled in March 2019
"The only mattresses that were worthwhile but putting together two single beds is not the best stay for a couple ..."
"The treatment at the reception was weary of the minute 0, Upon arriving at the room the surprise was to see that it did not look like the photographs or the distribution of furniture ... Antique furniture, the sofa to say it was somehow an old bed for children with two old spring mattresses. The double bed were two single beds together, on going down to reception to see if they had any alternative, the woman did not lend me even the slightest attention telling me only that no change was possible with these words "It is what there is". I do not recommend it even remotely!"
Geid
NS/NC
Rate
9.6
Travelled in March 2019
"The hotel is in a good location, clean and welcoming parking at easy access."
"The delicacy of the maintenance service that attacks the household very early with a vacuum cleaner or which is missing pads because it is heard scrape the floor so a little noisy. Hotel parking is chargeable"
These customers have rated the accommodation but haven't made a specific comment:
No Reply
of NS/NC
Rate
8
Travelled in February 2019
Meritxell
of NS/NC
Rate
8.4
Travelled in February 2019
Júlia
of Barcelona
Rate
6.8
Travelled in February 2019
Laia
of NS/NC
Rate
7.2
Travelled in February 2019
Joan
NS/NC
Rate
4
Travelled in March 2019
"Ease to stop at the hotel. Breakfast is varied but not excellent"
"The check in is very long. The rooms justitas. I have come twice because it is cheap"
Juan
NS/NC
Rate
3.2
Travelled in March 2019
"The front cafeteria"
"Staff at the reception (very unfriendly the girl with glasses and short light hair). The hot water does not regulate well. The internet ... Catastrophic. Y'a I had read it in comments, but like that they care. Breakfast opens very late (7:45 am). Leaks in the walls; noise. I do not really recommend it. It is a pity."
Fabrizio
NS/NC
Rate
10
Travelled in February 2019
"The staff Decorating the rooms"
Aparthotel Serhs Cosmos Andorra
Thank you very much for your evaluation and comments Fabrizio! We are waiting for you again very soon!
These customers have rated the accommodation but haven't made a specific comment:
Alfred
of Barcelona
Rate
8.4
Travelled in February 2019
Ariel
of NS/NC
Rate
10
Travelled in February 2019
Daniel
of NS/NC
Rate
10
Travelled in February 2019
Carles
of NS/NC
Rate
9.6
Travelled in February 2019
Óscar
NS/NC
Rate
4.6
Travelled in February 2019
"Wiffi"
"Very old rooms, has no parquet floor."
Aparthotel Serhs Cosmos Andorra
Dear Oscar, First of all, receive a greeting from the Serhs Hotels team, especially from our Hotel Serhs Cosmos Andorra. I would like to thank you for your comments on your stay with us. From the hotel we work every day to improve the experiences of our guests and that is why we value your opinion very positively. We regret that your experience with us has not been entirely satisfactory for you. Of course, any comment helps us improve day by day in our tasks, as well as ensuring that we maintain the quality and service that guests expect and deserve from us. From the hotel we are constantly working, to improve your experiences during your stay. We hope that in the not too distant future we will be given the opportunity to show you the great service we can offer you. Finally, allow me to say goodbye by thanking you again for your comments. Sincerely, Aitor - Room Division
Ash
from Baleares
Rate
10
Travelled in February 2019
"Very spacious and new room, everything perfect breakfast also very good"
"Wifi in the room arrived right. The breakfast was barely enough space to take the food, perhaps a little more space between the bar and the tables would be good because at first it collapses."
Aparthotel Serhs Cosmos Andorra
Thank you very much for your evaluation and comments Ash! We take note of your comments on the wifi and breakfast to be able to improve Until next time! Regards, Aitor - Room Division
Oriol
NS/NC
Rate
4.6
Travelled in February 2019
"The breakfast is correct, little variety but buna quality cleaning"
"And announces as an aparthotel but it is not. There is no kitchen, it is a 3 star hotel, renovated room, old bathroom, although clean wifi regular worst staff, nothing friendly and zero collaborative"
These customers have rated the accommodation but haven't made a specific comment:
Alexander
of NS/NC
Rate
9.2
Travelled in January 2019
Felix
of NS/NC
Rate
6.8
Travelled in January 2019
Miriam
of Barcelona
Rate
8
Travelled in February 2019
Juan Antonio
of Tarragona
Rate
9.6
Travelled in January 2019
Raquel
NS/NC
Rate
8.4
Travelled in February 2019
"Balcony"
"Little soundproofing The room does not include a refrigerator"
Alberto
NS/NC
Rate
9.2
Travelled in February 2019
"Relationship quality price, location, staff treatment and renovated rooms."
from Madrid
Rate
6
Travelled in February 2019
"The second room was amazing, with a lounge inside the room and super comfy bed. But of course, it is marred by the situation described."
"We arrived at 2 hours and we wanted to leave. The initial room did not correspond to the photos that appear on the page, as there are 2 zones (one renovated and another as 30 years ago, literally). There are 2 cosmos and never better said. Upon arrival we realized that we have an institute on the ground floor. Voices, laughter, slamming doors, racing ... Unbearable. We inform reception that if the situation continues like this we leave, and they tell us that until 22 they can do whatever they want. At reception they tried to solve it in the best possible way. There were only rooms on the same floor, and another in another building but higher category. So paying the corresponding difference we changed rooms and buildings (difference that we would have paid happy from the beginning if we had known the subject of the rooms and the situation that there was). The buffet, regular, breakfast, every day the same. But hey, for what you pay, I guess you can not ask for more. I sincerely believe that we would not repeat it again."
These customers have rated the accommodation but haven't made a specific comment:
Marta
of Zaragoza
Rate
9.6
Travelled in January 2019
Carlos
of Tarragona
Rate
10
Travelled in January 2019
Maria Pilar
of NS/NC
Rate
10
Travelled in January 2019
Maria JesÚs
of NS/NC
Rate
8.8
Travelled in January 2019
Silvia
NS/NC
Rate
9.6
Travelled in February 2019
"The service and attention"
"Excessive heating we had to open the windows"