Does the The Mountains Hotel have wifi connection?

The The Mountains Hotel has Wi-Fi.

Can I stay with a pet at The Mountains Hotel?

Pets are not allowed at The Mountains Hotel.

Is there children's cots available at The Mountains Hotel?

The The Mountains Hotel has cots available at the hotel (please request before your trip, subject to availability). Check the conditions.

What can I do at The Mountains Hotel?

The The Mountains Hotel offers the following activities (some may be for a fee): Sauna, Turkish bath

Does the The Mountains Hotel have a swimming pool?

Yes, The Mountains Hotel has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities. Heated outdoor pool

Does the The Mountains Hotel have a 24h reception?

Yes, The Mountains Hotel has a 24-hour reception.

Is there heating in The Mountains Hotel?

Yes, The Mountains Hotel has heating in the common areas.

Is there a restaurant at The Mountains Hotel?

Yes, The Mountains Hotel has a restaurant.

Is there a bar at The Mountains Hotel?

Yes, The Mountains Hotel has a bar.

The Mountains Hotel in Sierra Nevada: Reviews, Photos and Prices 2026

Name: The Mountains Hotel
Address: Plaza de Andalucía, 8, Sierra Nevada, 18196
Price range: Check out rates and exclusive deals for this hotel
Rating: 8.4

Book with Confidence with Esquiades.com

Trustpilot

4.5

Facilities and services

Main Areas

24 h reception

Heating in the main facilities

Lift

Restaurant

Bar

Vending machine

Breakfast

Opening hours: 07:30 a.m. to 10:30 a.m.

Dinner

Opening hours: 19:30h to 22:30h

Wifi and Internet

Wi-Fi Free

Pets

Not Pet-Friendly

Spa and wellness

Sauna

Turkish bath

Main Hotel Services

Games room

Laundry Service Extra charge

Safe at the reception

Ski-in / ski-out access

Luggage storage

Safe Free

Free of charge!

Ski locker

Ski Lockers for a fee

Activities

Ski

Baby cribs

Baby Cot Free

The hotel offers free cots on prior request and subject to availability.

Swimming pools

Heated outdoor pool

Car Park

Indoor car park Extra charge

Price: 24€ per day
Check with the accommodation provider to see if you can reserve a spot.

The surroundings of The Mountains Hotel

Nearby

Sierra Nevada Chairlift 230 m

Sierra Nevada Chairlift 240 m

Park activities Mirlo Blanco 530 m

Mohon del Trigo Observatory 1.8 km

Hoya de Pedraza Botanical Garden 3.6 km

Nearby

Sierra Nevada Chairlift 230 m

Sierra Nevada Chairlift 240 m

Park activities Mirlo Blanco 530 m

Mohon del Trigo Observatory 1.8 km

Hoya de Pedraza Botanical Garden 3.6 km

Places of interest

Nuevo Estadio de Los Cármenes 18.5 km

Alhambra 19 km

Shrine of Our Lady of Sorrows 19 km

Palace of Carlos V 19.1 km

Granada Exhibition and Conference Centre 19.3 km

Mirador de San Nicolas 19.6 km

Science Park 19.7 km

Granada Cathedral 19.8 km

Nearby airports

Granada Airport - Jaén F.G.L (GRX) 35 km

All distances are calculated in a straight line. Actual travel distances may vary.

About the accommodation

The Mountains Hotel 3* (formerly Hotel Ziryab) is located in the Plaza de Andalucía in Sierra Nevada, in the heart of the urban and commercial center. The Borreguiles and Al-Andalus cable cars are located 100 meters away and will take you to the ski slopes, great!

The hotel has 24-hour reception, ski lockers under the Al-Andalus gondola, Wi-Fi connection in lounges and main areas, and laundry service.

The rooms are decorated in different shades, perfectly designed to guarantee maximum comfort and privacy. All rooms have heating, minibar, telephone, television, safe and a fully-equipped bathroom with shower or bathtub, some courtesy products and hairdryer. The rooms can have two single beds or a double bed.

In addition to skiing, you can do other activities such as excursions or routes, archery, sledding and more. You cannot leave Sierra Nevada without visiting the beautiful city of Granada, which is only 37 km from Sierra Nevada, where you will find the famous Alhambra , considered the Nasrid jewel of Al-Andalus.

Book now at The Mountains Hotel 3* and discover the beauty of Sierra Nevada!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What do guests have to say about The Mountains Hotel?

The Mountains Hotel, next to the cable car and a step from the slopes. Renovated main areas with views, very good buffet and breakfast. Handy ski lockers and friendly staff. Many standard rooms are outdated, small and need refurbishment. Cleanliness and Wi‑Fi sometimes inconsistent. Spa/pool can be unreliable and have extra charges. Ideal if guests value location, atmosphere and good food; book a refurbished room for more comfort.

To save you time, we have summarized our customer reviews with artificial intelligence.

Ratings about The Mountains Hotel

8.4

Fabulous

Based on 421 reviews

Reviews

Superb

150

Fabulous

158

Very good

Pleasant

Disappointing

Facilities and services

Rooms

7.0

Cleanliness

8.3

Food

9.3

Staff

8.8

Hotel Facilities

8.4

Location

9.8

Price Quality Ratio

7.7

What do guests have to say about The Mountains Hotel?

To save you time, we have summarized our customer reviews with artificial intelligence.

Photos shared by our customers

See all

Select a topic to see specific reviews

Rooms59 86%

Location57 98%

Breakfast40 90%

Staff39 85%

Facilities27 67%

Wi-Fi23 96%

Buffet18 94%

Food14 93%

Reform12 67%

Common areas12 92%

Cleanliness12 50%

Maintenance10 100%

Bar9 67%

Car Park9 56%

Dinner8 63%

Noise7 100%

Distancia a pista7 100%

Management5 60%

Restaurant4 75%

Comfort4 100%

Real reviews

These are real customer experiences from travellers who have stayed with brands from our ViajesParaTi Travel Group, authentic reviews that reflect genuine trips and real satisfaction.

Real reviews

These are real customer experiences from travellers who have stayed with brands from our ViajesParaTi Travel Group, authentic reviews that reflect genuine trips and real satisfaction.

9.4

Stella travelled with family

Booked on Esquiades.com

January 2026

Superb

Stunning hotel breakfast and location

Bed Room needs upgrade

5.1

Fernando travelled with family

Booked on Esquiades.com

December 2025

Pleasant

Common areas, bar, and breakfast were excellent, and staff appeared polite but clearly overworked.

Unfortunately, our experience was significantly affected by several serious issues that were reported during our stay but not adequately resolved. 1. Cleanliness on arrival Upon arrival, the toilet in our room had visible feces in it, clearly indicating the room had not been properly cleaned. We reported this immediately to reception, and housekeeping later attended to it. However, this is a serious hygiene failure and immediately undermined our trust in the cleanliness of the room. 2. Safety issue There was an exposed electrical plug/wire in the room, creating a clear safety hazard. This was reported to reception during our stay and was never repaired. 3. Room condition and size The room was in very poor condition and did not match what was advertised. It was extremely cramped, with a bunk bed blocking the only window and part of another bed. Nails were visible in the walls, with no artwork or proper finishing. 4. Housekeeping and towels Some towels provided were stained. When we requested fresh towels on the second day, housekeeping refused, stating they had instructions not to change towels—even when left on the floor. This was surprising and unacceptable. 5. Repeated night-time noise disturbances Our sleep was seriously disrupted on multiple nights: - On the night of 1 to 2 of January, there was extremely loud noise caused by furniture being dragged until approximately 1:40 a.m. - On the night of 2 to 3 of January, we were disturbed by a group of intoxicated guests in the neighboring room (I saw staff going into that room, so maybe it was staff quarters which would make even worse). We asked them to lower their voices, but the noise continued. THe reception phone was not working so we got dressed and went to reception in person, and after further delay, reception eventually knocked on their door at approximately 2:22 a.m. These incidents occurred despite us reporting the issues and seeking assistance, and they significantly affected our ability to rest. While the common areas, bar, and breakfast were excellent, and staff appeared polite but clearly overworked, this does not compensate for the overall experience. The issues above represent failures in basic standards of hygiene, safety, room quality, and night-time guest management. Given the seriousness and accumulation of these problems, we believe compensation is fully justified. The hotel never replied to our emails and Esquiades used a lame reply to justify, basiclly aknowloging all problems but saying they did not know while we were there. Don't stay here!

Esquiades.com

Hello Fernando, We are very sorry that the accommodation did not meet your expectations. We would like to clarify that we were not informed of these incidents during the stay, neither by phone nor by email. As an agency, we would appreciate if the client, while still in the destination, contact us in order to be able to verify the situation in real time, liaise with the hotel and the supplier, and intervene on the client’s behalf. Unfortunately, the first time we were made aware of the full extent of the issues was after the stay had already ended, which significantly limits any possibility of compensation or claim with the accommodation. While we understand that issues were raised at hotel level, without direct notification to our customer support team during the stay, we had no opportunity to assess the situation ourselves, request corrective measures, propose alternatives, or escalate the matter while it was ongoing. For this reason, and after reviewing the case again with the tour operator, we are informed that the stay is considered 100% used and that no final compensation can be applied. We sincerely regret that your experience did not meet expectations and fully understand your frustration. Unfortunately, we are unable to offer a more favorable response in this case. We remain at your disposal, Esquiades.com

9.7

Espen travelled solo

Booked on Esquiades.com

January 2024

Superb

I had a beautiful room with a wonderful wiew. it msmelled hard of soap or some cleaning detergent, But I could open my double doors and lett fresh air inn. I loved it. However, I would have liked a possiblity to get a cup or coffe or tea in the room. Internet was slow, and Tv only spanish. But the wifi worked. The food was excellent.

The smell of detergent was overhelming, but not a big problem.

7.7

M travelled with family

Booked on Esquiades.com

January 2024

Very good

Garrage right next to hotel. Easy and quick checkin Hotel is being renovated and starting to look really good. There was a good variety of food on the buffet breakfast. New “BESO” Restuarant/club with live music was very nice. Staff were very kind and willing to help.

Rooms look very old and antiquated. Once they are all renovated I’m sure it will make the difference. Unfortunately spa&pool are not opened yet, as advertised. This would have been lovely especially when the weather for skiing was not appropriate. They have removed the games room which my youngest enjoyed previously.

8.7

Val travelled with friends

Booked on Esquiades.com

February 2023

Fabulous

Great location, breakfast very good. Rooms needing a bit of updating, but ok and shower very good

WiFi very poor, didn't work most of our stay

6.8

Colin travelled with family

Booked on Esquiades.com

February 2023

Very good

Lounge area was nice and stylish and very good wifi in that area

Noise in the rooms is terrible. The floors in the halls are all small tiles and the gaps between the tiles make anyone pulling a suitcase or cleaner trolley make a juddering noise that is unbelievable load. Also as it is all tiles it echoes making it sound much louder. Children shouting and people talking is also echoed and sounds louder. Our first room was below kitchen I think and for two hours from 10.30pm till 00.30am trolley after trolley was wheel into a room then water run very load with banging and then trolley left again the 5 mins later came back. This kept on for 2 hours with no chance to sleep. I complained and they moved our room the next day which was better but still had the hall noise etc. I would not stay there again because of that. Also my son and I wanted to watch a film by streaming it on our iPad in our room whilst laying in our bed after long day skiing but although you could connect to wifi there was no connection to the internet in our room. So we had to get dressed and walk up to public lounge to relax and watch a movie. We took our own drinks but felt bad as were often asked if we wanted to buy a drink. Just wanted to relax in our room and use the internet which is not a big thing in this day and age. I would certainly pick a hotel that had carpeted halls like nearly every hotlel I have ever stayed in and one with wifi in the rooms next time I travel The hotel was located close to the lifts but most accommodation was in Sierra as it is a small town.

Ghizlan travelled with family

Booked on Amimir.com

February 2023

Disappointing

Clean

No wifi connection very poor Stuff are not nice Mattress pillows terrible uncomfortable I has some headache couldn’t help at all

Robert travelled with friends

Booked on Esquiades.com

January 2023

Fabulous

Situation and friendliness 8f staff

Pricey for food and drinks but in fairness to hotel prices in line with the rest of the resort

5.8

Henry Jayson travelled with family

Booked on Esquiades.com

February 2022

Pleasant

The location and the lobby were good

The hotel staff said there was no bar or restaurant, due to the covid. It appears that the other hotels in the area such as the Marriott had bar and restaurant. also bar and restaurants were open around the resort, so what is the difference? It meant that you had to leave the hotel in the evening. So given the fact that covid rules have changed in Spain, I find it a poor excuse. The other thing was we were given paper plates, cups and wooden cutlery to eat breakfast off. Totally not acceptable. Id expect better in a Hostal. It was like a childs picnic. The breakfast was well below average with nothing warm on offer like bacon, eggs, mushroom etc. We have stayed in other hotels in the resort who had a far better selection of foods for breakfast.

Eric Jan travelled with couple

Booked on Esquiades.com

January 2022

Fabulous

Good location, friendly staff and good breakfast

Very warm in the rooms even with the room heating off

7.4

Raul

Booked on Esquiades.com

April 2026

Very good

La parte remodelada está muy cuidada. Pistas muy cerca, bonitas vistas.

Las habitaciones antiguas, la piscina daba ASCO y en la sauna no paraban de entrar y salir niños. Pésimo servicio de spa.

8.6

Ana Raquel

Booked on Esquiades.com

April 2026

Fabulous

Espaços comuns

Quartos pequenos para famílias

7.7

Alexandre travelled with friends

Booked on Esquiades.com

April 2026

Very good

Recepção e zona de restaurante renovadas. Localização, staff e pequeno almoço.

Quartos e corredores a necessitar de remodelação e manutenção. Limpeza necessita de ser melhorada e têm de aumentar o numero de staff por causa das limpezas gerais.

7.4

Maria Inês travelled with family

Booked on Esquiades.com

April 2026

Very good

localização

temperatura hotel

5.1

Esther González travelled with family

Booked on Esquiades.com

April 2026

Pleasant

La ubicación es inmejorable y el servicio de guardaesquís también.

Las habitaciones son muy pequeñas, antiguas. Hace un calor insoportable dentro aún quitando la calefacción. Las almohadas no son muy cómodas, pedimos alguna porque son muy finas y su respuesta fue un no rotundo, no dejan más almohadas. El servicio con respecto a la limpieza no es bueno, no reponen el papel, no cambian las toallas a no ser que se lo digas, las juntas de la bañera tiene moho y solo se limpia lo “visible”. Tuvimos problemas con respecto a la reserva, primero con el tipo de habitaciones y después con respecto a haber contratado o no las cenas. El hotel es muy caro con respecto a los servicios y la calidad de los mismos.

Natividad

Booked on Esquiades.com

March 2026

Fabulous

El desayuno buffet es muy completo y todo esta muy bueno. La ubicación del hotel también permite disfrutar de unas bonitas vistas- las zonas comunes se ven nuevas y modernas.

El parking no es propio del hotel y ellos lo gestionan, aunque tiene acceso directo al hotel. La calefacción no se podía regular por lo que pasamos calor en la habitación. La habitación es correcta, pero en comparación con el resto del hotel están bastantes desfasadas-quizá por eso el precio un poco excesivo.

9.7

Pedro P travelled with family

Booked on Esquiades.com

March 2026

Superb

Localização excelente e áreas comuns renovadas! A limpeza era boa!

Quartos têm boa dimensão mas precisam de uma reforma.

8.9

Nuno travelled with family

Booked on Esquiades.com

March 2026

Fabulous

Muito Boa Localização e Pequeno Almoço. Vistas fabulosas, nomeadamente para o Pôr do Sol, a partir dos quartos e das zonas comuns. Estas zonas comuns, restaurante, recepção, bar, etc, estão com uma decoração onde apetece passar algum tempo, aproveitando, e bem, as excelentes vistas com janelas amplas.

A limpeza é apenas o suficiente. Mas é um problema dos Hotéis em Sierra Nevada, não deste em particular.

7.4

Claudia travelled with family

Booked on Esquiades.com

March 2026

Very good

Comida muito boa, tamanho dos quartos bom

Limpeza dos quartos

7.7

André Manuel Sequeira Mega

Booked on Esquiades.com

March 2026

Very good

Staff da receção, aquando do checkout. Não me deixaram fazer o checkout, pela falta de controlo de cobrança de extras no restaurante... A Srª da receção, basicamente, não me deixou fazer o checkout, por não acreditar nos extras consumidos no restaurante. Falta de controlo não permite fazer a cobrança dos extras nos quartos... No meu quarto foram contabilizados extras que eu não consumi. Até a Srª da receção não conseguir ter a certeza do que eu consumi, não pude fazer o checkout o que causou demora no processo, assim como o Staff mostra que não acredita nos clientes, pondo em causa a sua palavra, em frente aos outros clientes. Lamentável

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id_agrupador	Used to distinguish users for statistical purposes.	1 month
all_skiers	Used to determine whether everyone included in the booking skis or whether someone does not.	1 hour
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The Mountains Hotel

Book with Confidence with Esquiades.com

Facilities and services

Main Areas

Restaurant

Wifi and Internet

Pets

Spa and wellness

Main Hotel Services

Ski locker

Activities

Baby cribs

Swimming pools

Car Park

Room services

General room services

Bathroom

Distances to nearby ski resorts

The surroundings of The Mountains Hotel

Nearby

Places of interest

Nearby airports

Nearby

Places of interest

Nearby airports

About the accommodation

What do guests have to say about The Mountains Hotel?

Ratings about The Mountains Hotel

What do guests have to say about The Mountains Hotel?

Photos shared by our customers

Frequently asked questions about The Mountains Hotel

Does the The Mountains Hotel have wifi connection?

Can I stay with a pet at The Mountains Hotel?

Is there children's cots available at The Mountains Hotel?

What can I do at The Mountains Hotel?

Does the The Mountains Hotel have a swimming pool?

Does the The Mountains Hotel have a 24h reception?

Is there heating in The Mountains Hotel?

Is there a restaurant at The Mountains Hotel?

Is there a bar at The Mountains Hotel?

The Mountains Hotel

Book with Confidence with Esquiades.com

Facilities and services

Main Areas

Restaurant

Wifi and Internet

Pets

Spa and wellness

Main Hotel Services

Ski locker

Activities

Baby cribs

Swimming pools

Car Park

Room services

General room services

Bathroom

Distances to nearby ski resorts

The surroundings of The Mountains Hotel

Nearby

Places of interest

Nearby airports

Nearby

Places of interest

Nearby airports

About the accommodation

What do guests have to say about The Mountains Hotel?

Ratings about The Mountains Hotel

What do guests have to say about The Mountains Hotel?

Photos shared by our customers

Similar accommodations that may interest you

Frequently asked questions about The Mountains Hotel

Does the The Mountains Hotel have wifi connection?

Can I stay with a pet at The Mountains Hotel?

Is there children's cots available at The Mountains Hotel?

What can I do at The Mountains Hotel?

Does the The Mountains Hotel have a swimming pool?

Does the The Mountains Hotel have a 24h reception?

Is there heating in The Mountains Hotel?

Is there a restaurant at The Mountains Hotel?

Is there a bar at The Mountains Hotel?

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