2.7
Borja
March 2024
Booked on Esquiades.com
Located in front of the river
Ubicado frente al rio
Tiny room, I don't know how they gave it 4 stars. You can barely walk in the room. The refrigerator has two bottles of water for which they charge, not give away (which seems very poor to me for a 4-star hotel). The staff was super rude except the girl at the buffet. The spa costs 30 euros per person, which they do not warn about despite having the word spa in the name of the hotel. The decoration of the room was terrible - it had a table almost half the size of the bed that looked like it came from an outlet to put it somewhat, huge. The cleaning did not clean several dirty glasses that were there. 0 desire of the staff to help the customer. This should be a 2-3 star hotel maximum.
Habitacion enana, no se como le dieron 4 estrellas. A penas se puede andar en la habitacion. El frigo tiene dos botellas de agua por las que cobran, no regalan (lo cual me parece muy pobre para un hotel de 4 estrellas). El staff super mal educado excepto la chica del buffet. El spa cuesta 30 euros por persona lo cual no avisan a pesar de tener la palabra spa en el nombre del hotel. La decoracion del habitacion pesima - tenia una mesa casi la mitad del tamano de la cama que parecia sacada de un outlet por poner algo, enorme. La limpieza no limpio varios vasos sucios que habia. 0 deseo del staff de ayudar al cliente. Esto deberia ser un hotel de 2-3 estrellas maximo.
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7.7
Ivan
March 2024
Booked on Esquiades.com
Very good breakfast and attention to it.
Muy buen desayuno y atención en él.
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8.8
Silvia
travelled with couple
January 2024
Booked on Esquiades.com
The bed is very wide, the shower water has a lot of pressure and is very hot. Perfect location too.
La cama es muy ancha, el agua de la ducha con mucha presion y muy caliente. Perfecto location too.
You sent us to a Spa in in MiM de Baqueira when this hotel had a SPA which would have been much easier. The buffet, although abundant, was of average quality. It lacks a bar or a room for guests to hang out, have a drink, etc.
Nos mandasteis a un Spa in en MiM de Baqueira cuando este hotel tenía SPA que hubiese sido mucho mas facil. El buffet aunque abundante, de calidad media. Le falta un bar o una sala para los huespedes donde juntarse, tomar algo etc.
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8
Ana
travelled with couple
January 2024
Booked on Esquiades.com
Clean rooms and attentive with the request to give us extra pillows. The bathroom is comfortable and there is plenty of closet space to store all your ski clothes.
Habitaciones limpias y atentos con la petición de darnos almohadas extras. El baño es cómodo y hay mucho espacio en el armario para guardar toda la ropa de ski.
The person who serves breakfast always seems to be upset. I don't think we did anything to bother you but if so we apologize. A smile in the morning is always appreciated
La persona que atiende en los desayunos parece que esté molesta siempre. No creo que hiciéramos nada para molestar pero si es así pedimos disculpas. Siempre se agradece una sonrisa por la mañana
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4
Margarita
travelled with couple
March 2022
Booked on Esquiades.com
We had a flood in the hotel so we had to be rehoused.
Tuvimos una inundación en el hotel por lo que tuvimos que ser realojados.
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10
Marta
travelled with couple
December 2022
Booked on Esquiades.com
Everything
Todo
Everything has been fine
Ha estado todo bien
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7.6
Xavier
travelled with couple
December 2022
Booked on Esquiades.com
High temperature in the room, impossible to get cold.
Temperatura elevada en la habitación, imposible pasar frío.
To see the spa you have to pay € 25 per person, the worst coffee and it is hemlock, the small room, the staff until the fourth day very little empathetic, the normal breakfast with the exception that in the middle of the pandemic it was a buffet and that gave yuyu, the refrigerator in the room did not work due to Covid, the boy at the breakfast entrance still does not know what voice he has, he was going around a lot and little cash he carried a napkin per trip, there is no parking nearby. A little more than € 200 a day with this precariousness of services leaves to be desired, I expected something with a higher level. Ah! The shower phone impossible to control, taking a standing shower with the phone anchored in the holder, an adventure. It will not be in my first options in Val d'Aran, without a doubt. I sent a message to the Commercial Director of the hotel and I am still waiting for an answer, you cannot be less professional. Without a doubt, this hotel in my hands changes from night to day
Para ver el spa hay que pagar 25€ por persona, el café más malo y es cicuta, la habitación pequeña, el personal hasta el cuarto día muy poco empático, el desayuno normal con la salvedad que en plena pandemia era de buffett y eso daba yuyu, la nevera de la habitación no funcionaba por Covid, el chico de la entrada del desayuno aún no se que voz tiene, daba muchas vueltas y poco efectivo llevaba una servilleta por viaje, falta aparcamiento cerca. Algo más de 200€ día con esta precariedad de servicios deja que desear, me esperaba algo con más nivel. Ah! El teléfono de la ducha imposible de controlar, tomar una ducha de pié con el teléfono anclado en el soporte, una aventura. No estará en mis primeras opciones en Val d’Aran, sin duda. Mandé un mensaje al Dtor Comercial del hotel y aún espero respuesta, no se puede ser menos profesional. Sin duda, este hotel en mis manos cambia de la noche al día
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6.7
Ivan
travelled with friends
February 2020
Booked on Esquiades.com
price
precio
very small beds
camas muy pequeñas
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8.7
Catherine
travelled with friends
March 2019
Booked on Esquiades.com
Convenient for the town and nice atmosphere.
Bed could have been a little more comfortable.
9
Begoña
travelled with couple
February 2019
Booked on Esquiades.com
All. The hotel staff was very friendly and helped in any way they could.
Todo. El personal del hotel era muy amable y ayudaban en todo lo que podían.
Nothing
Nada
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