Hotel Roc Meler

• Reviews from 2020

Ana Maria

NS/NC

Rated

10

Travelled in January 2020

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"Everything, especially the staff. All very kind."

"Nothing"

Antonio

NS/NC

Rated

10

Travelled in February 2020

"Roc Meler is absolutely fantastic, all the staff is very lovely and keen to help especially Mr.Paulo"

"Cannot stay more time :)"

CrisJordi

from Barcelona

Rated

7.7

Travelled in February 2020

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"Room with views and the manager who looked for a good solution. Transfer to canillo parking very fast and without waiting. Parking canillo (covered and guarded)."

"Hotel reception and parking. We were placed in a "standard adapted room" without prior notice, the reception was fatal neither was right nor did we want to give it a game of fools, until we talked with the manager and now if we were given a standard room. After the parking, the hotel is in a dead end and there was VERY little parking, we knew, we could pay parking for the hotel itself but it was also full, they had to accompany us to Canillo to park but with the up / down headache."

These customers have rated the accommodation but haven't made a specific comment:

Jairo

of NS/NC

Rated

9.3

Travelled in February 2020

Irene

of NS/NC

Rated

7.3

Travelled in February 2020

Mariona

of NS/NC

Rated

9

Travelled in February 2020

Isaac

of Barcelona

Rated

9.3

Travelled in February 2020

Sonia

from Castellón

Rated

9.3

Travelled in February 2020

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"The staff was very friendly, we were delighted with them!"

Ivan Jesus

NS/NC

Rated

8.3

Travelled in February 2020

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"Clean and neat"

"Room 101 enters street light, the curtains are not enough to cover the light."

Octavio

NS/NC

Rated

8.3

Travelled in January 2020

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"The rooms are very good. The food service is very good and varied. I've seen worse for hotels in the same category. We did not try it but the transfer to tracks looked very good. The fact that you are transferred to the slopes is a very good idea. I guess he does it because of the few parking options there are."

"The few options to park for free. If you want to move after the day of skiing you run the risk that you have nowhere to park. And although they have parking spaces at a reasonable price (€ 10 / night), they are limited and easily finished."

These customers have rated the accommodation but haven't made a specific comment:

Cristian

of NS/NC

Rated

9.7

Travelled in February 2020

Judit

of NS/NC

Rated

8.3

Travelled in February 2020

Miguel Angel

of NS/NC

Rated

9.7

Travelled in February 2020

Gabriel

of Baleares

Rated

7

Travelled in January 2020

Joaquin

NS/NC

Rated

9

Travelled in January 2020

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"The hotel is very comfortable, has all the services you need for a few days of skiing"

"There were excursions of children that, as usual, caused a lot of noise and noise at certain times. Upon arrival we had been given a room right in one of those hallways. We went up to complain and got them to change rooms, but the truth is, I'm surprised they wanted to give us that room. Surely, we would have left the hotel the next day. It seems reasonable, as a business, that they receive children's excursions, but I think they should not mix those rooms with those of adults that we will spend a few days of rest and relaxation."

Núria

from Girona

Rated

9.3

Travelled in January 2020

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"Superb everything ..... The very friendly and attentive staff, spar well and the pub in addition to superxulo, great ... We dined there the very good and complete amburguesas"

"Nothing to say something about the separate beds .... But as in any hotel, better to ask for a single bed ..."

Marc

NS/NC

Rated

9.3

Travelled in January 2020

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"The staff always very attentive, the unbeatable cleanliness, the perfect breakfast. The situation of the hotel is quiet and central."

These customers have rated the accommodation but haven't made a specific comment:

Sergio

of NS/NC

Rated

9

Travelled in January 2020

AndrÉs

of NS/NC

Rated

8.7

Travelled in January 2020

Javier

of NS/NC

Rated

10

Travelled in January 2020

Marc

of NS/NC

Rated

10

Travelled in January 2020

Jorge

NS/NC

Rated

8.3

Travelled in January 2020

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"Very good food all very good except the transfer"

"The transfer left us lying 1h 30 min at 12 p.m. After talking to them 4 times in the end they went down. I would repeat this hotel."

Olga

from Alicante

Rated

8.7

Travelled in January 2020

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"Very good facilities Perfect transfer Rooms and cleanliness 10. Super comfortable beds!"

Agustín

NS/NC

Rated

8.3

Travelled in January 2020

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"Hotel well compared to the usual offer of Andorra. Very attentive staff and eager to solve our demands. Breakfast very well and in the pub you have dinner well."

"The facilities of the SPA very well but they are of no use since the water temperature is very low (it passes cold). The maximum flow schedules for the transfer is a battle to get in the van. In my opinion they should book order with name or room number and depending on when it is called pick up."

These customers have rated the accommodation but haven't made a specific comment:

Lara

of NS/NC

Rated

9.3

Travelled in January 2020

Jaime

of NS/NC

Rated

10

Travelled in January 2020

Antonio

of Barcelona

Rated

10

Travelled in January 2020

Hugo

of NS/NC

Rated

7.2

Travelled in January 2020

Rubén

from Zaragoza

Rated

9.7

Travelled in January 2020

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"All perfect"

Rubén

from Barcelona

Rated

8.7

Travelled in January 2020

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"The buffet has surprised me. A lot of variety, good quality and quite a few products of KM 0. The restaurant staff is very friendly and close. Mention Paolo, a manager who knows how to treat each of his clients. The free transfer to the Canillo cable car is appreciated, with a wait of only 10 minutes maximum. SPA, good location, has a pub with billiards, table football ... We would repeat without a doubt."

"I have not liked the beds in our room. 2 single beds together, to which you moved towards the center you separated them, also the quality I do not see according to a 4-star hotel. We also had a lamppost near the window which illuminated the room at night, without the possibility of avoiding it with the curtains."

Pet

NS/NC

Rated

8

Travelled in January 2020

"The hotel is very quiet with nice, modern and clean rooms, the breakfast is excellent (everything but the coffee! Which would deserve some improvement). We appreciated the transfer service the hotel provides from/to Canillo (all day long), so you can leave your car parked during your stay and forget about the troubles (driving in the snow storms etc.). The Irish Pub is a very nice option for dinner if you're tired and don't feel like going out."

"The wifi connection is really bad - it comes and goes constantly. We experienced a few blackouts during our stay (which also turned off the heating/aircon). No phone in the room which we would have definitely used a few times to contact the reception when we needed it the most. The spa is very pleasant, however if you plan to go every day, it might become a bit expensive to pay 10€ each/day. You're also required to pay a 10€ deposit for a bathrobe. No shampoo/body wash amenities in the bathroom (there is a dispenser in the shower that doesn't work properly). We would have appreciated a room with a nice view as requested."

These customers have rated the accommodation but haven't made a specific comment:

Alejandro

of Valencia

Rated

10

Travelled in January 2020

Carlos

NS/NC

Rated

10

Travelled in January 2020

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"Great staff, both catering and cleaning and reception. A great team that are together like a pineapple. They have helped in the problems that have happened and of course the environment has left it at a much nicer disposition than we could think. One last!"

Rodrigo

NS/NC

Rated

9.7

Travelled in January 2020

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"All the staff VERY KIND, they helped you in everything, very attentive ... Great. Great rooms, good location, food and good price. There was a big snowfall and everyone helped us to get the car out of the hotel. Thanks to Javi from Valencia !!!!"

"The transfer only lowers you to Canillo, when we went there was bad weather and the Canillo chairlift was closed ... So you had to take the car or bus to go to another station."

Paula

from Barcelona

Rated

9.3

Travelled in January 2020

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"The hotel is amazing, at first we were given a room with separate beds and a view of a wall, but we requested a change and we had a room with a view and a double bed. The staff is super attentive. They called to book a restaurant we wanted to go to. In the spa they provide you with the towels you need. Breakfast is very complete, they even have a plan to make crepes, fried eggs, etc ... At the moment. The Pub is ideal to have a good time playing table football, billiards, darts ..."

"When we arrived in the shower there was a footprint in the shower. It is a bit difficult to park nearby and parking is expensive."

Susanne

NS/NC

Rated

10

Travelled in January 2020

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"All perfect! We went to this hotel several times and each time we are delighted, both with the facilities and with the treatment of the staff. Also very good breakfast and dinner buffet."

Oriol

from Baleares

Rated

9.7

Travelled in January 2020

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"The facilities and the attention of the staff"

"In the restaurant the menu is better than the free buffet"

Anabel

NS/NC

Rated

9.3

Travelled in January 2020

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"Excellent food and excellent treatment."

Estela

NS/NC

Rated

10

Travelled in January 2020

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"New hotel with super friendly staff. They have transfer service to tracks that leaves you at the exit of the cable car. Very clean and comfortable rooms. Great breakfast and dinner All perfect"

Marino

NS/NC

Rated

7

Travelled in January 2020

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"Less what I put down everything else all right."

"The room smelled like drains. On the bed, the mattress cover was too hot and excessively soft."

Antonio J.

NS/NC

Rated

6.3

Travelled in January 2020

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"The restaurant, the staff excellent and the buffet excellent"

"The reception staff on the day of entry, the rooms are small for 4 stars, they do not provide footwear for the spa, there are no bathrobes in the rooms and you have to pick them up at reception, six floors above, there is no parking for all cars ..."

Jose

NS/NC

Rated

10

Travelled in January 2020

"All perfect! Super nice staff, excellent quality food, super clean hotel and rooms."

"As a downside, I would like to have a double room instead of a twin"