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Novotel Andorra
C/ Prat De La Creu, Nº 14, Ad500, Andorra La Vella
Hotel Information     Services    

Info Guide

Located in the commercial area of Andorra la Vella, capital of Andorra.

The hotel has a 24-hour reception to assist you at any time, Wi-Fi connection and private indoor car park (for a fee). In addition, this hotel is perfect for traveling with your pets because it admits animals and has no weight limit (direct payment at the accommodation).

In addition, this hotel is also great in summer, since you will have free access to the outdoor pool and the SPA of the Mercure Hotel, located right next door.

The rooms have free wifi, telephone, television, heating and air conditioning. The bathroom is fully equipped with a bathtub, amenities and a hairdryer.

This hotel is located less than 10km from the first accesses to the Grandvalira (Encamp sector) and Vallnord (Pal-Arinsal sector) ski resorts. In addition, you can take the opportunity to go shopping because the hotel is very close to the commercial area.


Book now at the Hotel Novotel **** and enjoy a vacation or a getaway in the center of Andorra.

 

Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.

 


Please note that the restaurant may change its services at any time without prior notice.

Good to know

They are pet-friendly and wish to ask you to read the following info: 

  • Maximum weight: No weight limit!
  • Price: 17 €/night and pet

Please note that some accommodations may have some restrictions for pets (they cannot be left alone in the room / apartment or that they are not allowed in certain areas of the accommodation).

 

Please confirm that you are travelling with your pet via @@link_start@@Manage My Booking so we can notify the accommodation in advance.

More Info

  • Check in: from 14:00h.
  • Check out: before 12:00h.
  • Breakfast schedule: From 07:00 a.m. to 11:00 a.m.
  • Lunch schedule: From 1:00 p.m. to 3:30 p.m.
  • Indoor car park: € 22 / night (subject to availability)
  • Pets: € 17 / night. There is no weight limit.
  • Cots: free (on request).
  • Pool and Spa: Free. Sunday afternoon and Monday morning is closed. They are located at the Mercure Hotel 30 meters away.

Services

Hotel Services
  • 24 h reception
  • Heating
  • Air-conditioning in the main facilities
  • Meeting Room
  • Sauna
  • Jacuzzi
  • Fitness Centre
  • Games room
  • Lift
  • Turkish bath
  • Indoor car park (to be paid at reception)
  • Pet-Friendly on request (check fee)
  • Free Ski Lockers
  • Free Wi-Fi in common areas
  • Outdoor Pool (summer)
  • Zona de juegos
  • Free Baby Cot (on request)
  • Adapted for people with reduced mobility
  • Games
  • Solarium
Room Services
  • TV
  • Bathtub
  • Telephone
  • Toilet
  • Amenities
  • Hairdryer
  • Heating
  • Air Conditioning
  • Free Wi-Fi in the rooms
See more
C/ Prat De La Creu, nº 14 AD500 Andorra la Vella
Customer reviews of Novotel Andorra
Score
8.3
68 Reviews
10 0
100% verified!
Want to know more?
Note detail:
Rooms
8 / 10
Hotel Facilities
8.3 / 10
Cleanliness
8.7 / 10
Food Quality
8.7 / 10
Staff
8.4 / 10
Price
8 / 10
Recommended for:
Single Party
10%
Young couples
18%
Senior couples
15%
Families
43%
Friends
14%
No response
3%
 Who writes the reviews?
All comments are posted by real Esquiades.com customers.
 How can I post my opinion?
Easy and quick. After your ski holiday, you'll receive our survey via e-mail.
 And...
You'll find your review on our site as well as from fellow travellers!
We have translated all of our customers comments with Google Translate so that you can read about everybody's experiences.
Read reviews from Novotel Andorra (showing @@mostrades@@ most recent from 68).

Jaqueline

NS/NC
Score
7.3
Travelled in May 2019
Automatic translation from french  
Show message in original language
"The proximity of the hotel to the city center, the buffet restaurant, the extensive breakfast, access to the unlimited spa and caldea thermal spa"
"The bathroom and toilet rather old, 1 elevator down, parking a bit expensive"
These customers have rated the accommodation but haven't made a specific comment:

Maria Cinta

of NS/NC
Score
10
Travelled in October 2019

Silvia

of NS/NC
Score
10
Travelled in October 2019

Montse

of NS/NC
Score
8.3
Travelled in August 2019

Mcarmen

of Barcelona
Score
8.7
Travelled in August 2019
These customers have rated the accommodation but haven't made a specific comment:

Verónica

of NS/NC
Score
8
Travelled in July 2019

Pedro

of NS/NC
Score
9
Travelled in June 2019

Jose

of NS/NC
Score
8
Travelled in March 2019

Javier

of NS/NC
Score
9.3
Travelled in March 2019
These customers have rated the accommodation but haven't made a specific comment:

Joan

of NS/NC
Score
9.6
Travelled in February 2019

Jacint

NS/NC
Score
9.3
Travelled in February 2020
This review has been translated  
Show message in original language
"We really liked how central it is. Also that every day we put water, soaps etc ... Is a detail to thank them."
"The fact of having to leave a hotel to go to another's spa is a bit cumbersome, but otherwise everything is great."

Sergio

NS/NC
Score
4.5
Travelled in February 2020
This review has been translated  
Show message in original language
"The situation"
"The price of parking is very expensive Small and old rooms Staff nothing nice skeptical of parking"

Jaume

NS/NC
Score
3.5
Travelled in February 2020
This review has been translated  
Show message in original language
"The facilities are correct."
"Price of the buffet exorbitant for the food they give (€ 30 for pasta and pizza) Price of off-market parking (€ 25) Queues at reception and once there was no one Come on, services of a 3 * at a price of 4 *"
These customers have rated the accommodation but haven't made a specific comment:

Daniel

of NS/NC
Score
8
Travelled in February 2020

Manuel

of NS/NC
Score
9.3
Travelled in February 2020

Silvia

of NS/NC
Score
9.7
Travelled in February 2020

Jordi

of NS/NC
Score
9
Travelled in February 2020

Jonathan Christian

from Tarragona
Score
10
Travelled in February 2020
This review has been translated  
Show message in original language
"I liked everything .... The room with good views and very clean, perfect hotel services, very nice staff, the best breakfast."

Jordi

NS/NC
Score
8.7
Travelled in February 2020
This review has been translated  
Show message in original language
"Excellent quality price. Fantastic free buffet."
"The room for 3, was a sofa bed not very comfortable."
These customers have rated the accommodation but haven't made a specific comment:

Manuel

of NS/NC
Score
9
Travelled in January 2020

Isaac

of NS/NC
Score
9.7
Travelled in January 2020

Marta

of NS/NC
Score
8
Travelled in January 2020

David

from Barcelona
Score
8
Travelled in January 2020
This review has been translated  
Show message in original language
"Cleanliness and perfect location"
"Price of night buffe and parking very high. It needs maintenance in rooms and hotel in general."

Jordi

NS/NC
Score
6.3
Travelled in January 2020
This review has been translated  
Show message in original language
"All very normal"
"Expensive parking. And reception staff a bit (very) dry."

Novotel Andorra

Dear Jordi: Thank you very much for choosing us and for leaving us your comment. We will send your evaluations to the corresponding Departments. Best regards. Maxi Guaglianone

Jose

NS/NC
Score
8
Travelled in January 2020
This review has been translated  
Show message in original language
"Attention and situation"
"Beds and heating at night"

Jordi

NS/NC
Score
9.6
Travelled in September 2019
This review has been translated  
Show message in original language
"Pay for breakfast and the web put the insurance Very unhappy"

Esquiades.com

Dear Jordi, First of all, we want to apologize for the misunderstanding. Jordi, as you spoke with our customer service partners, the regime in which you made the reservation was in Accommodation Only. We also indicate that during the reservation process, you can see and check at all times what are the services you are going to hire, once you have made the reservation payment we send you a confirmation voucher where you can also view the contracted services. Therefore, once your reservation is made, if it is not the regime you wanted to hire, do not hesitate to call us. Remember that we are at your disposal 365 days a year to help you with whatever you need. As we explained to you when you attached the capture, the rates published on our web portal are dynamic, so depending on the dates of your search this amount may vary. We are sorry for the inconvenience. Sincerely, Esquiades.com Quality Department

Jordi

NS/NC
Score
8.3
Travelled in April 2019
Automatic translation from catalan  
Show message in original language
"The hotel situation is very good. The rooms are pretty good, but one for the space fair for 4 people. The free breakfast buffet is full and varied. The Mercure hotel pools are very good: they are large and with mountain views."
"It would be preferable to have the pools in the same hotel and not have to go to Mercure, but it is not a trauma either. The moquettes of the corridors could be improved."

Novotel Andorra

Dear Jordi: Thank you very much for choosing and for leaving your comment. We will send your comments to the corresponding Departments. We hope to receive them again on another occasion. Yours faithfully. Maxi Guaglianone
These customers have rated the accommodation but haven't made a specific comment:

Javier

of NS/NC
Score
9.3
Travelled in March 2019

Joan

of NS/NC
Score
9.6
Travelled in February 2019

Fernando M

NS/NC
Score
6.3
Travelled in March 2019
This review has been translated  
Show message in original language
"The staff, specifically the people in the parking lot (Antonio and Fernando) and the people in the breakfast room."
"He size of the room for 4 people, it is tiny and the sofa bed for the two girls is not advisable."

Jordi

from Tarragona
Score
5.8
Travelled in January 2019
This review has been translated  
Show message in original language
"Excellent treatment of the staff. The kitchen is great, although for kids like mine, something fussy ..., well limited."
"Esquiades has sold us a superior room, and the room was small for 4 people, and with an uncomfortable sofa-plegatin. Bad Wi-Fi Pool and gym in the hotel next door. The gym opens at 9. Call Esquiades just see this, part that cost me to contact them, and they told me what I had hired, it seems that you can not complain!"

Novotel Andorra

Dear Jordi: Thank you very much for choosing us and for leaving us your comment. We are pleased to know that the service of our staff and the food have been to your liking, although we regret that not so for your child. At the Novotel we have the upper quadruples and the family rooms, you in effect had reserved a superior quadruple and that is what we have assigned you. These rooms are very convenient for families since they are the most economical. We hope to see you again on some other occasion. Best regards. Maxi Guaglianone

Alex

from Valencia
Score
8.3
Travelled in January 2019
This review has been translated  
Show message in original language
"The location of the hotel and the breakfast buffet"
"An elevator took forever to close the door, and picking it up was an ordeal"

Novotel Andorra

Dear Alex: Thank you very much for choosing us and for leaving us your comment. We are pleased to know that the location and breakfast have been to your liking. We will send the incident to the corresponding technical service so that they can solve it as soon as possible. Thank you and see you next time. Best regards. Maxi Guaglianone
+ See Comments

Mireia

from Girona
Score
6.7
Travelled in December 2018
Automatic translation from catalan  
Show message in original language
"Its location"
"The bed that every time you film made a lot of noise"

Novotel Andorra

Dear Mireia: Thank you very much for choosing us and for leaving us your comment. We will send your valuation to the corresponding department. Yours faithfully. Maxi Guaglianone

Xavier

NS/NC
Score
9.3
Travelled in December 2018
Automatic translation from catalan  
Show message in original language
"Good location, services shared with mercure at a good level for the baby."
"The wifi goes very slow ... But I think it's a country theme ..."

Novotel Andorra

Dear Xavier: Thank you very soon and soon. Yours faithfully. Maxi Guaglianone

Eva

NS/NC
Score
9
Travelled in October 2018
This review has been translated  
Show message in original language
"The value for money is fantastic as well as the staff that goes out of their way to make your life easier."
"The wifi did not reach the rooms to give a good service"

Novotel Andorra

Dear Eva: Thank you very much for leaving us your kind comment and for choosing us. We are pleased to know that our efforts to offer all our clients a memorable stay come to fruition. We will send your valuation on the Wi-Fi to the corresponding department. We hope to see you again very soon. Best regards. Maxi Guaglianone
These customers have rated the accommodation but haven't made a specific comment:

Joao

of Barcelona
Score
8.3
Travelled in January 2018

Mercedes

from Haute-Garonne
Score
8.4
Travelled in June 2018
Automatic translation from french  
Show message in original language
"The welcome, the location, the price / quality ratio"
"The sofa bed, the bathroom"

Novotel Andorra

Dear Mercedes: I want to thank you for the comments you sent us after your stay. Your comments are very important to us because they allow us to improve the quality of our service and our facilities and we will be able to fully satisfy our customers. We hope to welcome you soon. Carefully. Maxi Guaglianone

Raquel

from Barcelona
Score
9.3
Travelled in April 2018
Automatic translation from catalan  
Show message in original language
"Value for money, Good service, Breakfast buffet and good quality dinner."

Anna

NS/NC
Score
8.7
Travelled in March 2018
This review has been translated  
Show message in original language
"The breakfast location and buffet"
"Having to go to the building next door to access the spa"

Jordi del Campo

from Barcelona
Score
5.8
Travelled in February 2018
This review has been translated  
Show message in original language
"The hotel is fine, no more. Good food, good rooms and cleaning service, excellent. Well located."
"For a 4 star hotel, it is just right. Not at all related quality-price, since for that, if it is 4 stars. They do not guarantee a place in the parking lot. When you arrive, there is no place and you stay outside. They offer a parking service in a kind of "elevator" for parking (I do not know how to define it) after paying 22 euros. Something antiquated and little responsibility when facing incidents (the incidence of one to the other is passed). The spa, somewhat disappointing and cold waters. It is not a hotel that you intend to return or recommend."
Show more opinions
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Distance

Grandvalira - Encamp
Cable-Car
7.2 km
14 min
Vallnord Pal-Arinsal - Pal
Distance to slopes
16.6 km
26 min
Ordino-Arcalís - Ordino - Arcalís
Distance to slopes
22.9 km
36 min
See map
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