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Hotel Santa Cruz

Carretera De Granada Sierra Nevada A-395, Km 22, 18160 , Güejar Sierra
Hotel Information     Services    
Ski Deals for Hotel Santa Cruz for Sierra Nevada
From 04 Apr to 11 Apr
From 05 Apr to 12 Apr
From 06 Apr to 13 Apr

Info

Hotel Santa Cruz ***

It is located in the natural park of Sierra Nevada.


Its facilities include a gym, an outdoor pool (for summer season), terrace, a grass soccer field and tennis courts, free Wi-Fi, free outdoor car park, transfer to slopes (for a fee) and ski storage Ideal for the ski season.

The rooms have a free safe, free Wi-Fi, television and bathroom with bathtub. You can get settled after a long day of skiing.

Ideal place to spend a few days of tranquility and disconnection and if you are a mountain lover you can enjoy it both in the ski season and the rest of the year.

You can follow the following instructions to access the hotel:


- Upon arriving in Granada and entering the ring road, take the exit direction SIERRA NEVADA.
- It is important not to deviate and continue on this road (A-395). Do not take the deviation Güejar Sierra, Monachil, etc.
- At km 22.5 you will find a Repsol road on your left, the only one on the road. From the gas resort go down a road to the hotel.
- Right next to the gas resort there is a hotel called Santa Cruz II that is closed. The Santa Cruz hotel is down the road about 500 m.

Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.

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  • Check in: from 14:00h.
  • Check out: before 12:00h.
  • Breakfast schedule: from 8:00 a.m. to 10:30 a.m.
  • Dinner schedule: from 8:00 p.m. to 10:30 p.m.
  • Cribs: Free (upon request and availability).
  • Transfer to tracks: € 4 / person (round trip).
  • Safe: free

Services

Hotel Services
  • 24 h reception
  • Restaurant
  • Bar
  • Heating
  • Meeting Room
  • Not Pet-Friendly
  • Sauna
  • Fitness Centre
  • Pool (summer)
  • Games room
  • Elevator
  • Garden
  • Balcony
  • Tennis Court
  • Shuttle Service to the ski resort (check fee)
  • Breakfast (Buffet)
  • Dinner (Buffet)
  • Outdoor Car Park (to be paid at reception)
  • Free Ski Lockers
  • Free Lugagge Room
  • Outdoor Pool (summer)
  • Free Wi-Fi
  • Ping Pong
  • Pool table
  • Loungers
  • Zona de juegos
  • Gluten-free food on request
  • Dairy-free milk on request
  • Free Baby Cot (on request)
  • Pool sunshade
  • Football pitch
  • Not wheelchair accessible

Room Services
  • TV
  • Bathtub
  • Toilet
  • Heating
  • Free Wi-Fi in the rooms

Deals Hotel Santa Cruz

Sierra Nevada    
Hotels in Sierra Nevada    
Carretera de Granada Sierra Nevada A-395, km 22 18160 Güejar Sierra
Customer reviews of Hotel Santa Cruz
Average rating
7.1

708 reviews
10 0
100% verified!
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Note detail:
Rooms
5.7 / 10
Hotel Facilities
6.9 / 10
Cleanliness
7.3 / 10
Food Quality
6.9 / 10
Staff
8.1 / 10
Price
7.5 / 10
Recommended for:
Single Party
11%
Young couples
25%
Senior couples
9%
Families
27%
Friends
26%
No response
6%
Wi-Fi in the hotel:
Free Wi-Fi
Rated: 5.1 / 10

 Who writes the reviews?
All comments are posted by real Esquiades.com customers.
 How can I post my opinion?
Easy and quick. After your ski holiday, you'll receive our survey via e-mail.
 And...
You'll find your review on our site as well as from fellow travellers!
We have translated all of our customers comments with Google Translate so that you can read about everybody's experiences.
Read reviews from Hotel Santa Cruz (showing @@mostrades@@ most recent from 708).

Maria

from Gran Canaria
Rated
6.3
Travelled in February 2020
This review has been translated  
"Hotel to rest and climb back to Sierra Nevada quality price well. The dining room Buffet regular dinner Good breakfast"
"Some dinner meal was cold"

Samantha April

NS/NC
Rated
10
Travelled in February 2020
"The price and the food"
"Wifi didn't work"

Esquiades

NS/NC
Rated
5.3
Travelled in February 2020
This review has been translated  
"The real reason we chose this hotel is because of its transfer service to the slopes, unique in the few hotels and hostels that are not in the station itself."
"If you are allergic to cats, forget, the famous hotel cat, who has been there for several years, now they have him hanging around reception, even sitting in the armchairs at the entrance. Actually, I don't know how they can allow it. The same happens in the restaurant, not a simple sign to know what you are eating or what is in each tray, something that by law, is mandatory. The real problem is allergy sufferers, who have no information about allergens, gluten, etc. As for Wi-Fi, if there is a children's excursion, forget about the connection once they arrive at the hotel after skiing. The same goes for the water pressure at 6:00 p.m., when we all agree to take a shower. The rooms need a good review, in ours there were humidities and areas of the wall with deteriorated paint. We were there for four days and none of them filled the gel / shampoo dispenser in the shower, which was already empty when we arrived. In short, if you go with your friends and have a low budget or want something cheap for the short time you are really there, the hotel is "passable". If you want to surprise your partner in the mountains, forget it,"
These customers have rated the accommodation but haven't made a specific comment:

Enrique

of NS/NC
Rated
8.3
Travelled in February 2020

Inmaculada

of NS/NC
Rated
8.8
Travelled in February 2020

Mihaela

of NS/NC
Rated
9
Travelled in February 2020

No Reply

of NS/NC
Rated
5.2
Travelled in February 2020

Román

from Pontevedra
Rated
6.7
Travelled in February 2020
This review has been translated  
"Near the station, Good price and no problem."
"There is a lot of noise from the halls, it is poorly insulated. The rooms are old."

Belen

NS/NC
Rated
3.7
Travelled in February 2020
This review has been translated  
"The hotel is well located to get to know the area and go skiing to the station."
"The facilities are old, neglected and and without a minimum of hygiene and comfort. We were given a small room with a very bad mattress next to the elevator, we requested a change and at reception (a perfect deal) we were offered one of the booths. In the house, the bathroom and the whole room smelled of pipes and it is very unpleasant not to mention that the boiler was broken and we had no hot water. I wouldn't recommend it as a joke. The hotel needs a general Urgent reform."

Ismael

from Madrid
Rated
8.3
Travelled in February 2020
This review has been translated  
"Very attentive staff from the first moment, very nice atmosphere."
These customers have rated the accommodation but haven't made a specific comment:

Jose Javier

of NS/NC
Rated
7.3
Travelled in February 2020

Fernando

of NS/NC
Rated
7
Travelled in February 2020

Raquel

of Sevilla
Rated
10
Travelled in February 2020

Raul

of NS/NC
Rated
6.7
Travelled in February 2020

Alex

NS/NC
Rated
6
Travelled in February 2020
This review has been translated  
"Location, friendliness of staff"
"The beds are very uncomfortable and the food is of very poor quality with too much precooked and fried."

Álvaro

NS/NC
Rated
5.3
Travelled in February 2020
This review has been translated  
"Price"
"Bad room, the bathroom smelled very bad"

Laura

NS/NC
Rated
5.7
Travelled in February 2020
This review has been translated  
"The value for money and the proximity of the slopes of the ski resort of Sierra Nevada"
"All rooms smelled terrible, the pipes gave off a very bad smell. They changed rooms and the same thing happened."
These customers have rated the accommodation but haven't made a specific comment:

Demetrio

of NS/NC
Rated
7
Travelled in February 2020

David

of NS/NC
Rated
7.2
Travelled in January 2020

Ramiro

of NS/NC
Rated
7.7
Travelled in January 2020

Natalia

of NS/NC
Rated
7.3
Travelled in January 2020

David

NS/NC
Rated
5.7
Travelled in February 2020
This review has been translated  
"The staff was always willing to help, especially the guy who was responsible for the rental of ski equipment. Dinner and breakfast were pretty good from my point of view."
"The cleanliness was poor. Our window was so dirty that you hardly saw the outside. The bathroom smelled terrible, like pipe. In addition my partner woke up several days with pimples on the skin, we believe that perhaps the mattress could have bedbugs or similar. The wifi was very unstable, practically unusable."

JosÉ Francisco

NS/NC
Rated
10
Travelled in February 2020
This review has been translated  
"Q in relation to price quality is great and in 9min you are in Sierra Nevada."
"To put a paste the tap of the sink of the room 218 just throws water."

Fernando

NS/NC
Rated
8
Travelled in February 2020
This review has been translated  
"Close to the slopes, with free parking and the ski rental service in the same hotel is a very favorable point, it is not a luxury stay but perfect to rest for a few days skiing in the area. Dinner and breakfast quite well regarding what you pay for the stay. Perfect quality / price ratio."
"The only thing I can say negative is the smell of the bathroom pipes, it becomes very load until you get used to it."
These customers have rated the accommodation but haven't made a specific comment:

Jesus

of NS/NC
Rated
7
Travelled in February 2020

usuario

of Pontevedra
Rated
1.5
Travelled in February 2020

Francisco Jose

of NS/NC
Rated
7.7
Travelled in February 2020

Ana

of NS/NC
Rated
9.3
Travelled in January 2020

Tomás

from Madrid
Rated
6
Travelled in February 2020
This review has been translated  
"It has good parking he bus service to tracks"
"The rooms are very outdated not at the level of the stars that has nothing of the hotel"

Enrique

NS/NC
Rated
1
Travelled in February 2020
This review has been translated  
"NOTHING."
"THE WORST HOTEL I HAVE BEEN IN. YOU DON'T HAVE 3 STARS FOR ANYTHING."

Hotel Santa Cruz

We thank you for taking part of your time to value us. We take note of your appreciation to improve the comfort of our customers. Reception team Hotel Santa Cruz

Maria Del Mar

from Alicante
Rated
7.3
Travelled in February 2020
This review has been translated  
"Near Sierra Nevada, comfortable mattresses."
"It's a bit old, but for the weekend it's fine., People hear noise when they pass through the halls."

Hotel Santa Cruz

Dear guest; We are glad to have provided you with good service and that you have chosen us to stay during your stay in Sierra Nevada. We take note of the observations made to carry out the necessary actions. Sincerely, Reception team Hotel Santa Cruz
These customers have rated the accommodation but haven't made a specific comment:

Daniel

of NS/NC
Rated
7.3
Travelled in January 2020

Laura

of NS/NC
Rated
5.5
Travelled in January 2020

Cristina

of Alicante
Rated
8
Travelled in January 2020

Javier

of NS/NC
Rated
7.7
Travelled in January 2020

Estefanía Olga

from Alicante
Rated
10
Travelled in February 2020
This review has been translated  
"Exceptional treatment."

Hotel Santa Cruz

Dear guest; We are glad that your stay at our establishment has been to your liking and we greatly appreciate the score given and your respective comment being so positive. We hope to see you again very soon. We take note of the observations made to carry out the necessary actions for further improvement. Sincerely, Reception team Hotel Santa Cruz

NS/NC
Rated
9.3
Travelled in February 2020
This review has been translated  
"I really liked the general attention of all employees. And what made me feel at home the most was the beautiful cat they have as a very affectionate and sociable pet."

Zita

NS/NC
Rated
7.3
Travelled in February 2020
This review has been translated  
"Attention by the right staff and the rest the same"
"Hot water is scarce, food is varied but fine. Quality right price"

Hotel Santa Cruz

Dear guest; We are glad to have provided you with good service and that you have chosen us to stay during your stay in Sierra Nevada. We take note of the observations made to carry out the necessary actions. Sincerely, Reception team Hotel Santa Cruz
These customers have rated the accommodation but haven't made a specific comment:

Sergio

of NS/NC
Rated
9.7
Travelled in January 2020

Ignacio

of NS/NC
Rated
6.7
Travelled in January 2020

Marta

of Valencia
Rated
4.5
Travelled in January 2020

Pedro

of NS/NC
Rated
7.3
Travelled in January 2020

Ernes

NS/NC
Rated
9
Travelled in February 2020
This review has been translated  
"Good location and with transport to very comfortable tracks to go skiing. The right room and food in value for money."
"The room had a bit of a musty smell, but nothing to do with some comments I read on this subject, we were not bothered at all."

Hotel Santa Cruz

Dear Customer We are glad that our restaurant service and the attention of our staff has been to your liking. We take note of the observations made to carry out the appropriate measures. Sincerely, Reception team Hotel Santa Cruz

paloma

from Madrid
Rated
5.5
Travelled in January 2020
This review has been translated  
"The price."
"The cleaning should improve a lot, the heating was very weak or sometimes it was turned off."

Hotel Santa Cruz

Dear guest; We thank you for taking part of your time to value us. We take note of your appreciation to improve the comfort of our customers. Sincerely, Reception team Hotel Santa Cruz

Andres

NS/NC
Rated
9
Travelled in January 2020
This review has been translated  
"Breakfast, transportation to the ski resort, which have ski equipment rental inside the hotel, staff attention It is an excellent option at a good price"
"The wifi did not reach our room. The room was a bit dark"

Hotel Santa Cruz

Dear guest; We are glad that your stay at our establishment has been to your liking and we greatly appreciate the score given and your respective comment being so positive. We hope to see you again very soon. We take note of the observations made to carry out the necessary actions for further improvement. Sincerely, Reception team Hotel Santa Cruz
These customers have rated the accommodation but haven't made a specific comment:

Antonio

of NS/NC
Rated
8
Travelled in January 2020

Eva

of NS/NC
Rated
8.7
Travelled in January 2020

Vicente

of Madrid
Rated
8
Travelled in January 2020

Miguel

of Alicante
Rated
10
Travelled in January 2020

Santos Guillermo

NS/NC
Rated
5.7
Travelled in January 2020
This review has been translated  
"The location, the treatment of the staff, very friendly and attentive at all times."
"The rooms: they were supposed to be two doubles, one was fine but the other had 4 beds (2 beds + bunk), and it looked quite old and quite left, damp in the closet with the chipped wall and the roof with moldy damp. The food: BUFFET: · Breakfast well · But dinner (we had dinner for € 10 + drink) pretty bad."

Hotel Santa Cruz

Dear guest; We are glad that our restaurant service and the attention of our staff has been to your liking. We take note of the observations made to carry out the appropriate measures. Sincerely, Reception team Hotel Santa Cruz

Cristina

NS/NC
Rated
6
Travelled in January 2020
This review has been translated  
"There were a lot of people. Queues for everything. A hotel away from the slopes is an option not to be taken these days. If the lift tickets were delivered straight to the hotel, it would be a little easier, as the parking lots near the square were full and there was a need to park far away. In case of bad weather with endless lines to the mountains (snow on the road) whose tracks ended up opening around noon, it should be possible to return the value of the passes, which were not used. The hotel already needed a refurbishment. Cleaning is more careless than the other times we stayed there."

AndrÉs

from Valencia
Rated
6.7
Travelled in January 2020
This review has been translated  
"The ski equipment service, good bus service to the slopes and good game room"
"There was no dryer in the room"

Hotel Santa Cruz

Dear guest; We are glad to have provided you with good service and that you have chosen us to stay during your stay in Sierra Nevada. We take note of the observations made to carry out the necessary actions. Sincerely, Reception Team
These customers have rated the accommodation but haven't made a specific comment:

Mario

of NS/NC
Rated
8.3
Travelled in January 2020

Tomás

of NS/NC
Rated
8
Travelled in January 2020

Sara

of NS/NC
Rated
8.3
Travelled in January 2020

Macari

of NS/NC
Rated
4.5
Travelled in January 2020

Irene

from Vizcaya
Rated
8.3
Travelled in January 2020
This review has been translated  
"Excellent food"
"The room cleaning"

Hotel Santa Cruz

We are glad that our restaurant service and the attention of our staff has been to your liking. We take note of the observations made to carry out the appropriate measures. Sincerely, Reception team Hotel Santa Cruz
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Distance

This accommodation provides a shuttle bus to the slopes. Ask reception for more info. 
Sierra Nevada - Sierra Nevada
Cable-Car
10.8 km
18 min