2.5
María José
travelled with family
March 2022
Booked on Esquiades.com
Close to slopes
Cercanía a pistas
There were 120 teenagers, nobody told me about it, I would have changed the hotel. Neither the tutors nor the hotel staff have put limits on them. We were the guests who went out to the corridor to tidy up, to look for the receptionist who was not at reception or picked up the phone and the tutors, who were not controlling the teenagers. corridors, yelling, insulting, calling the internal telephone of those of us who told them to go to their room... In addition, the children's menu for everyone, there was no other option. The hotel linen, stained bedspread, towels with holes. Until a claim was made for cold water in the shower and low heating. Of course I am not going to recommend it. I had been on other occasions, I know it is an unpretentious hotel, but this time I was disappointed.
Había 120 adolescentes,Nadie me ha avisado de ello,hubiera cambiado el hotel. Ni los tutores ni el personal del hotel les han puesto límites.Éramos los huéspedes quienes salíamos al pasillo a poner orden ,a buscar al recepcionista que no estaba en recepción ni cogía teléfono y a los tutores ,q no estaban controlando a los adolescentes.Corriendompor los pasillos ,gritando ,insultando,llamando al teléfono interno de los que les decíamos q se fueran a su habitación …
Además el menú infantil para todos ,no había otra opción .
La lencería del hotel ,colcha manchada,toallas con agujeros .
Hasta q no se puso reclamación agua fría en la ducha y calefacción baja .
Desde luego no lo voy a recomendar.Había estado en otras ocasiones ,se q es un hotel sin pretensiones ,pero está vez me ha decepcionado.
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2.7
Rosa Maria
travelled with family
March 2022
Booked on Esquiades.com
Nothing
Nada
There were two institutes in Madrid with 120 children, with a menu adapted for them of very low quality, a shame that we had to put up with a dish served at the table. Cold shower water. Very low heating. Dinner hours at 8 pm and breakfast at 9 in the morning, without options and without prior notice from anyone. What time do you have to go skiing? Conditional by the institute. No control of the children at night or by the hotel or by the adults who went with them, without sleeping at night and with lack of respect for the other guests. Thanks to the experience of the hotel I feel totally cheated and powerless by the bad experience. How could you solve this problem of the schools? giving at least notice. we all pay the same and have the same rights. a very unpleasant experience.
Había dos institutos de madrid con con 120 niños, con un menú adaptado para ellos de bajísima calidad,una vergüenza que tuvimos que aguantar nosotros con plato servido en mesa. Agua de la ducha fría. Calefacción muy baja. Horario de cena a las 20 y desayuno a las 9 de la mañana, sin opciones y sin un aviso anterior por parte de nadie.a qué hora hay que ir a esquiar?condicionados por el instituto.ningun control de los niños por la noche ni por el hotel ni por los adultos que iban con ellos, sin dormir por las noches y con faltas de respeto a los otros huéspedes.gracias al experiencia del hotel me siento totalmente estafado y impotente por la mala experiencia.como podríais solucionar este problema de los colegios?avisando por lo menos.todos pagamos igual y tenemos los mismos derechos.una experiencia muy desagradable.
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7.3
Paula Maria
travelled with couple
March 2022
Booked on Esquiades.com
Close to the ski slopes and the city and viewpoints, good treatment
Cerca de las pistas de esquí y de la ciudad y miradores, buen trato
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4
Manuel
February 2022
Booked on Esquiades.com
the staff
El personal
Food, rooms, cleanliness, noise.
Comida, habitaciones, limpieza, ruido.
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6.8
Terry
travelled with family
February 2022
Booked on Esquiades.com
Staff were very friendly and Helpful
Rooms need updating
6
Laurent
travelled with family
February 2022
Booked on Esquiades.com
The staff are very helpful and friendly.
Le personnel est très serviable et sympathique.
The bedding is very poor and the television has never worked in the room. Wifi does not work in the rooms either.
La literie est très mauvaise et la télévision n a jamais fonctionnée dans la chambre. La wifi ne passe pas non plus dans les chambres.
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1.5
Santiago
February 2022
Booked on Esquiades.com
the lower part, where the billiards and table football are
la parte de abajo, donde esta el billar y el futbolín
The service has been very bad, the food is not bad, but we reserved 2 days of free buffet and we only had one, the other they gave us only one dish and we could not ask for more. The rooms are very old, the bathroom in the double room is very small (you can hardly even move), the beds were dirty, I opened the bed and it was full of hair. Besides, we had several problems with our bags, since they could not be left in a hotel room until we checked in, and they did not offer us any solution.
El servicio ha sido muy malo, la comida no esta mal, pero reservamos 2 días de bufet libre y solo tuvimos uno, el otro nos pusieron solo un plato y no podíamos pedir mas. Las habitaciones son muy antiguas, el baño de la habitación doble muy pequeño (casi no te puedes ni mover), las camas estaban sucias, abrí la cama y estaba llena de pelos.
A parte tuvimos varios problemas con las maletas, ya que no se podían dejar en una sala del hotel hasta hacer el check in, y no nos ofrecieron ninguna solución.
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7.2
Tristán
travelled with friends
February 2022
Booked on Esquiades.com
Hotel staff, location and having a bar where you can have a drink
Personal del hotel, ubicación y que tenga bar donde tomar algo
Very old, small rooms
Muy antiguo, habitaciones pequeñas
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10
Matias
travelled with friends
February 2022
Booked on Esquiades.com
of everything in general
De tudo em geral
nothing to report
Nada a assinalar
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1.5
Oriol
travelled with couple
February 2022
Booked on Esquiades.com
Nothing, it's an unhealthy place
Nada, es un lugar insalubre
Dirty room. Unchanged sheets from previous guests. Dirty shower curtain. Disastrous food. They charge you for drinks when you hire half board.
Habitación sucia. Sábanas sin cambiar de los anteriores huéspedes. Cortina de la ducha llena de mugre. Comida desastrosa. Te cobran la bebida cuando contratas media pensión.
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