Hotel La Solana in Arinsal, Info, Reviews and Rates

Reviews from 2019

Irina

from Barcelona

Rated

1.5

Travelled in April 2019

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"Nothing. The normal staff, very dirty and neglected room, buffet food very bad ..."

Hotel La Solana

Good afternoon Thank you very much for your assessment, we regret not having met your expectations and that the cleaning and buffet service has not been to your liking, we will review your comments that help us improve day by day We hope to have the opportunity to see you again with us to be able to offer you a better stay Thank you very much

Judit

NS/NC

Rated

Travelled in April 2019

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"Neither the dryer nor the heating worked."

Hotel La Solana

Good afternoon Thank you very much for your comments, we will check the heating and the dryer of your room, when this happens we invite you to contact us immediately for your review and change of room. The hotel has hand dryers in reception for any incident that may arise. Hoping to have the opportunity to see you again in order to offer you a better stay.

Ana

from Barcelona

Rated

Travelled in April 2019

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"The food was pretty good"

"That the elevator was heard a lot from the room and does not reach the top floor"

Hotel La Solana

Good afternoon Thank you very much for your excellent note, we are delighted that the hotel has met your expectations. We hope to see you again with us on your next visit to Andorra Thank you very much

These customers have rated the accommodation but haven't made a specific comment:

Alejandro

of NS/NC

Rated

6.8

Travelled in April 2019

Aitor

of NS/NC

Rated

Travelled in April 2019

No Reply

of NS/NC

Rated

6.3

Travelled in March 2019

Guzman

of Alicante

Rated

5.3

Travelled in March 2019

Cristobal

NS/NC

Rated

7.3

Travelled in April 2019

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"VERY FRIENDLY PERSONNEL BOTH IN RECEPTION AND IN THE RESTAURANT"

"Room of the bar that is very cold."

Hotel La Solana

Good afternoon Thank you very much for your comments, we are glad to know that you have had a good stay with us, we will pass your congratulations to our reception and restaurant staff. We have continuous heating in the bar, we will review what happened and why it was so cold We hope to see you again very soon Thank you very much

Lourdes

NS/NC

Rated

7.3

Travelled in April 2019

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"Very attentive and friendly staff, from the reception as the restaurant and the bar guy."

"Very cold in the bar room. The heated pool the water was cold."

Hotel La Solana

Good afternoon Thank you very much for your comments, we are glad to know that you have had a good stay with us, we will pass your congratulations to our reception and restaurant staff. We have continuous heating in the bar and heated pool, we will review what happened and the reason for being so cold We hope to see you again very soon Thank you very much

Joao

NS/NC

Rated

4.7

Travelled in March 2019

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"Comment translated (to Spanish): The location is central, the room has been improved but the double bed has two single bed blankets instead of a double blanket, which makes it very difficult to sleep all night with the bed well done. Original comment (in Portuguese): A localizaçao é central, or quarto foi melhorado more mesmo assim a bed of casal tem dois beds of singular bed instead of a cover of casal, or that it becomes extremely difficult to sleep to noite all com a cama bem feita"

"Commentary translated (to the Castilian): Bad cleaning, without wifi the whole week, swimming pool with cold water and extinguished sauna. Original comment (in Portuguese): Limpeza pessima, sem wifi to whole week, cold water pool and unattached sauna."

Hotel La Solana

Joao Thank you very much for your comments about our establishment. We regret that the hotel did not meet your expectations We will review your comments about the room cleaning with our floor manager and the temperature of the sauna and pool, we apologize for what happened. The hotel has free wifi throughout. Hoping to have the opportunity to have you with us again Yours truly thank you

These customers have rated the accommodation but haven't made a specific comment:

Monica

of NS/NC

Rated

7.3

Travelled in March 2019

Mireia

of NS/NC

Rated

6.3

Travelled in March 2019

No Reply

of Girona

Rated

6.7

Travelled in February 2019

Silvio Jhonier

of NS/NC

Rated

Travelled in February 2019

Oscar

from Tarragona

Rated

Travelled in March 2019

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"The hotel is partially renovated and we have had rooms in the new part. In general, the rooms and bathrooms were acceptable (except in the anecdotal notes below). The most positive thing about the hotel is undoubtedly the restaurant service. Both breakfasts and dinners are very good. There was a lot of variety in the buffet, well presented and well and freshly cooked, all quite rich and assorted despite not having expensive ingredients, good quality and fresh food."

"Failure to regulate the heating (in a room we had heat). In one of our rooms there was a very large cobweb in the corner of the wall, but as they are related to the arrival of money and good fortune we leave it untouched. As part to improve would be the service of the pool and spa of the hotel, it is very economical, but it fails a little cleaning as the maintenance of the facilities. There is a swimming pool (the bubble zone does not work) and two saunas of which one is not damaged and the other has defects (the door does not close well and a cloth)."

Hotel La Solana

Good afternoon Thank you very much for your time in valuing our establishment, we are delighted that you have enjoyed our dinner and breakfast restoration service. We ask for our sincere apologies for the web that was found in your room, we invite you to when this happens we inform you at reception to make an immediate room change, for us it is very important that the room is in perfect condition . Pass your valuations to our cleaning officer to analyze what happened and prevent it from happening again. Hoping to see you again to offer you a better and more pleasant stay, we remain at your disposal on your next visit. Yours sincerely

Raul

from Barcelona

Rated

Travelled in March 2019

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"It is very close to the cable car of Arinsal and the restoration of the town. In 15 minutes by car you reach Andorra la Vella. It has the possibility of parking (although there are few places) paying an extra fee. We had a room "reformed" and it was not bad, although something small. The correct bathroom, in addition the water was always hot for the shower. The breakfast was very good, having enough possibilities and everything of quality and well done. The best without doubt, the friendliness of the staff without exception. The wifi signal is enough to send and receive whatsapps."

"There are old hotel areas, such as the elevator or the windows, which in some cases does not close well. The last night we met a school group that made a terrible noise in the corridors at night and the monitors did not catch their attention. When we went down to reception, the girl told us that she immediately warned the monitors and after a few minutes they stopped making noise."

Hotel La Solana

Good afternoon Thank you very much for your comments, we are glad to know that you have had a great stay with us and that all the services have been to your liking, we will pass your congratulations to all our staff. We hope to see you again very soon Thank you very much

Carlos

from Barcelona

Rated

Travelled in March 2019

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"The food without too much variety, but what was there was good."

"State of the pool. Bad smells. In a whole stairwell and elevator shafts."

Hotel La Solana

Good afternoon Thank you very much for your recent evaluations. We are glad to know that the restaurant service has met your expectations, an aspect highly valued by all our customers. We will review the bad smells that he tells us and the state of the pool Waiting to see him again very soon among us He greets you attentively Thank you very much

These customers have rated the accommodation but haven't made a specific comment:

Mariona

of NS/NC

Rated

7.3

Travelled in February 2019

Miquel

of NS/NC

Rated

6.3

Travelled in February 2019

Silvia

of NS/NC

Rated

Travelled in January 2019

Alfredo

of NS/NC

Rated

4.8

Travelled in January 2019

Alba

NS/NC

Rated

Travelled in March 2019

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"The buffet style food is good and there is variety. The ubication. The hotel manager was very attentive and tried to meet / solve our requests."

"There are 2 types of room renovated and unformed ... 2 at the same price, we discovered this when you get there and talk to the hotel manager. We touched the non-refurbished, the bathtub was grimacing and the mattress only remained the springs ... We claimed and the second night they changed our room. I think it's a scam that they charge the same price for 2 room types that have nothing to do with it. The cleaning is quite questionable."

Hotel La Solana

Good afternoon Thank you very much for your recent comments. The hotel has different types of rooms and a renovated part, we are very sorry that the first room and the cleaning have not been to your liking, we will review your comments about the room and the cleaning. We invite you to visit us again and we will do our best to assign you the reformed part and that you can have a wonderful stay. With us All our staff is at your disposal for any problem that may arise. Yours sincerely, Thank you very much

Yolanda

NS/NC

Rated

3.3

Travelled in March 2019

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"Free Wi-Fi"

"Bad rooms similar to a poor quality hostel."

Hotel La Solana

Good afternoon Thank you very much for your comments. We are glad to know that Wi-Fi has met your expectations. We invite you to visit us again so you can get to know the renovated rooms. Hoping to have the opportunity to see you again Yours sincerely Thank You

Antoni

NS/NC

Rated

4.5

Travelled in March 2019

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"Situation near tele cabin"

"Old rooms, dirty (we had toilet paper hooked on ceiling and walls, broken handle, very old bathtub and broken pieces, very fair buffet, cold water pool (it lacked temperature)"

Hotel La Solana

Good afternoon Thank you very much for your comments about our establishment. We are happy to know that the location of the hotel has met your expectations, The hotel also has a wide daily buffet wheel and a pool aspects highly valued by all our customers in all their comments. We apologize for the condition of the room, we invite you to when this happens we communicate immediately to the reception to make a change of room and proceed to block it, for us it is very important that customers feel comfortable in the rooms and have a great stay. Hoping to have the opportunity to see you again among us.

These customers have rated the accommodation but haven't made a specific comment:

Raúl

of NS/NC

Rated

6.7

Travelled in January 2019

Marc

of NS/NC

Rated

9.7

Travelled in January 2019

Ioana

of NS/NC

Rated

6.7

Travelled in January 2019

Catalina

of Baleares

Rated

5.2

Travelled in January 2019

Juan Pablo

NS/NC

Rated

5.7

Travelled in February 2019

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"There were many groups of children .. That neither the monitors nor the hotel took care of them"

Txx

NS/NC

Rated

4.8

Travelled in February 2019

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"Location and pool"

"Greasy free buffet, the food is not fresh, pork chops were harder than the stone ..... Very improvable."

Hotel La Solana

Good morning Thank you very much for your comments about our hotel. We are happy to know that the pool and the location have been to your liking, on the other hand we were very surprised by your comment about our food and wide daily buffet wheel, an aspect that is very well appreciated by all our customers. We invite you to inform us if this happens so we can offer you more buffet options, our restaurant and kitchen team are always at your disposal for what you may need. Hoping to be able to see you again very soon among us. Best regards. Thank you very much

Carla

NS/NC

Rated

6.3

Travelled in February 2019

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"Hotel location and large room"

"The shower in the bathroom is very old and worn, the ceiling seems to fall and the furniture is unstable and old. The carpet floor is very disgusting because it is a nest of germs"

Hotel La Solana

Good morning Thank you very much for your valuations we are glad to know that you have had a good stay, we continue working for our clients to feel comfortable with us. I hope to see you again very soon.

Daniel

from Barcelona

Rated

5.2

Travelled in February 2019

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"The advantage of the hotel lies in the location, it is at the foot of the slopes and that makes things much easier. This also entails the easy provision of services to rent material, although it was not my case, but it has to be valued. The breakfast was also good."

"First, the room. It was dirty, the radiators did not work and the sink left a lot to be desired; especially the shower, which had a lousy appearance. My bed was fine, except for the pillow, but my roommates complained about theirs. The television was very small and nothing could be seen from the bed, although that is not important compared to the other. On the other hand, room service. They left the open window of the terrace of the room allowing the entrance to the free will of anyone who will pass by; because the terrace communicated with other rooms and you could access easily without even jumping. The feeling that your room is safe in a hotel is of vital importance. Another important aspect to note is the hotel's Wi-Fi connection. It was fatal, it was constantly disconnected and for those of us who come from outside of Andorra, since we do not have mobile data, good Wi-Fi is an essential aspect of the accommodation where you stay. Finally, the ski passes. We stayed at the hotel on the weekend of February 22nd to 24th and got ski passes on March 5th and 6th. We did not realize until we tried to access tracks. They changed it at the ticket offices."

Hotel La Solana

Good morning Thank you very much for your comments on your recent stay at our hotel, we are glad to know that most of the hotel services as well as the location have been to your liking. We apologize for the cleanliness of the room, we will review this aspect of cleaning with your manager, and for the neglect of the window, we will work with all our equipment and cleaning staff to improve day by day and that this does not happen again. The hotel has Wi-Fi in all its areas, with very good ratings from all our customers we will review the coverage in the area of your room. We are glad to know that you have been able to ski and solve this ski pass error, when this happens we invite you to contact the travel agency that provides the ski passes or our reception team to help you in all the procedures with your agency. Yours sincerely Thank you very much

Demelza

NS/NC

Rated

Travelled in February 2019

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"Closeness to the slopes."

"The cleaning could improve."

Hotel La Solana

Good afternoon Thank you very much for your evaluations, we are glad to know that we have fulfilled your expectations and the hotel has been to your liking. We will review your cleaning comments, for us this aspect is very important and that you are at home. I hope to see you again very soon.

Susanna

NS/NC

Rated

3.7

Travelled in February 2019

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"AN AUTHENTIC DISASTER. The treatment of the reception staff PÉSIMO, with total lack of education and empathy. We entered the hotel after 10 o'clock at night and upon reaching the room we found the balcony wide open and the room frozen. They offered to put on a heater while we were going to dinner, but by surprise when we arrived the room was still cold and without the heater. The response from the Argentine girl who answered us at reception was that she had had a lot of work and suggested the heater again. It was almost 12 o'clock at night and we told him that we wanted to go to bed and sleep and to change to a room that was in conditions, which he refused. He gave us no solution, rather than being cold all night and at no time apologized or anything like that."

Hotel La Solana

Good afternoon Thank you very much for your recent comments about our hotel. We regret that the open window and the cold room have been found upon arrival, we ask our sincerest apologies for what happened and for the misunderstanding with the receptionist, we will review what happened to prevent it from happening again, aspects that help us improve day a day in customer service. Looking forward to seeing you again among us to offer you a wonderful stay. Yours sincerely. Thank you very much.

Imma

from Tarragona

Rated

4.5

Travelled in February 2019

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"The hotel receptionists very friendly"

"The Internet was very bad, the room was a bit old for being 3 stars, little variety in the free buffet"

Hotel La Solana

Thank you very much for your comment. It is a real pleasure to know that you have enjoyed both the hotel and our staff. I will transmit your congratulations. We hope they come back soon. Yours sincerely Thank you very much

Alex

from Tarragona

Rated

1.8

Travelled in February 2019

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"Cercanía a tele cabina"

"The room was shameful, the curtain was broken (we had to place ourselves, quotes on the terrace, horrible mattresses, the first day we complained that it was impossible to sleep in them and they told us that they would change them (LIE), they do not ... Case, very good words at reception, but nothing, we will not return in life, and we do not understand how esquiadas.com offers hotels so nefarious, it is not the first time that we booked with esquiladas.com and we have been totally disappointed, no You can offer similar hotel crap, next time we'll think about it a lot."

Hotel La Solana

Thank you very much for taking a few minutes to assess your stay. We are very happy to know that you liked the location of the hotel. We regret that the mattresses and the room have not been to your liking, We will review your comments about our facilities We hope you visit us again very soon Yours sincerely Thank you very much

Josuè

NS/NC

Rated

8.7

Travelled in February 2019

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"In general it's pretty good value for money."

"They should renew some parts of the hotel as well as a large part of their furniture."

Ryan

NS/NC

Rated

8.7

Travelled in February 2019

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"Large room and well-renovated bathrooms. Good breakfast."

"Internet did not work very well. You hear the noise of the other rooms perfectly."

Hotel La Solana

Good afternoon Thank you very much for your comments, we are glad to know that you had a good stay and you liked the breakfast service and rooms. We will check the wifi signal to check its operation. Hoping to see you again very soon Thank you very much

Rafael

from Barcelona

Rated

3.2

Travelled in February 2019

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"The location is very good The breakfast is not bad"

"Cleaning. The room was very dirty to the ceiling all stained the bathtub of grief and missing light bulbs in the room The very low temperature my girls covered with jackets to sleep The hallways at night without light The room is 507 in case you touch A disaster"

Hotel La Solana

Good afternoon Thank you very much for your recent comments about our hotel, for us they are very important and they help us improve day by day. We are glad to know that you liked the location and the breakfast. We apologize for the cleanliness and for the condition of the room, we will check with the governess and maintenance what happened, when this happens please do not hesitate to contact us at the reception to make an immediate room change. Hoping to see you again among us and be able to offer you one of our renovated rooms.

Esquiador

NS/NC

Rated

4.2

Travelled in January 2019

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"It was hot in the rooms"

"It gave a smell of drainage the bad Wi-Fi, little variety of food the buffet both at dinner and at breakfast"

Leonardo

from Tarragona

Rated

5.8

Travelled in January 2019

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"Close to the cable car, very attentive staff. Price of parking."

"The wifi was ominous, the heating was turned off by the cold and it was cold in the whole hotel and it smelled terrible on all the elevator. The parking lot was small and full of mattresses that had changed."

Hotel La Solana

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