Hotel Santa Cruz
Carretera De Granada Sierra Nevada A-395, Km 22, 18160 , Güejar Sierra
The 3* Santa Cruz Hotel, is located in the natural park of Sierra Nevada.
Facilities include a sauna, a gym, an outdoor pool, a terrace, a grass football field and tennis courts.
This property is just a 10 minute drive from the Sierra Nevada ski resort.
Some of the services listed may be extras to be paid at the hotel. You can check their rates once there. This information is subject to change by the accommodation.
- Check in: from 14:00h.
- Check out: before 12:00h.
- Breakfast schedule: From 08:00 a.m. to 10:30 a.m.
- Lunch schedule: From 1:00 p.m. to 3:30 p.m.
- Dinner schedule: From 8:00 p.m. to 10:30 p.m.
- Price of cots: Free (upon request and availability)
- Price of outdoor car park: Free (subject to availability)
Distance
The accommodation has transfers to the slopes. Ask at reception on arrival!
SIERRA NEVADA
- SIERRA NEVADA
Cable-Car
10.8 km
18 min
24h reception
Restaurant
Bar
Heating
Meeting Room
Pets not allowed
Games room
Elevator
Garden
Balcony
Tennis Court
Transfer Service (for a fee)
Breakfast (Buffet)
Lunch (Buffet)
Dinner (Buffet)
Outdoor Car Park (to be paid at reception)
Free Ski Lockers
Free Lugagge Room
Outdoor Pool (summer)
Free Wi-Fi
Ping Pong
Billiards
Loungers
Zona de juegos
Gluten-free food on request
Dairy-free milk on request
Free Baby Cot (on request)
Pool sunshade
Football pitch
Not wheelchair accessible
TV
Bathtub
Toilet
Heating
Safe (to be paid at reception)
Deals Hotel Santa Cruz
Xmas
Easter
Ski in Carnival
New Year
Week Deals
Ski at Epiphany
Weekend
Ski in December
Half Term
Ski On Weekdays
Average rating
7.2
382
reviews
100% verified!
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Note detail:
Rooms
6.1 / 10
Hotel Facilities
7.1 / 10
Cleanliness
7.4 / 10
Food Quality
6.9 / 10
Staff
7.9 / 10
Price
7.9 / 10
Recommended for:
Single Party
9.6%
Young couples
23.8%
Senior couples
9.3%
Families
27.4%
Friends
25.3%
No response
4.6%
Wi-Fi in the hotel:
Free Wi-Fi
Rate: 5 / 10
Free Wi-Fi
Rate: 5 / 10
Who writes the reviews?
The comments are posted by customers that have booked through Esquiades.co.uk
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You will be able to see our customers reviews posted for each accommodation. Check them all out!
We have translated all of our customers comments with Google Translate so that you can read about everybody's experiences.
Read reviews from Hotel Santa Cruz (showing 25 most recent from 382).
Daniel
NS/NC
Rate
8.7
Travelled in April 2018
"Good food and close to Sierra Nevada"
"Bad WIFI in the bungalows"
Alexandre Reis
NS/NC
Rate
8.7
Travelled in April 2018
"Staff very helpfull and available. Food was also great. Price quality very good."
"The hotel needs some repairs/refurbishment in some places, but for the price paid, can't really complaint."
AndrÉs
NS/NC
Rate
7.3
Travelled in April 2018
"Location"
"Smell to the sewer in the service."
These customers have rated the accommodation but haven't made a specific comment:
Valentin
of Toledo
Rate
9
Travelled in April 2018
Jorge
of NS/NC
Rate
8
Travelled in April 2018
Vicente
of NS/NC
Rate
5.7
Travelled in April 2018
Ana María
of Madrid
Rate
9.7
Travelled in March 2018
Marta
from Vizcaya
Rate
7.3
Travelled in April 2018
"The situation of the hotel and the attention of the employees"
"Very old and small rooms for 4 people"
SAM
NS/NC
Rate
5.2
Travelled in April 2018
"The hotel is close to the ski area, about 10 minutes by car. The views from one side of the hotel are very nice. Good variety of food."
"The bus is not rented every day, so if you have not rented before 8pm you will not have a bus, in our case we arrived at 9:30 p.m. On the day of check-in and therefore we could not book the bus to go up the ski resort. The food is cold since the trays in which it is found do not maintain the temperature. I recommend asking if there is a school trip to the hotel, since on the last day of the stay two buses arrived from a school and the noise was unbearable."
Jesús
NS/NC
Rate
9
Travelled in April 2018
"All very well. There were not many people and it was very comfortable."
"There was not much variety at dinner. But he was very rich."
These customers have rated the accommodation but haven't made a specific comment:
Pablo
of NS/NC
Rate
7
Travelled in April 2018
Juan Manuel
of NS/NC
Rate
7.3
Travelled in March 2018
Jose Emilio
of NS/NC
Rate
8.3
Travelled in March 2018
Elvira
of Madrid
Rate
6
Travelled in March 2018
Jose Vicente
from Valencia
Rate
10
Travelled in March 2018
"The friendliness of the staff, the free buffet and the cleaning girls, who were aware of everything we were missing."
"I have none"
Ab
NS/NC
Rate
5.8
Travelled in March 2018
"The treatment of the staff has been great, they were all kind and friendly, and tried to help us at all times."
"The room that we had was very small, even though there were many that were better. The heating could not be regulated and it was too hot, we had to sleep with the window completely open and it was still hot. The mattress and the pillow were real rubbish."
María
NS/NC
Rate
8.7
Travelled in March 2018
"Unbeatable service, meals and location"
"Wifi in the rooms very slow, the furniture a bit old."
These customers have rated the accommodation but haven't made a specific comment:
Juan
of NS/NC
Rate
8
Travelled in February 2018
Rubén
of Madrid
Rate
9.7
Travelled in March 2018
Natalia
of NS/NC
Rate
7
Travelled in March 2018
Alberto
of A Coruña
Rate
5.7
Travelled in March 2018
Periko
NS/NC
Rate
7
Travelled in March 2018
"I changed the room for a bungalow, with what I earned ... It was good ... Free outdoor parking and bus ride up to 3 € (up at 9, down at 5 pm) Quality price is not You can ask for much more, I would repeat if the case occurs ...."
"Wifi in the NULL bungalow. You have to adjust to the BUS schedule. Food to get out of the way, but acceptable for a few days ....."
José Ignacio
NS/NC
Rate
5.7
Travelled in March 2018
"Price"
"Hotel services. Little staff to attend to everyone. Lack of professionalism in more than one aspect"
Maria Angeles
NS/NC
Rate
9.3
Travelled in March 2018
"The great treatment, at all times have helped us in everything. It has a large living room, with TV and fireplace to enjoy with a group of friends or with your partner. The free buffet very good !! Quite variety of food and very rich everything. They also have a kitten that comes in a little house at the entrance of the hotel. I love how they care for the animal and how they pamper it. I recommend it 100%. Quality / Price great."
"Little can I say in this section."
These customers have rated the accommodation but haven't made a specific comment:
Rubén
of NS/NC
Rate
7.7
Travelled in March 2018
Jose Carlos
of Albacete
Rate
8
Travelled in March 2018
Jorge
of NS/NC
Rate
5.2
Travelled in March 2018
Luis Miguel
of NS/NC
Rate
8.3
Travelled in March 2018
Laura
NS/NC
Rate
9
Travelled in March 2018
"The location and bus that goes up to the slopes. The restaurant food was fine and the staff's attention too."
"The room was humid and sometimes it smelled bad. The Internet is very slow and in the room it's a bit cold."
Patricia
NS/NC
Rate
5.3
Travelled in March 2018
"Generally good, but for short stays. Rooms and bathrooms very old"
"Rooms with dirty walls and bathrooms for more than 20 years."
As
NS/NC
Rate
5.7
Travelled in March 2018
"The best price, just enough to sleep and rest after a day of skiing"
"The groups of schoolchildren by the voices and the noise that allowed them to give and also the food was always cold"
These customers have rated the accommodation but haven't made a specific comment:
No Reply
of Madrid
Rate
8
Travelled in March 2018
Juan Antonio
of NS/NC
Rate
9.3
Travelled in March 2018
Behrends
of NS/NC
Rate
10
Travelled in February 2018
Lorena
of NS/NC
Rate
8.3
Travelled in February 2018
Vicent
NS/NC
Rate
4.2
Travelled in March 2018
"The proximity to tracks, free parking, the hall area with fireplace to be quiet the last hours of the day. Dinner menu quite variety."
"Small room, very poorly soundproofed (absolutely everything is heard), small and old double bed as well as all the furniture, fatal toilet with smells, broken towels, old, ... The hotel staff on arrival had a young boy very little professional, with little desire to explain any doubt and very unwelcoming instead the man in the most pleasant morning did not solve all the doubts. Quality of lunch very fair. It is not a 3 star hotel. We will not repeat at this hotel."
Enrique
from Madrid
Rate
6.5
Travelled in February 2018
"The relationship between the price and the proximity to tracks, there is much difference to whether you stay in the Sierra Nevada itself (My trip was to go to the station)"
"The bungalow did not close the door and with the wind all night hitting, there was no wifi although they said it was due to the storm and the bathroom smelled like plumbing .. I wish I could compare with the hotel itself"
Bersek
NS/NC
Rate
4
Travelled in March 2018
"The only good thing he has is the distance to tracks."
"The food very, very limited in variety, to put a buffet with three options they would be better to put a closed menu, in addition to the poor quality of the food. The heating according to the employees of the hotel works one hour if and hour no thing that is a lie because from seven in the afternoon to eleven at night it is off, it is a joy to get to ski cold dead and not have heating for four hours, the excuse of the hotel is that they have had customers who have complained about heat illogical thing because the radiators have a spinner to open and close, if you have heat it turned off and if you are cold you turn it on, what does not seem normal is that in full snow you pay the heating four hours. Very disappointed"
These customers have rated the accommodation but haven't made a specific comment:
Alfonso
of NS/NC
Rate
6
Travelled in February 2018
Rocio
of NS/NC
Rate
6
Travelled in February 2018
Andres
of NS/NC
Rate
10
Travelled in February 2018
Aloma
of Baleares
Rate
8.7
Travelled in February 2018
Alvaro
from Madrid
Rate
9
Travelled in March 2018
"The attention of the excellent staff, the very complete buffet both for breakfast and for dinner. Good atmosphere in the hotel. Good temperature throughout the day."
Pichuelos
NS/NC
Rate
7.3
Travelled in March 2018
"The breakfasts very good! Great variety!"
"The second night we had a little cold!"
José Juan
NS/NC
Rate
4.8
Travelled in February 2018
"The deal with people and attention."
"Breakfast..The dinner..the smell in the rooms ... The television in the rooms..the WiFi ...."
These customers have rated the accommodation but haven't made a specific comment:
Miriam
of NS/NC
Rate
6.7
Travelled in February 2018
Marcos
of NS/NC
Rate
6.3
Travelled in February 2018
Oscar Santiago
of Madrid
Rate
4.8
Travelled in February 2018
Yeray
of NS/NC
Rate
9.3
Travelled in February 2018
Laura
NS/NC
Rate
5.7
Travelled in February 2018
"Heating, hot water and hotel cleaning. The transfer service to get on the slopes."
"The rooms smelled terrible, a pipe, in fact they had to change rooms and it was not possible until the next day because the hotel was full. The food is of very poor quality."
Carlos
from Madrid
Rate
7.3
Travelled in February 2018
"The best, the location. It takes only 15 minutes to get to the station. Both the rooms and the hotel are very correct for their price. The buffet has good food and the play area and bar is a success."
"During the first 2 days a stinking smell came out of the room and it was not until the 3rd time that we complained and threatened to file a claim when they went up to fix it."
Carlos
from Madrid
Rate
10
Travelled in February 2018
"All perfect"
These customers have rated the accommodation but haven't made a specific comment:
Andrea
of Madrid
Rate
7
Travelled in February 2018
Richard
of Valencia
Rate
8.7
Travelled in February 2018
Antonio
of NS/NC
Rate
7.3
Travelled in January 2018
Ruth
of NS/NC
Rate
7.7
Travelled in January 2018
Marta
from Alicante
Rate
5.2
Travelled in February 2018
"They accomodated us at the bw cork oak which was very spacious and the hotel is close to the slopes"
"Upon our arrival they told us that the picnic was not paid for having the dinner contracted and they charged us at the end of the stay. The toilet cistern lost water and was noisy. There was no wifi in the bw and in the dining room not working."