Hotel Sant Gothard

• Reviews from 2018

Concepcion

NS/NC

Rate

5.7

Travelled in August 2018

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"The excellent place to spend a vacation, for the views and the surroundings. Wifi pretty good. Easy accessibility at any point."

"Dinner a little loose, there is not much variety, but what they put is pretty good."

Hotel Sant Gothard

Good morning Thank you very much for your comments, we are glad to know that the hotel and its surroundings have enchanted us We took note of your comments about our variety of food and passed the note to the head chef to check the buffet.

Edgar

NS/NC

Rate

5.7

Travelled in August 2018

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"The reception staff was very friendly, the location of the hotel very good, the free private parking of the hotel."

"Should hire more staff in the dining room, the WIFI in the rooms and the dining room does not arrive, the food could be improved a lot considering that it is a 4 star hotel."

Hotel Sant Gothard

Good Morning. We are happy to know that all the hotel staff and facilities have been to your liking. We are sorry that the catering service has not met your expectations. We apologize, on Monday we will start a new wheel of buffets that we hope will improve the current quality and variety. We hope to see you again very soon to see the improvements made.

Isabel

from Haute-Garonne

Rate

7

Travelled in July 2018

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"The relation quality price is very good. The location is fine to do activities around. The hotel is quite quiet. A medium-sized piano available to music lovers !!!"

"Few ecological gestures: in the restaurant and in the rooms everything is disposable, there is no selective collection, the staff changes all the towels daily (whether they are used or not ...)"

Hotel Sant Gothard

Thank you very much for your excellent comments, we are glad to know that the hotel has been to your liking. We take note of the aspects that he tells us about the resaturation departments and flats, we will try to improve them to the fullest.

These customers have rated the accommodation but haven't made a specific comment:

Anna

of NS/NC

Rate

4.7

Travelled in October 2018

Younes

of NS/NC

Rate

7.3

Travelled in October 2018

Oscar

of NS/NC

Rate

8

Travelled in September 2018

Ramón

of NS/NC

Rate

8.3

Travelled in September 2018

Estela

NS/NC

Rate

6.8

Travelled in July 2018

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"The views and facilities are incredible"

"Food to be a 4 star..It is very bad ... Having half board we had to go to dinner outside ..."

Hotel Sant Gothard

Good afternoon We are glad to know that the facilities have been to your liking. We apologize for what happened with the food, we had no record that any client having the half board included would have gone out to dinner, when this happens please let us know at reception to find an immediate solution or prepare another different meal. The reception and restuaration service is always at your service for any problem that may arise.

Iñigo

from Vizcaya

Rate

4.5

Travelled in July 2018

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"Only breakfast is acceptable."

"Small, old and noisy rooms. It is not a 4 star hotel, and very justitio to be 3. The dining room is in a basement, instead of a room with light and views, I do not understand it."

Miguel

NS/NC

Rate

4.7

Travelled in July 2018

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"I liked the treatment of the staff, it's very good. The scenery from the rooms very beautiful."

"The food very simple and little variety, smell of piss in the corridor, the elevator to go up to the rooms 2 people with suitcases do not fit, has no minibar in the rooms, you pay a high price for this type of hotel, 4 stars .. .. If they did an inspection, he would stay at the hostel. Otherwise, all good."

Hotel Sant Gothard

Thank you very much for your comments about our staff, we take note of your comments about the food, at this time we are making a new buffet wheel with more variety and quality. The hotel complies with the regulations of 4 stars stipulated by the government of Andorra, which stipulates the absence of minibars in the rooms and the regulations of one elevator per building. We take note of your suggestions to keep improving and we hope to see you again among us

These customers have rated the accommodation but haven't made a specific comment:

Veronique

of Haute-Garonne

Rate

8

Travelled in August 2018

Gilbert

of NS/NC

Rate

7.7

Travelled in August 2018

Marc

of Girona

Rate

8.3

Travelled in August 2018

Joan

of NS/NC

Rate

7.7

Travelled in August 2018

Jose Luis

from Madrid

Rate

8.7

Travelled in March 2018

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"Attention and proximity to everything necessary including hospitals; something you do not think about until you need it"

"Nothing"

Hotel Sant Gothard

Hello José Luis, We are glad that you have felt well taken care of by our staff, we do everything possible to help you during your stay. Thank you for your assessment, we will be happy to welcome you again.

Josep

NS/NC

Rate

8.7

Travelled in March 2018

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"Localitzacio"

"Missing indoor pool"

Hotel Sant Gothard

Hello Josep, At the moment we have an outdoor pool, a small outdoor pool for children and an indoor jacuzzi. Thank you very much for your appreciation and greetings.

Beatriz

from Valladolid

Rate

8

Travelled in March 2018

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"Everything has been very good, rooms, restoration, no noise was heard so it has been able to rest very well, parking without problems. We will return without a doubt next year"

"To put some stick the wifi was wrong, but looking at the positive side is also good to be disconnected a bit."

Hotel Sant Gothard

Hello Beatriz, We like your positivity, just tell you that the problem with the WIFI has been solved. Thank you for your positive comments on the rooms, catering, parking ... We are happy to know that you have taken advantage of your stay to relax and unwind. We will be delighted and happy to welcome you again. See you soon!

These customers have rated the accommodation but haven't made a specific comment:

Xabier

of NS/NC

Rate

8

Travelled in July 2018

Delia

of NS/NC

Rate

8.3

Travelled in May 2018

Paula

of NS/NC

Rate

8.3

Travelled in March 2018

Andrei Ionel

of NS/NC

Rate

8.3

Travelled in March 2018

Jose Angel

NS/NC

Rate

8.4

Travelled in April 2018

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"Staff and breakfast"

Hotel Sant Gothard

Hello José Angel, Thank you for your assessment, we hope to see you again soon.

Luc

NS/NC

Rate

4

Travelled in March 2018

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"Quiet hotel"

"Restoration !!!!! If breakfast is ok, dinner is unworthy of this level. The dining room looks like a refectory. The dishes served are not very ragouting and of poor quality. By failing the keep warm system, the dishes supposed to be hot lack heat if you do not take them as soon as they arrive. There is no grill or griddle in the room, all meats, whether or not in sauce, are cooked from kitchens and are dry. In summary, a restoration closer to a school canteen than a 4-star hotel. Really very disappointing."

Juan

NS/NC

Rate

7

Travelled in March 2018

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"The beds were comfortable."

"From the room you can hear a lot of noise and slamming doors outside. The wifi in the common areas is ominous, if you get connected just load the images"

These customers have rated the accommodation but haven't made a specific comment:

Josep

of NS/NC

Rate

9.3

Travelled in March 2018

Rebeca

of NS/NC

Rate

9.3

Travelled in March 2018

Alex

of Barcelona

Rate

6.7

Travelled in March 2018

Rafael

of NS/NC

Rate

7.7

Travelled in March 2018

Ricardo

NS/NC

Rate

7.7

Travelled in March 2018

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"Very good location, excellent breakfast."

"Wifi is fatal, impossible to use."

Javier

NS/NC

Rate

6

Travelled in April 2018

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"Very good, the package the truth that quite good, allows you to have a full weekend"

"At first I paid a supplement for a superior room and when we arrived at the hotel they told us that Esquiades does not pay the hotel that supplement, therefore they only give standard rooms, since we started well, and that's when you have to discuss"

Esquiades.com

Javier, we are very sorry about what you tell us about the type of room and the information received by the hotel. The rates and types of rooms we offer on the web come directly from the accommodation: the hotel has access to an extranet where this information is provided. So, they indicate the rate and the type of room, and at all times have confirmed your reservation correctly, validating the price paid and availability in a superior room. We really regret the situation that has occurred. Javier, if you had informed us at that time, we could have spoken with the hotel and resolved it immediately. At Esquiades.com we are available to you every day of the year: you can call us at the service number you have on your confirmation voucher, or send us a message through the Contact section of the website and we will be at your side to manage it. Since you did not contact us, we have not had any record of what happened until we read your comments, but we have already transferred this information to the accommodation so that they can tell us what happened and be able to give you an answer.

Antoniu

NS/NC

Rate

5.7

Travelled in March 2018

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"The treatment of the receptionist of the hotel of the exquisite morning shift. Well located between Pal and Arinsal. Good bus connections with Arinsal"

"The not having wifi in the room. To be a 4 star, a little lazy, it would stay at 3. The receptionist's treatment of the afternoon of days 30 and 31, unproblematic with the problems that the clients raised, did not go with her and did not empathize with them . The bus connection with Pal or up to La Massana."

These customers have rated the accommodation but haven't made a specific comment:

No Reply

of Barcelona

Rate

7.3

Travelled in March 2018

M Dolors

of NS/NC

Rate

7.7

Travelled in March 2018

JG

of NS/NC

Rate

6.7

Travelled in March 2018

Andrew

of NS/NC

Rate

9

Travelled in March 2018

Amp

NS/NC

Rate

9.7

Travelled in March 2018

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"The room had a glassed-in balcony with mountain views. The young receptionist took great care of us and helped us a lot with some doubts we had"

Adrián

from Madrid

Rate

5.5

Travelled in March 2018

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"That the ski rental shop was right at the hotel"

"They sell you that there is wifi and it is fatal, one of the receptionists of the hotel, had the face of Count Dracula, never smiled and it seemed that everything bothered him."

Pilar

from Valencia

Rate

5.7

Travelled in March 2018

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"Easy to find. Hall and cafe cozy and comfortable."

"For four stars, I have eaten better at lower hotels. They only have a jacuzzi, and a sauna. There are no radiators in the rooms, Aunk does not go cold, the ski clothes cost to dry. The beds are very soft."

These customers have rated the accommodation but haven't made a specific comment:

Domingo Valentín

of NS/NC

Rate

8.3

Travelled in March 2018

Marina

of Barcelona

Rate

5.7

Travelled in March 2018

Paula

of NS/NC

Rate

9.3

Travelled in March 2018

Santiago

of NS/NC

Rate

8.7

Travelled in March 2018

Jonathan

from Barcelona

Rate

9.3

Travelled in March 2018

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"The service, staff and facilities are very correct! We will repeat"

"There is no Wi-Fi in the rooms"

Esther

from Madrid

Rate

8.7

Travelled in March 2018

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"The buffet very good. Very rich, healthy and varied food. The staff, lovely."

"The bathroom in the room a bit neglected. Shower curtain a bit old and dirty, the lid of the bathroom was moving. It could be improved."

Sandra

NS/NC

Rate

5.7

Travelled in March 2018

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"Location and parking"

"Soft beds and Bufet very improvable"

These customers have rated the accommodation but haven't made a specific comment:

Victoria

of Barcelona

Rate

9.6

Travelled in March 2018

Miguel

of NS/NC

Rate

9.7

Travelled in February 2018

Pablo

of Barcelona

Rate

8.3

Travelled in February 2018

Josep

of Girona

Rate

8

Travelled in March 2018

Elena

NS/NC

Rate

8

Travelled in March 2018

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"Value for money, great"

"The wifi was not going"

Yoann

from Haute-Garonne

Rate

6.3

Travelled in March 2018

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"Value for money"

"The noise"

Lola

NS/NC

Rate

7.3

Travelled in March 2018

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"Tranquility, situation, proximity to tracks ..."

"In general we are comfortable. We have already repeated other times ..."

These customers have rated the accommodation but haven't made a specific comment:

Ana

of NS/NC

Rate

7.3

Travelled in March 2018

Jose

of Barcelona

Rate

9

Travelled in March 2018

Gonzalo

of NS/NC

Rate

9

Travelled in March 2018

Elisabet

of NS/NC

Rate

7.2

Travelled in March 2018

Francisco Juan

from Barcelona

Rate

7

Travelled in March 2018

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"The hotel has good views and a varied breakfast."

"There was only wifi in the loby and in the room towels and amenities were not changed."