Hotel Marco Polo
Av. Sant Antoni, 36, Ad 400, La Massana
3-star Marco Polo Hotel, enjoy a great location in La Massana!
The 3-star Marco Polo Hotel, located in the main avenue of La Massana and only 650 metres from the gondola which takes you to the closest slopes of the Vallnord Ski Resort (to go to Grandvalira you need to go by car). The hotel is also very close to the shops, supermarkets and restaurants. It also offers a breakfast and dinner buffet (drinks are not included, to be paid directly at the hotel).
During the skiing season, the hotel offers free ski lockers for a 10€ deposit for each key and you can fit 2 or 4 skis and/or snowboards.
If you travel during summer, during the months of July and August you will have free access to an outdoor pool (located 200 mts from the hotel). It also offers laundry service (10€ per bag), ironing faclities (3€ per piece), a game room and a conference room. If you need a safe, you can also hire it at reception with a price of 4.50€ per day.
Some of the services listed may be extra services may have to be paid at the hotel. You can check the rates once there. This information is subject to change by the accommodation.
- Check in: from 15:00h.
- Check out: before 12:00h.
- Breakfast schedule: From 08:00 a.m. to 10:30 a.m.
- Dinner schedule: From 8:00 p.m. to 10:30 p.m.
- Price of cots: Free (upon request and availability)
- Price of outdoor car park: € 8 / night (subject to availability)
- Safe: € 4.50 per stay. Deposit of € 20.
Distance
GRANDVALIRA
- ENCAMP
Cable-Car
8.6 km
13 min
VALLNORD
- PAL
Cable-Car
0.8 km
2 min
Distance from slopes
4.8 km
9 min
Caldea
4.8 km
7 min
Inuu
4.8 km
7 min
PAL-ARINSAL
- PAL
Cable-Car
0.8 km
2 min
Distance from slopes
4.8 km
8 min
ORDINO-ARCALíS
- ORDINO - ARCALíS
Distance from slopes
17.9 km
27 min
24h reception
Restaurant
Bar
Heating
Pets not allowed
Games room
Elevator
Vending machine
Breakfast (Buffet)
Dinner (Buffet)
Outdoor Car Park (to be paid at reception)
Free Ski Lockers
Free Lugagge Room
Outdoor Pool (summer)
Free Wi-Fi
Ping Pong
Billiards
Gluten-free food on request
Dairy-free milk on request
Access areas adapted for disabled in common areas
Free Baby Cot (on request)
TV
Telephone
Toilet
Shower or Bathub
Hairdryer
Heating
Safe (to be paid at reception)
Deals Hotel Marco Polo
Easter
Xmas
Week Deals
Half Term
Ski in Carnival
Flash Ski
Ski at Epiphany
Weekend
Ski in December
New Year
Ski On Weekdays
Easter
Half Term
Week Deals
Ski in Carnival
Xmas
Weekend
Ski at Epiphany
Ski On Weekdays
Flash Ski
Ski in December
New Year
Spa Deals
Spa Deals
Snow Activities
Mountain Hotels
Spa Deals
Spa Deals
Inúu Wellness Attitude
Spa Deals
Inúu Wellness Attitude
Inúu Wellness Attitude
Mountain Hotels
Spa Deals
Spa Deals
Average rating
7.1
1052
reviews
100% verified!
Want to know more?
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Note detail:
Rooms
6.2 / 10
Hotel Facilities
7.1 / 10
Cleanliness
7.3 / 10
Food Quality
6.8 / 10
Staff
7.8 / 10
Price
7.4 / 10
Recommended for:
Single Party
10.3%
Young couples
27.6%
Senior couples
7.3%
Families
18.8%
Friends
32.2%
No response
3.9%
Wi-Fi in the hotel:
Free Wi-Fi
Rate: 6 / 10
Free Wi-Fi
Rate: 6 / 10
Who writes the reviews?
The comments are posted by customers that have booked through Esquiades.co.uk
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We have translated all of our customers comments with Google Translate so that you can read about everybody's experiences.
Read reviews from Hotel Marco Polo (showing 25 most recent from 1052).
Yolanda
NS/NC
Rate
7.7
Travelled in April 2018
"Perfect to go skiing and near andorra"
Héctor Raúl
NS/NC
Rate
7.3
Travelled in April 2018
"Generally good, good cleaning and nice staff"
"Little assortment of bufett and bad wifi"
Esqui7
NS/NC
Rate
5.3
Travelled in March 2018
"Closeness of tracks"
"The reception treatment."
These customers have rated the accommodation but haven't made a specific comment:
Irene
of NS/NC
Rate
8.7
Travelled in March 2018
Ana
of Valencia
Rate
7.6
Travelled in March 2018
Francesc
of Castellón
Rate
7
Travelled in March 2018
Judit
of Barcelona
Rate
8.3
Travelled in March 2018
Gemma
from Valencia
Rate
6.3
Travelled in March 2018
"In relation quality and price is fine."
"The rooms that do not have balconies do not have any lighting, it overwhelmed me a little. The wifi was fatal, I could only connect twice and a while because it was disconnected and it did not work."
Melissa
from Baleares
Rate
3.5
Travelled in March 2018
"What I liked the most for the one week stay is the food is quite good and in good condition of variety and freshness .."
"What I liked the least is that in a week I had the same sheets as when I entered ... Wait for the first one ... I said well it's not a 4 star hotel? I thought they changed the second ?? Neither ... The third one in the bed sheet had a chocolate stain that my daughter made and I thought good ... And after three nights and with Stain sure they change .. And nothing .. I really work in hotel chains and I do not I expected so little after investing so much money, that it does not matter because for that you also work and you want to be a little spoiled and spend a holiday normally well? I do not ask for luxuries because I'm not revering in a luxury but for that you pay. As a kitten minimos services .. And try to leave customers more satisfied in that aspect .. The times I had to ask for the sheets and toilet paper looked like a dirty person, faces and looks uncomfortable, when my room I doubt it will take more than 10 minutes .. With the order, clothes, belongings etc collected .. Was practically the beds floor towels and a roll of toilet paper and little else .. I just expected a little more attention in cleaning and attention and antler aminitis I had to ask. . The truth in cleaning ...service very skinny. And above in recepoción not like the personal treatment in anything .. I asked for sheets and only gave me underwear explaining that they do not know where are the others .. I asked that the room was made early and usually the answer or the deal is to give the reason to client or satisfy and answer me: that i will come to the room when i have a reservation with animal included, that for that i am also paying for my pet 12 per night .. And his response was as if i go on vacation to enjoy having to be waiting having asked for early cleaning that was only the beds and towels little more and i repeat .. Having a reservation with animal i must wait to waste time to be able to only have clean towels and sheets .. And take advantage of the ski pass and the tracks in what time ??? For that reason my last two days i decided to do the cleaning to be able to take advantage of the day and the tracks because for that you go to a hôtel near mountain with ski pass and everything paid for or ahead it does not seem normal to me if i have a reservation for a hotel and not a studio or similar."
Alfonso
NS/NC
Rate
7.3
Travelled in March 2018
"I liked the location, very close to the gondola lift and the price."
"The wifi, terrible."
These customers have rated the accommodation but haven't made a specific comment:
Joaquín
of NS/NC
Rate
8.3
Travelled in March 2018
Elena
of NS/NC
Rate
7.3
Travelled in March 2018
Aleix
of NS/NC
Rate
7.7
Travelled in March 2018
Lauren
of Barcelona
Rate
8.3
Travelled in March 2018
Daniel
from Barcelona
Rate
4.3
Travelled in March 2018
"Close to the cable car of La Massana."
"Small rooms, with window to interior patio very dirty, and very noisy, especially if in the next room there is a group of guiris liándola until many and good morning. The first day a leg of one of the beds fell. Very sparse restaurant and poorly cooked food. Breakfast little varied too."
Sara
from Castellón
Rate
7
Travelled in March 2018
"Value for money"
"The dinner meal"
MARIA
from Lugo
Rate
6.3
Travelled in March 2018
"The location of the hotel is the best, it is very close to the cable car that goes up to the Pal station, it also has a bus stop to go to Ordino or to go down to Andorra."
"The rooms are very old and the hotel has an old smell. The breakfasts are good and the dinners buffet but with very few products."
These customers have rated the accommodation but haven't made a specific comment:
Eleonora
of NS/NC
Rate
7.7
Travelled in March 2018
Cinta
of NS/NC
Rate
8
Travelled in March 2018
Agustín
of NS/NC
Rate
6.7
Travelled in March 2018
Raul
of La Rioja
Rate
6.3
Travelled in February 2018
Angels
from Barcelona
Rate
6
Travelled in March 2018
"The comfort of having the tracks very close"
"The views of my room were very ugly, it was from the back and the sink pretty old"
Isabel
NS/NC
Rate
7.3
Travelled in March 2018
"Good value for money. Good ubication. Breakfast and dinner buffet varied. Store skis Spacious rooms Very good heating."
"Parking away from the hotel. Very basic in general (rooms, bathrooms ...). Bad Wifi"
Marina
NS/NC
Rate
8.7
Travelled in March 2018
"Very close to the station, very good service and very friendly. Pretty full breakfast"
"It does not have free parking and it costs a bit to find the area. Small rooms and single beds. Unprocessed dinner"
These customers have rated the accommodation but haven't made a specific comment:
Marc
of NS/NC
Rate
4.2
Travelled in February 2018
Toni
of Barcelona
Rate
6.7
Travelled in February 2018
Adrian
of NS/NC
Rate
9
Travelled in February 2018
Sergio
of Valencia
Rate
8.3
Travelled in February 2018
Marianne
NS/NC
Rate
8.3
Travelled in March 2018
"Quality price is very good, buffet breakfast good too."
"Rooms quite old and with noise. The wifi did not work well in the rooms."
Mario
from Madrid
Rate
5.7
Travelled in March 2018
"Closeness of the tracks of pal and andorra la vella in general location"
"The restoration in the hotel very scarce at dinner .."
Rubén
from Pontevedra
Rate
6.7
Travelled in March 2018
"Breakfast buffet"
"WiFi fails in rooms. Questionable cleaning. Very small room"
These customers have rated the accommodation but haven't made a specific comment:
Cristina
of NS/NC
Rate
8.3
Travelled in February 2018
Ana Luz
of Baleares
Rate
8
Travelled in February 2018
Ivan
of NS/NC
Rate
6
Travelled in February 2018
Guillem
of NS/NC
Rate
9.3
Travelled in February 2018
Carla
from Barcelona
Rate
4.5
Travelled in March 2018
"The proximity to the chairlifts (800m), a short walk without needing to take the car during the stay. The attention of the staff was very good. The hotel from the outside looks rural and beautiful."
"When we arrived, the world fell on us: 1. We coincided with classes of teenagers who came to ski the weekend (I thought it used to be done from Monday to Friday ...). You can already imagine the mess and the noise. But hey, things that happen, understandable. 2. The hotel smelled terrible, like a nursing home, an old one ... I do not know how to explain it better, but it was quite unpleasant. They could invest in air fresheners. 3. The furniture is not far behind, all very old-fashioned. Not rural, old man. The furniture, cabinets, floors, doors ... In poor condition or broken. 4. Just enter the room (nº 409) kill 3 bugs (typical cortapichas or earwigs), 2 on the floor and 1 on the sheets of the bed. This was the worst for me, I could not stay in that room or sleep peacefully. The bathroom was ridiculously small and cramped, with a shabby shower tray we assumed the bugs came from. I went to complain about everything in reception, and the boy (very kindly by the way) agreed to change our room. We got the 507, with a bigger bathroom and bathtub. It was much better and at least we only saw one dead bug. Otherwise the hotel is average, but for the price we were not happy. On the other ...hand, we arrived on a friday night and we were leaving on sunday when we finished skiing. That's 2 nights, 2 breakfasts, and although they really are less than 48h of parking, they charged us 2 and a half days. A bit seedy on their part when they also had it empty."
Antonio
from Valencia
Rate
5.5
Travelled in March 2018
"Very well connected with cable car"
"The cleanliness of the rooms leaves a lot to be desired. The dinner buffet very justito and repetitive."
Juan Diego
from Barcelona
Rate
8.7
Travelled in March 2018
"Nice staff, good location everything very clean"
"The wifi only worked for me the first day"
These customers have rated the accommodation but haven't made a specific comment:
Emilio
of Valencia
Rate
8.3
Travelled in February 2018
Juan Jose
of Vizcaya
Rate
7.7
Travelled in February 2018
Conrado
of Madrid
Rate
5
Travelled in February 2018
M Teresa
of Tarragona
Rate
6.7
Travelled in February 2018
Daniel
from Barcelona
Rate
8
Travelled in March 2018
"The TV (new)"
"Not very modern, without a refrigerator in the room and when requesting a double bed, they put two singles together."
Manuel
from Barcelona
Rate
5.3
Travelled in March 2018
"The friendliness of the hotel staff, a great people"
"The bathroom was still the original ... Broken pieces, plugged bathtub, dripping faucet dripping ...."
Almudena
NS/NC
Rate
8
Travelled in March 2018
"They changed our room because our room had many noises."
"That we could not extend the checkout until 2:00 p.m."
These customers have rated the accommodation but haven't made a specific comment:
Luis
of NS/NC
Rate
7.2
Travelled in February 2018
Alex
of NS/NC
Rate
8.3
Travelled in February 2018
Adolfo
of NS/NC
Rate
4.8
Travelled in January 2018
M.nuria
of NS/NC
Rate
6
Travelled in February 2018
Bernardo
from Castellón
Rate
4.3
Travelled in March 2018
"The treatment of the people of the hotel has been correct and friendly"
"I paid 24 Euros for the 3 days of my parking stay and the last day, the departure day, I had to pay another 4 Euros for parking. I had arrived around 6:00 p.m. On the first day and, after 12:00 p.m. On the last day, I had to pay again. It is unpresentable !!! They charge 2 times for the same!"
David
NS/NC
Rate
8
Travelled in March 2018
Luis
NS/NC
Rate
7.7
Travelled in March 2018
"The staff is very cordial, friendly and their service is good. The buffet has quality stuff (if you know how to choose). The good desserts"
"Maybe it's missing furniture update, it's like an old hotel. The beds, for normal people well, but those of us who are big, we have not slept at all comfortable. Resting well is essential if you are going to ski."
These customers have rated the accommodation but haven't made a specific comment:
Thomas
of Barcelona
Rate
7
Travelled in January 2018
Sergio
of NS/NC
Rate
4.8
Travelled in January 2018
Raquel
of NS/NC
Rate
5
Travelled in January 2018
Jordi
of NS/NC
Rate
7.3
Travelled in January 2018
Roger
NS/NC
Rate
5.8
Travelled in March 2018
"Location"
"WiFi non-existent, elevator noise, shower"