Hotel Font D'Argent Pas De La Casa

• Reviews from 2019

Jose Miguel

NS/NC

Rated

9.7

Travelled in April 2019

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"The price has been very contained for the quality offered. Breakfast of quality and varied. The free storekeeper. Near parking. The staff helpful. Shower and bathtub separated in the bathroom. I will repeat without a doubt."

"To put a hit ... The sheets were so soft that I had difficulties to pull, jejje"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Jose Miguel: Thank you for giving us such a great score and we are very happy that you were able to enjoy your stay with us. We are happy to know that you will repeat and all the team of the Hotel will be happy to see you again. I take note of the sheets. Best regards. Director.

IÑaki

NS/NC

Rated

5.7

Travelled in April 2019

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"Cleaning and access to tracks"

"The service of the hotel is terrible in case of any unforeseen"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Iñaki, I regret your negative experience in our Hotel. I do not know what unforeseen it would be but in any case if you decide to visit us again and give us another opportunity, do not hesitate to ask for the address and without a doubt and as far as possible I will be happy to offer you the alternatives you need. Best regards. Director

Ricardo Tomas

NS/NC

Rated

5.7

Travelled in April 2019

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"The closeness to tracks"

"The service. The parking the wifi limitation of bed typology mattresses old"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Ricardo: I regret the negative experience you have had with the service, which is not exactly what it would be. No doubt in your next stay do not hesitate to discuss it with the Directorate and I will be happy to help you as much as we can. Regarding the Wifi is the first comment about it, given that the entire installation was renewed last year. Anyway, I urge you to tell us any problems and all the team of the Hotel will be available to help you. In relation to the parking we know that there is no availability for all customers but we always offer alternatives, within the general parking problem that exists in the Pas de la Casa. I insist on apologizing for not having been able to live up to your expectations and I ask that on your next visit you contact the Directorate to be able to meet your demands to the best of our ability. Best regards. Director

These customers have rated the accommodation but haven't made a specific comment:

Marta

of La Rioja

Rated

8.7

Travelled in April 2019

Amaia

of Guipúzcoa

Rated

7.3

Travelled in April 2019

Cora

of Valencia

Rated

9.3

Travelled in April 2019

Ismael

of NS/NC

Rated

9.7

Travelled in April 2019

Oliver

from Aude

Rated

9.3

Travelled in April 2019

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"A very good welcome and everything corresponded to my expectations. Meals too, very good, nothing to say."

"The staff do not speak French much, a little surprising for Andorra, but we arrive with Anglacis."

Hotel Font D'Argent Pas De La Casa

Dear Mr. Oliver: We are pleased to know that your stay with us has met your expectations. We regret that you have not had all the French attention that as you rightly pointed out should exist in the Pas de la Casa. During your next visit, you will have a better attention French. We will wait for you. Sincerely yours. The director.

Pedro Nadal

from Baleares

Rated

8.3

Travelled in April 2019

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"The kindness and professionalism of all the reception and management staff"

"The arrogance, lack of education and lack of professionalism of the spa manager."

Hotel Font D'Argent Pas De La Casa

Dear Mr. Pedro: Thank you very much for your comments to our hotel and we are glad to know that in general terms you could enjoy your stay at the Hotel. I personally apologize for the attention of the person responsible for the Spa. The next time you visit us, this circumstance will not be respected. Best regards. Director

Julián

NS/NC

Rated

8

Travelled in April 2019

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"Above all, the location, in addition, the hotel is very good, to repeat"

"My room faced the street "march" and, despite the good sound insulation, you could hear the noise in the room, but, of course, that's not the hotel's fault."

Hotel Font D'Argent Pas De La Casa

Dear Mr. Julian: Thank you for your dedication to sharing your accommodation experience with the rest of the travelers and for your score. We are aware of the problem of outside noise and we work every year to gradually achieve higher levels of acoustic insulation. In your next stay with us, indicate in the reservation the need for a room with greater privacy and low availability, we will try to attend to it. We will be happy to meet your expectations and contribute to a better accommodation experience. Best regards. Director.

These customers have rated the accommodation but haven't made a specific comment:

Eric

of Aude

Rated

8

Travelled in March 2019

Muriel

of Gard

Rated

9.3

Travelled in January 2019

Vladislav

of NS/NC

Rated

9.3

Travelled in January 2019

Vicente

of NS/NC

Rated

7.3

Travelled in January 2019

Jose

NS/NC

Rated

3

Travelled in April 2019

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"Location"

"You could not sleep all night or with mason's plugs, because the hotel is poorly soundproofed and located in the center of the entire party area of Pas. The screams that were heard from the street were unbearable (seriously), I could not sleep all night and luckily I was just going to try to see how it was. The last time I remember looking at the time was around 04:30 hrs, but the intensity of the shouting from the street continued with the same intensity as at 11: 00h. Then I had to get up for breakfast around 07:30 to be able to ski, and I was bursting all day because of lack of sleep. Unfortunately, all the negative reviews I had read from the people, have been confirmed. The people at the front desk are very nice, as long as you do not ask them for any small change / favor, because of course they are not willing to make even the slightest effort to please you, and they invent pilgrim excuses. The only thing that interests them with brazenness is your money. I only recommend it to young people (teenagers) who want to spend all night partying in bars & afters, and do not mind missing the entire day of skiing, but if you are families with children DO NOT go, or you will rememb...er my words ."

Hotel Font D'Argent Pas De La Casa

Dear Mr. José, We are very sorry for the noise that you suffered during your stay. We are aware of the external noises of the Hotel, at the time of the inconvenience caused. Year after year we are making renovations to isolate the Hotel from the noises of the night establishments, and we have specially isolated rooms acoustically. I beg you to indicate these circumstances in your next visit and we will be happy to provide you with a room that suits your needs. Best regards. Director

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Alberto

from Valencia

Rated

9.3

Travelled in March 2019

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"The good service, fantastic reception"

"Round shutter,"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Alberto: Thank you very much for your excellent rating and for the time spent sharing your experience with the rest of the Travelers. We take good note of the blind and we will proceed immediately to solve it. We hope to be able to count on your confidence in your next visit to Andorra, for our part we will be happy to help you have the best possible stay. Sincerely, The Director

GG

NS/NC

Rated

5

Travelled in March 2019

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"The restaurant and its service. Awesome!!!"

"They have not had our room until 16 in the afternoon, knowing that we have a baby have not done anything to expedite the process. On the contrary when our room is ready, they go and change our room, for one that was not ready yet. In the hotel brochure it stated that you could access the spa with minors in the company of a parent, but when requesting access, you have been denied."

Hotel Font D'Argent Pas De La Casa

Dear Sir / Mrs GG: Thank you for taking the time to evaluate us and share your experience with the rest of the travelers. I regret a lot of what happened during the Check-In process, apologizing for it, we will be aware so that it does not happen again. Regarding the entrance to the Spa with Minors, I regret the confusing information in the brochures and we will review and update them so that they do not generate false information. Access is limited by regulatory issues in Andorra. Thank you for the magnificent score you give us in the restaurant which should also be reflected in the rest of the sections. I hope you consider giving us another opportunity and in your next stay to be able to attend personally and help your experience to be totally different. Best regards. Director.

Tina

from Girona

Rated

9.7

Travelled in February 2019

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"It is very close to the slopes, very friendly staff. They let us use the storekeeper until 5 having done the check in at 12. All super clean and new and spacious rooms as well as the bathroom."

"Little variation in the dinner, although the food very good."

Hotel Font D'Argent Pas De La Casa

Dear Mr. We want to thank all the team of the Font d'Argent of the Pas de la Casa, the time invested in sharing your lodging experience with us and thank you for your magnificent score. We inform you that as of next week we have introduced important news in the Hotel buffet. I hope that when you return to Andorra, please give us the opportunity to come back to stay with us and appreciate these changes to positive. I will be happy to assist you personally for whatever you may need during your stay. Best regards. Director.

Francisco

NS/NC

Rated

8.7

Travelled in February 2019

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"Lots of noise nightclubs at night"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Francisco: First of all, I would like to thank you for the time you spent in assessing your experience with us and sharing your assessment with the rest of the Travelers. We regret that the noise outside the hotel has not let you enjoy your stay with us, and although it is not a controllable factor for us, we perfectly understand the inconvenience caused, with which we apologize in this regard. I beg you also that in your next stay with us inform us of this circumstance in your reservation to be able to assign a less noisy room, I also inform you that this summer we will continue with the reforms of greater isolation of rooms. I remain at your disposal for when you return to visit us. Sincerely .. The Director.

Luis

from Castellón

Rated

9.7

Travelled in January 2019

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"Situation very close to tracks and modern rooms. The breakfast varied"

"Nothing"

Hotel Font D'Argent Pas De La Casa

Dear Mr. Luis: Thank you very much for sharing your experience, and the time spent. We greatly appreciate your high rating and your valuation of our facilities. We invite you to come back soon for our hotel, which we want to be your home in Andorra. Best regards. Director.

Guille

from Valencia

Rated

10

Travelled in January 2019

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"The hotel is very comfortable at the foot of the track. 4 stars highly recommended and the staff very attentive."

Julien

NS/NC

Rated

8.7

Travelled in January 2019

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"The room and the restaurant was very good"

Hotel Font D'Argent Pas De La Casa

Dear Sir Thank you for your comment, your positive evaluation helps us enormously to continue to have a resultad at the height of the requirements of our customers, Sincerely the Director

Fabrice

from Haute-Garonne

Rated

7

Travelled in January 2019

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"Narrow parking"

Jvm

from Barcelona

Rated

9.3

Travelled in January 2019

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"Everything was really perfect: from the cleanliness and attention of the staff as well as the rooms themselves. The breakfasts are more than correct."

"Soundproofing with the outside: every night you had the ruckus of some party in the street inside the room."

David

NS/NC

Rated

9.3

Travelled in January 2019

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"Treatment of the staff Especially the director who came by in case we needed help and introduced himself. Breakfast buffet varied and very good."

"I do not think it's convenient to have to pay for a spa as they call two jacuzzis with capacity for three people, two steam saunas and two dry saunas. It should be included with the stay."

Felipe

NS/NC

Rated

10

Travelled in January 2019

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"The parties that are mounted under the hotel, but I guess that's what it touches."

Juan Carlos

NS/NC

Rated

8.3

Travelled in January 2019

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"The attention of the staff who tried hard to meet our requests. Modern hotel with good services. Close to the slopes and in the center of the town"

Miquel

from Girona

Rated

8.7

Travelled in January 2019

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"The hotel and ski staff for the management and change of reservation. Proximity to clues. Good value for money."

"The buffet for dinner leaves something to be desired. The excellent breakfast. Pub area next to it. It can be a problem if someone costs him sleep. It was not our case, but I felt quite a bit."

David

from Madrid

Rated

8.7

Travelled in January 2019

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"Hotel staff very nice, always trying to help"

"It is a hotel a bit noisy because the rooms face a street where there is a disco"

Hotel Font D'Argent Pas De La Casa

Dear Sir: We are very happy to know that you have enjoyed your stay with us. We are sure that our staff enjoyed attending to your needs. We will transfer your comment to all the staff, which will surely be a source of motivation to carry out their work. Best regards. Director.

• Reviews from 2018

Enrique

from Madrid

Rated

9.7

Travelled in December 2018

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"The food, the proximity to slopes, the rooms"

"The noise of the rooms on the ground floors due to the pubs that are just below on both sides, as the hotel overlooks two streets"

Eulalia

from Girona

Rated

9.7

Travelled in February 2018

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"The breakfast is great, the bed super comfortable, the bathroom spacious, the staff very correct. Overall I liked everything"

"It is complicated to park in Pas de la Casa"

Jose

from Hérault

Rated

8.3

Travelled in February 2018

"Proximity to the slopes"

"Tarif parking"

These customers have rated the accommodation but haven't made a specific comment:

Rafael Arcangel

of NS/NC

Rated

8

Travelled in December 2018

Jordi A.

of NS/NC

Rated

8.3

Travelled in December 2018

Iván

of NS/NC

Rated

9

Travelled in December 2018

Tomas

of NS/NC

Rated

7.7

Travelled in December 2018

Erick

NS/NC

Rated

8.5

Travelled in January 2018

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"A lot of noise at night. There are several nightclubs and pubs under the hotel and the noise is very loud until very late."