9.7
David
travelled with family
March 2024
Booked on Esquiades.com
It is the second time we have stayed at this hotel. Quadruple room with double bed and two single beds with Half Board. The truth is that quality-price fits us, good location, quiet hotel, very friendly workers, very good buffet, full gym, wet and dry sauna and heated pool, spacious room, Wi-Fi does not fail, perfect cleanliness,... .
Es la segunda vez que nos alojamos en este hotel. Habitación cuádruple con cama de matrimonio y dos camas individuales en media pensión.
La verdad es que calidad precio nos encaja, buena situación, hotel tranquilo, los trabajadores muy amables, el bufet muy bien, el gimnasio completo, sauna húmeda y seca y piscina climatizada, habitación amplia, el wifi no falla, limpieza perfecta,...
They were working on changing one of the two elevators, so during rush hours it was difficult to have space in the elevator.
Estaban de obras cambiando uno de los dos ascensores, con lo que en horas punta costaba tener sitio en el ascensor.
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7.3
Pedro Angel
travelled with family
March 2024
Booked on Esquiades.com
...
8
Francisco Javier
travelled with family
March 2024
Booked on Esquiades.com
The staff, meals and facilities.
El personal, comidas y las instalaciones.
To say the least, the picture frames are very dusty and the pool water is a little cold.
Por decir algo los marcos de los cuadros con mucho polvo y el agua de la piscina un poco fría.
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8
Miguel Bento
travelled with family
March 2024
Booked on Esquiades.com
Excellent hotel with particularly friendly staff, from reception to the restaurant, especially Jaquad ????
Congratulations on your professionalism and friendliness
Excelente Hotel com staff particularmente simpático, desde a receção até ao restaurante especialmente o Jaquad ????
Parabéns pelo profissionalismo e simpatia
The daily cleaning of the rooms should and could be improved, on the floor as well as on the furniture there is dust and lint (5 nights) which shows a lack of care, for a 4-star hotel it's not a bad thing ????
A limpeza diária nos quartos deve e pode ser melhorada, no chão como no mobiliário apresenta pó e coton (5 noites) o que revela falta de cuidado, para um hotel de 4 estrelas não é nada abonatório ????
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7
Lorena
travelled with family
March 2024
Booked on Esquiades.com
The dinner buffet was very good
El buffet de la cena estaba muy bueno
The bathroom in the room was very narrow and smelled a lot of food in the hallways.
El baño de la habitacion muy estrecho y olia mucho a comida en loa pasillos.
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8.3
Lola
travelled with family
March 2024
Booked on Esquiades.com
Very good price-quality ratio. Huge double bed.
Relación calidad precio muy bien. Cama de matrimonio enorme.
There was only one elevator and on the day the hotel was full of people there was a long wait. As soon as the days got colder, the pool water was noticeably colder.
Sólo había un ascensor y el día que el hotel estaba lleno de gente había que esperar mucho. El agua de la piscina en cuanto los días fueron más fríos se notaba que estaba algo freca.
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6.3
Adrian Vasile
travelled with family
March 2024
Booked on Esquiades.com
Reception, cafeteria and restaurant staff
Personal de la recepción, cafetería y restaurante
Very small pool for such a large hotel. Same with the sauna. Provides only towels for the pool. No flip flops and it doesn't mention it in the description either. If you don't know and you don't bring it from home, you have to buy them. Very reduced heating schedule for how cold it was. Only one hour in the morning and one in the afternoon. Although the one in the hotel lobby did work. We have been very cold at night and also when we were returning from the pool. The air conditioning in the room did not work either for hot or cold. We asked for it to be fixed but the technician came one day and he did not pay any attention to us. We had to ask for shampoo and soap two days in a row so that they would put them in the shower. The manager, I guess it was the manager, told us it wasn't their fault. Well yes, it was on us for staying there. From my point of view it deserves a 4 but the score I give it is simply because of the staff. We spent some wonderful days in Andorra, except for the stay at the hotel.
Piscina muy pequeña para un hotel tan grande. Igual la sauna. Proporciona sólo toallas para la piscina. Chanclas no y tampoco te lo menciona en la descripción. Si no sabes y no te lo traes de casa hay que comprarlos. Horario de calefacción muy reducido para el frío que hacía. Sólo una hora por la mañana y una por la tarde. Aunque el en lobby del hotel si que funcionaba. Hemos pasado mucho frío por la noches y también en cuando estábamos de vuelta de la piscina. El aire acondicionado de la habitación no funcionaba ni para frio ni para calor.Hemos pedido que lo arreglen pero ha acudido un día el técnico y no nos ha echo ni caso. Champu y jabón tuvimos que pedirlo dos dias seguidos para que nos las pongan en la ducha. El director, supongo que era el director , nos dijo que no era culpa de ellos. Pues sí, era de nosotros por quedarnos allí. De mi punto de vista merece un 4 pero la puntuación que se las doy es simplemente por el personal. Hemos pasado unos días maravillosas en Andorra, salvo la estancia en el hotel.
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8.4
Enrique
travelled with family
March 2024
Booked on Esquiades.com
Everything in general, the hotel is very good and quite well located.
Todo en general, el hotel está muy bien y bastante bien ubicado.
It seems to me that car park should not cost 20 euros per night, it seems too expensive to me.
Me parece que el parking no debería de costar 20 euros por noche, me parece un precio demasiado caro.
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9.6
Ramon
travelled with family
March 2024
Booked on Esquiades.com
Magnificent hotel. Comfortable, clean, decent food, and super friendly staff. We repeated
Magnífic hotel. Còmode, net, menjar mes q digne, i un personal super amable. Hem repetit.
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6
Susana
travelled with couple
February 2024
Booked on Esquiades.com
Location, restaurant staff very attentive and friendly
Ubicacion, el personal del restaurante muy atentos y amables
The reception staff. We had a problem with the heating and the TV in the room and it was difficult for them to change rooms. Spa overcrowding and hygiene measures are not followed
El personal de recepcion. Tuvimos un problema con la calefaccion y la tv de la habitacion y les costo cambiarnos de habitacion. Masificacion del spa y no se cumplen las medidas de higiene
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