4
Victor
March 2024
Booked on Esquiades.com
You are close to slopes.
Estas cerca de pistas.
45 min to check in. The beds are super uncomfortable.
45 min para realizar el checkin.
Las camas super incomodas.
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4.3
Dario
travelled with friends
March 2024
Booked on Esquiades.com
The hotel service has been regrettable. It's the second time we've gone and it's happened to us both times. The attention leaves a lot to be desired, they don't listen to you or help you with anything. In this case we took two apartments and they put us separately, on different floors, in the end it is a lesser evil, but on a holiday you try to be as close as possible. We paid for car park, for both cars, and they gave us spaces in which it was IMPOSSIBLE to park... unfortunately, they changed our spaces on up to 3 occasions, making it impossible to park in them. Once they give us one where we can park, the next day they change it again because they rent that apartment... they change the spaces but not the ski lockers... a painful experience the two times we have gone there through skis, It is the first time that something like this has happened to us in ski accommodations.
El servicio del hotel ha sido lamentable. Es la segunda vez que vamos y nos ha pasado en ambas veces. La atención deja mucho que desear, no te hacen caso ni ayudan en nada. En este caso cogimos dos apartamentos y nos pusieron separados, en plantas distintas, al final es un mal menor, pero en un viaje intentas estar lo mas cerca posible. Pagamos por el parking, para los dos coches y nos dieron plazas en las que era IMPOSIBLE aparcar... lamentable, nos cambiaron la plaza hasta en 3 ocasiones siendo imposible aparcar en ellas. Una vez nos dan una que podamos aparcar, al dia siguiente nos la vuelven a cambiar porque alquilan ese apartamento... nos cambian las plazas pero no los guardaesquis... una experiencia penosa las dos veces que hemos ido ahi a través de esquiades, es la primera vez q nos pasa algo asi en alojamientos de esquiades.
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7
Alejandra
travelled with family
March 2024
Booked on Esquiades.com
Bed mattress thin and sagging, we asked to change it and they did not change it Leakage from the bathtub to the floor below
Colchon de la cama fino y hundido, pedimos que nos lo cambiara y no nos lo cambiaron
Fuga de la bañera al piso de abajo
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8.7
Bartolome
travelled with friends
March 2024
Booked on Esquiades.com
Good location and good facilities, very friendly staff.
Buena ubicación y buenas instalaciones, personal muy amable.
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3.7
Jorge
travelled with family
February 2024
Booked on Esquiades.com
Cozy apartments
Apartamentos acogedores
The treatment of the staff. They have charged me with something that I have not broken without even consulting. A real shame. You can't accuse a customer like that without at least offering the benefit from the doubt. Bad very bad
El trato del personal. Me han hecho un cargo de algo que yo no he roto sin consultar si quiera. Una verdadera vergüenza. No puedes acusar así a un cliente sin ofrecer al menos el beneficio de la duda. Mal, muy mal
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3.2
Ilenia Maria
travelled with friends
February 2024
Booked on Esquiades.com
The location of the hotel is the only good thing.
La ubicación del hotel es lo único bueno.
The room was dirty, full of dust and hair in the corners. They emphasize that it is not a hotel so they don't even provide you with toilet paper and what they leave you is already started. “They force you” to leave the apartment clean (leaving the kitchen completely clean), which we see as logical in itself, but not that they threaten me with losing the €200 deposit that is not returned to you at the time of check-out, with cleaning service included. , when they didn't even spend a day cleaning themselves or leaving clean towels. The truth is, what a fraud of a place, we have been going to Andorra for years and without a doubt this has been the worst accommodation. The room is very small for 4 people.
La habitacion estaba sucia llena de polvo y pelos por las esquinas. Te recalcan que no es un hotel por lo que ni te facilitan papel higiénico y lo que te dejan está empezado. “Te obligan” a dejar el apartamento limpio(dejar cocina totalmente limpia)cosa que vemos lógico de por si pero no que me amenace con perder la fianza de 200€ que no te devuelven en el momento del check-out teniendo servicio de limpieza incluida, cuando ni pasaron ningún día para su propia limpieza o para dejar toallas limpias. La verdad que vaya fraude de lugar, llevamos años yendo a Andorra y sin duda este ha sido el peor hospedaje. La habitación es muy pequeña para 4 personas.
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10
Ismael
travelled with friends
January 2024
Booked on Esquiades.com
Good quality/price site
Sitio bueno calidad/precio
I didn't see anything out of the ordinary
no vi nada fuera de lo normal
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10
Adomas
travelled with family
January 2024
Booked on Esquiades.com
Good general condition clean and warm cozy
Buen estado general limpio y caliente acogedor
The views of the other building and noise from other floors
Las vistas al otro edificio y ruydo de otros pisos
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7.7
Emiliano
travelled with friends
January 2024
Booked on Esquiades.com
Span of the accommodation, kitchen equipment and air conditioning.
Amplitud del inmueble, equipamiento de la cocina y la climatización.
The cleanliness of the accommodation could be improved. There was lint everywhere.
La limpieza del inmueble es mejorable. Había pelusas por todos los rincones.
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8.8
Elena
travelled with family
October 2023
Booked on Esquiades.com
Very nice, clean and cozy apartments. You find sheets, towels...etc. Everything very correct. Totally recommended.
Apartamentos muy bonitos, limpios y acogedores. Encuentras sábanas, toallas…etc. Todo muy correcto. Totalmente recomendable.
We had a booking for one night from Saturday to Sunday + entrance to Caldea. According to the booking confirmation, the key collection was at 14:00h. and they were not brought until 16:00h We have lost 2 hours and we almost didn't make it to Caldea at 17:30h There was no one at reception and I had to call the emergency phone, with the consequent charge that would arise when calling from ANDORRA. They are very expensive calls. Who will pay me this extra????
Teníamos reserva para una noche de sábado a domingo + entrada a caldea. Según confirmación reserva, la recogida llaves era a las 14:00 y no las han traído hasta las 16:00h. Hemos perdido 2 horas y casi no llegamos a caldea al pase de las 17:30h. No había nadie en recepción y he tenido que llamar teléfono urgencias, con el consiguiente cargo que me vendrá al ser llamadas des de ANDORRA. Son llamadas muy costosas. Quien me pagará este extra.????
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