Delivery of keys:
Until 11/29/2018: For arrivals between 5pm and 8pm, you must call 24h before to arrange the pick-up time. For arrivals after 8pm, you must inform us 24h before and the key collection will take place in Soldeu: Office of Apartments 3000, Ctra General 2, next to the detour of the Valley of Inclés, Building Casa Jan Del Sastre, local. AD100 - Soldeu. The collection of keys after 20:00 will have a supplement.
From 11/30/2018 onwards : For arrivals between 5:00 p.m. and 8:00 p.m., you must call 24h before to arrange the pick-up time (to be held in the Arinsal 3000 building). For arrivals after 8pm, you must contact us within 72 hours of making the reservation and with a minimum of 24 hours upon arrival.
The collection of keys will be done in the establishment itself through a system of codes. For these arrivals after 8:00 pm the online check-in from home will be mandatory, so we recommend contacting as soon as possible to provide access to the platform.
Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to changes by the accommodation.
Good to know
They are pet-friendly and wish to ask you to read the following info:
Please note that some accommodations may have some restrictions for pets (they cannot be left alone in the room / apartment or that they are not allowed in certain areas of the accommodation).
Please confirm that you are travelling with your pet via Manage My Booking so we can notify the accommodation in advance :)
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